|Avg. flight duration||9h 05m|
|Flights arrive in||Bangkok Suvarnabhumi & other airports|
|Flights depart from||Melbourne & other airports|
|Airlines||Scoot, Jetstar, China Southern, China Eastern, Philippine Airlines, Malaysia Airlines, Royal Brunei Airlines, Malindo Air, Cathay Pacific, Singapore Airlines, Emirates|
Pros: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.
Cons: Could not recline chair
Cons: The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later.
Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight
Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person
Pros: Good price. Was on time, seats were comfortable, helpful staff
Cons: No use of headphones 30 minutes before take off and arrival
Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Cons: Slugged $60 for having one kg extra than on the flight down. Rep Australia in senior golf event ..given a wine box this was weighed too. What a rip off!
Pros: We got to queenstown a little bit sooner
Cons: They have crazy expensive fees for luggage if over weight..I will not choose them again
Pros: Bring your own food.
Pros: I had 3 seats which was nice.
Cons: I asked for a blanket - had to pay agreed lady never returned. Everything except the flight was an additional cost. The plane temp was set to freezing - very uncomfortable.
Cons: It's like traveling on Spirit in the USA...you have to pay for everything
Pros: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.
Cons: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.
Pros: seats are comfy fast boarding on time
Cons: not enough food
Pros: very Good service
Pros: Movie selection
Cons: More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats
Pros: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten.
Cons: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out
Cons: They did not let me on the plane due to my middle name not being on my passport. This have never happened to me before in all my years of travel. Worse yet, Kayak (JustFly) did not give me any refund or change my flight. It was "their policy." I will never use JustFly or China Eastern again.
Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.
Pros: Having to take a shuttle to the plane is ridiculous.
Cons: Crew was not that friendly. Seats were fair.
Cons: Bad airlinws. No respect of ppl waiting for chk in
Cons: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.
Pros: Always great service on pal flights
Pros: Nice flight attendant. Alcohol included.
Cons: Snack choices. More tea and coffee
Pros: The flight crew was great
Cons: The ground support at the transfer desk horrible
Pros: Great crew
Cons: Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!
Pros: Yes crew and plane were ok.
Pros: crew provided attentive and excellent service. Good food and beverage.
Cons: cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit.
Cons: The pre boarding security was a mess and poorly managed in Kuala Lumpur.
Pros: Crew is ok, accommodating, entertainment system ok, food ok.
Cons: level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service.
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience
Cons: Nothing not to like. They went above and beyond
Cons: Crew service
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
Cons: Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.
Cons: I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap
Pros: Entertainment is very up to date Crew striving to help Nice all in all
Cons: Boarding usually late
Pros: For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).
Pros: Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.
Cons: The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.
Pros: somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again.
Cons: my expectations were more than met.
Pros: The crew are ok. They should find jobs with other, better airlines.
Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.
Pros: Extremely rude.
Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.
Cons: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded
Pros: It was a good flight
Cons: The long delay......
Pros: The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent.
Cons: I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule.
Pros: Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean.
Cons: Coffee free
Pros: Good service from the staff
Cons: Boarding was delayed by an hour
Cons: Easy to book and check in
Pros: yes it was
Pros: great check in staff fast boarding comfortable temperature in cabin very good crew
Cons: You can choose your seat but when you pay you can choose a seat and I don’t like this
Pros: Can't complain
Cons: Cheaper? :) !
Cons: Disorganized boarding
Cons: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare
Pros: The crew is amazing. Particularly the FA in our section was amazing.
Cons: No outlet charging for smartphone. Only USB charging was available.
Pros: Food and seat was great.
Cons: Wheelchairs took a long time to pick us up
Pros: The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks
Cons: On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad
Pros: Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear
Pros: Everything was quite nice.
Cons: Happy with everything. Staff were very friendly and helpful.
Cons: My moslem meal selection wasn’t provided onboard
Pros: I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule.
Cons: I will not buy the air ticket from cheap ticket any more.
Pros: Friendly crew and spacious.
Cons: Food could be better
Pros: On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment
Cons: Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed.
Pros: Extra touches and super pleasant and courteous staff.
Pros: Crew was great. Boarding was great
Cons: Less air condition towards the end.
Pros: Seat was very comfortable.
Cons: Everything was good, one little thing, just had to wait for crew member to respond to the bell.
Pros: super comfortable. Food is not very tasty , could be better.
Cons: Food in business class is not very tasty , could be better.
Cons: Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!
Pros: It was a good flight
Cons: The long delay......
Cons: I am not sure why they were delayed.
Pros: Food are excellent. Legroom is good for a budget airlines. Crew are nice
Pros: Can't complain
Cons: Cheaper? :) !
Cons: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them
Cons: We missed our international connection after being forced to check a bag.
Cons: Easy to book and check in
Pros: Crew was lovely. Very polite and friendly especially after a quick turnaround and late flights.
Cons: Bring a small pillow or something to comfort your seat a little. Seats aren’t the best, but it’s an airplane
Pros: The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!
Cons: The seats weren’t very comfortable but it was a very clean plane!
Cons: Don’t fly jet star. Huge hassle with bags.
Melbourne & other airports (MEL) Australia
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