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Pros: The crew was very nice.

Cons: The seats had such little cushion that it made the flight extremely uncomfortable.

Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time

Cons: The business class seat felt a bit claustrophobic when in lie flat mode

Pros: Nothing

Cons: Time schedule Better customer services

Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.

Cons: All of the less than good, obvious!

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: The crew was very kind

Cons: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Cons: Better boarding and entertainment

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: Young crew, with positive attitude and very kind and helpful.

Pros: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into

Cons: Nothing,just the seats. Cleanliness was perfect

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: Confort and kindness

Cons: It was too cold