|May||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (17% more expensive on average)|
Average price of a return ticket
|$237||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|Flights to Coolangatta||2h 10m|
Jetstar flies most frequently to Coolangatta from Melbourne.
There are several car rental agencies operating within Gold Coast Airport if you’d prefer to cruise around the area on your own timetable. Hertz, Budget, Avis, Redspot, Europcar and Thrifty all have dedicated kiosks located across from the arrivals zone but booking ahead online can lead to savings and guaranteed availability.
For travellers who don’t hold the required card status or flight level, single-entry passes are available for the Gold Coast Airport’s Virgin Australia Lounges. Fees start at approximately $65 and include access to coffee, workstations and comfortable seating to pass the time away from the loud and often-hectic boarding area.
If you need to catch up on work, go through your emails or simply pass the time on your favourite streaming services until your flight departs, you can stay connected with Gold Coast Airport’s free unlimited Wi-Fi. Wi-Fi is available in all terminals and connection is quick and easy – simply select the Gold Coast Airport Wi-Fi and accept the terms & conditions.
Although Gold Coast Airport doesn’t currently have an onsite hotel, there are several hotels within a short distance for early morning flights and travellers who want to stay close to their departure terminal. Nearby options include the La Costa Motel, Bilinga Beach Motel, Greenmount Beach Hotel and many other options at several different price points.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Gold Coast.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Gold Coast is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Gold Coast with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Gold Coast up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get"
Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"
Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
Cons: "Qantas need to improve thier overall customer service"
Pros: "Crew was great."
Cons: "Leg room was just ok."
Pros: "Quality of interior"
Pros: "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Cons: "nothing I didn’t like!"
Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Cons: "Lack of food for dinner..they ran out."
Pros: "Pleasant, clean & comfortable"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "Vegetarian food was good!"
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "New business layout is more comfortable comfortable and private."
Cons: "Dash 8 looked tried. Seats need an update"
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Cons: "Flight being delayed so I missed a meeting"
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Cons: "Crew service was disgraceful"
Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"
Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Case was off quickly"
Cons: "No choice in seating"
Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"
Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Pros: "A cut above all others"
Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Everything seemed to run smoothly and efficiently, from boarding to disembarkation."
Cons: "The snack offered on board was quite small."
Pros: "I just enjoy Virgin as the crew are always nice"
Cons: "I find the seats a little uncomfortable. But it’s possible just me"
Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"
Cons: "Flight was delayed an hour and boarding was slow due to only using one aircraft door."
Pros: "Flight attendants were friendly and responsive."
Cons: "1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time."
Pros: "Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!"
Cons: "nothing negative to say"
Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"
Pros: "fast boarding"
Cons: "better movies"
Cons: "flight cancelled"
Pros: "pleasant crew"
Cons: "food choices in business class ordinary"
Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"
Pros: "The flight was 45 minutes because they put on the burner"
Cons: "The fact that 8.30 flight is delayed 2.5 hours and they had no other aircraft available to schedule ."
Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."
Pros: "Staff were polite"
Cons: "No entertainment if you didn’t have their app installed. Food was average. No room near our seats for our bags in the overhead bins because crew & other passengers further down the plane had already used them. Had to wait outside in the cold to board. One of my bags was broken on this leg! Tight seating! Not impressed."
Pros: "Easy checkin online. Easy bag drop at airport. Staff friendly and helpful. Snack enjoyable."
Cons: "Typical seating, far too cramped. Person beside me encroached on my personal space throughout the flight. Thank goodness it was only a 2hr flight between Melbourne & Brisbane."
Cons: "Going Melbourne delayed nearly 1.5hour Back home Brisbane another nearly 1.5hour and gate change a few times Very very bad experience"
Pros: "We were looked after very well by Tamara"
Pros: "they eventually returned it"
Cons: "they lost my bag"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Pros: "The flight was good, there was enough leg room."
Cons: "My husband and I are seniors, luckily we exercise daily, because we were told to take the stairs down to the airplane and had to walk to the plane in the rain and then walk up the stairs to the plane. When we boarded we actually should have gone through the plane as our seats were closer to the front. The stewardess should have used common sense and directed everyone through the plane, there was absolutely no reason to send people through the rain."
Cons: "Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!"
Cons: "Refer to heading Virgin I think you are taking cheap too far"
Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."
Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"
Pros: "The crew, the food, the overall experience was positive and pleasurable - especially since it was a 14 hour flight. Thank you!"
Cons: "The seats cushions - not the width of the seats or arm rests, but the cushions themselves could use some additional padding. I used a few blankets and pillow for extra comfort but that's the only negative I can think of. Again it was a 14 hour flight. Thanks! :-)"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Pros: "friendly staff"
Cons: "way too noisy from the engines--was very draining horrible space in economy--jammed packed like cattle-this alone may cause me not to fly you again"
Cons: "I was unable to check in online and arrived in Melbourne 3 hours in advance of my flight. I had to stand in line for over an hour just to check in for my flight. It was a complete mess at the check in desk. There were several issues with other passengers that caused two gate agents to be tied up for upper 30 minutes. Rather than taking them to customer service they continued to block the line. Then with Economy gates being down to only 3 (with my guess at over 100 people waiting to check in) one of the agents used the economy line to service business class pasangers, when there were already 3 agents serving the business class patrons. While I understand business entitles you to special priorities but to have your economy passengers (who are all paying over $1500 a ticket) to have to wait so long for business passages to all walk straight get up can waiting 5 minutes felt very wrong and made many people upset. My family was waiting to see me off and subsequently got charges $30 in parking due to the delay in check in. Also communication at the gate was very poor. Flight was delayed several times due to wind and no announcement came from ground staff, only way I knew was due to an email. I could tell a lot of guests were very distressed. Very disappointed from a company that prides itself on service."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Cons: "Delayed flight Inaccurate baggage carousel information Lack of communication from Virgin"
Pros: "Good service, great flying, great experience."
Cons: "A larger variety of snacks would be nice (granola bars or pretzels for between meals)"
Cons: "my seat got changed"
Pros: "Comfortable. Enough leg room."
Cons: "Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours."
Cons: "Plane interior was nauseatingly hot"
Pros: "All went well, smooth flight, more or less on time"
Cons: "Over priced food, in- flight entertainment, through an app had a poor selection of programs - seats feel more cramped than other airlines- lucky it was only a 1 hr flight..."
Pros: "Very roomy and comfortable seats, which was important on a 15 hour flight! Great service, good food, endless supply of drinks ( water) . Bathrooms were kept clean and neat the entire flight. Great experience overall"
Pros: "entertainment is good"
Cons: "surely the food can be better than half a muesli bar"
Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"
Cons: "my flight got cancelled, and was not notified. got put on the next flight which was 6 hours later, So had to wait 6 hours to fly to melbourne."
Pros: "Virgin Australia is fine, it's eDreams travel agency who is shoddy"
Cons: "eDreams are incompetent and unethical. In my opinion they are scammers And operate an entrapment operation. Do not book through them and kayak should reconsider their association with third party booking group"
Pros: "Friendly service and they gave me an exit row seat!"
Pros: "Attentive crew"
Pros: "Friendly staff, ease of getting on and off the plane."
Cons: "Small nibbles...."
Pros: "flight attendants have great attitude"
Cons: "1 hour delayed , not hot drinks nor entertainment"
Pros: "Boarding was good"
Cons: "Breakfast was a muesli bar but only half the size. Over all it felt like a budget airline. i will not spend extra money to fly Virgin Airlines again."
Cons: "The crew"
Pros: "Staff friendly"
Cons: "Entertainment old, seats uncomfortable"
Pros: "everything was great, more movie options would be better"
Cons: "Absolutely nothing - well done Jetstar"
Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "The crew were friendly and tickets were a great price"
Cons: "No legroom at all, very cramped"
Pros: "It was a full flight and all went smoothly"
Cons: "It could have been on time bu these things happen"
Cons: "Average service, too bad they are partnered/owned by Qantas"
Cons: "Boarding routine Space available"
Cons: "Slugged $60 for having one kg extra than on the flight down. Rep Australia in senior golf event ..given a wine box this was weighed too. What a rip off!"
Pros: "I had 3 seats which was nice."
Cons: "I asked for a blanket - had to pay agreed lady never returned. Everything except the flight was an additional cost. The plane temp was set to freezing - very uncomfortable."
Cons: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."
Cons: "Flight delayed over an hour then kept waiting another half hour on runway. Couldn't land straight away in Denpasar and had to circle for another 15mins"
Pros: "Easy check in"
Cons: "Crew didn't come around enough with water"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Nice seats."
Pros: "not many sitting accommadtion chairs were at gate 47 Melb Airport no reading papers were available"
Cons: "not many seats at gate 47"
Pros: "Boarded well, wasn’t overly populated"
Cons: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Pros: "We were surprised when we boarded the plane that we were flying with the new dremliner. The boarding was extremely efficient. They provided us with free movie too on board."
Pros: "Good movies.. they paid for my hotel and shuttle once flight was cancelled."
Cons: "Flight was delayed 8hrs then it was cancelled due to pilot being sick. They never said on the flight how much the baggage fee would be which ended up being 150$.. which is unprecedented. Had to pay for food and drinks even after getting delayed and cancelled.. they should have been included"
Pros: "The seats were comfortable."
Cons: "Our complaint is the flight was over 5 hours long and you could not even get a complimentary glass of water, soda or juice. We found this to be a major out point with regards to service. The other issue was the no free TV. Lastly, I have never in all my flights had to pay such an outrageous fee to pre-check a suitcase. Thank you for listening."
Cons: "Everything....no food, no entertainment"
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "Friendliness of the staff."
Cons: "Lateness of flight"
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Pros: "Very bad entertainment food not that good. Check in at Melbourne airport very mess"
Cons: "Everything. Food not good. Entertainment very bad check in at Melbourne airport very bad. The seat of the business class are not comfortable very small not worth the price we pay"
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."
Pros: "They actually gave us a reason for the delay - plane had not been cleaned the night before."
Cons: "No further updates when revised departure time had past and we were still waiting in line. Delay avoidable and not acceptable for first flight of the morning"
Cons: "I find the whole paying for all the extras a pain and probably won't do it again. Otherwise okay."
Cons: "I didn't check in my bag, didn't bother to weigh it. They weighed it at boarding and it was too heavy (my bad, I probably should have checked) and had to be checked in. My gripe is that they made me pay $60 even though my ticket included a free piece of luggage. Their argument was that I didn't use that facility at check-in and therefore waived the right to that piece of check baggage."
Cons: "Fast efficient travel friendly staff"
Pros: "Plane delayed missed connection had to spend night in Melbourne"
Cons: "Lack of legroom."
Cons: "Plane left an hour late"
Cons: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Pros: "Kayak never told me that there is going to be check in bag fees. I was charged 160 dollars for 1 bag. Kayak should have informed me upfront. Thanks Sameer"
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Cons: "They choose to weigh bags just as we were boarding and as I was 1kg , I had to check in my bag , but apparently it has to go on the next flight. So now I have to wait for 2.5 hers in Sydney for my bag and had to pay $50 for the inconvenience. I would expect this from Tiger not Jetstar"
Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Cons: "9 hour flight with no meals or beverages or snacks of any kind. Had to pay for entertainment and Still had a service interruption for 30 mins. Power port did not work. Bumpy flight and seatbelt icon was never illuminated. Charged 160 per bag at the airport (unbelievable!). Filthy touch screen and food tray. Jet star claimed to 'help children with every flight' however the company donated nothing, they just went around to collect even more money from passengers. Worst flight ever. Will be calling customer service for a service recovery."
Pros: "Cheap flight"
Cons: "Crew attitude."
Pros: "Arrived safely, flight quick. Staff friendly"
Cons: "Price so costly for a quick trip for family function"
Pros: "Speed of flight time and being advised of our delay"
Cons: "Cramped boarding gate and slow boarding via Tarmac. Food and inflight drinks too expensive."
Cons: "Legroom was really tight"
Pros: "Efficient on time departure and arrival. Good inflight entertainment"
Cons: "Credit card only for purchases without advance notice is a bit ordinary"
Cons: "Because we didn't guess how many bags we would have when we bought the tickets, or how heavy they would be, we had to pay an excess baggage fee of almost $500 for two bags (20 kg and 22 kg) at the airport. I can see getting a discount for paying for baggage fees ahead of time, but such a high "excess fee" when they are your first bags seem ridiculous. And being charged $4 for a bottle of water on a 9 hour flight?? I have never flown with an airline with such absurd fees and never will again."
Pros: "Nothing was wrong with my flight."
Cons: "No entertainment units, and it was a long flight."
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"