|Flights arrive in||London|
|Flights depart from||Melbourne & other airports|
|Airlines||China Eastern, Malaysia Airlines, Emirates, KLM, Cathay Pacific, Vietnam Airlines, Etihad Airways, Virgin Australia, Philippine Airlines, Qatar Airways, China Airlines|
Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.
Pros: Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests.
Cons: Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen.
Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too
Pros: Food and service on this flight was outstanding.
Pros: Excellent crew. Good food. Comfortable seats even in coach.
Cons: They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline
Pros: Everything. Just a simple, very short haul flight: nothing too complicated.
Cons: There was nothing to fault.
Pros: Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful.
Cons: Nothing for this trip
Pros: Nothing special
Cons: At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..
Pros: Service level of cabin crew and ICE.
Cons: The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!
Pros: Yes all things are good
Cons: Very good experience
Pros: Very professional and courteous crew...
Pros: it was good, i like all the services from staff.
Pros: Good leg room, comfortable
Cons: Food not that good, mostly cold, games for children didn't work, service used to be better
Pros: Nice new plane. Good seats. Good seat space between you and person in front of you.
Cons: better food
Pros: The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class
Cons: More space for shoulder and legs. Espicially for a 11h flight
Pros: The crew, the seat and catering
Cons: The new Q suites in business are GREAT!
Pros: All good
Pros: Crew was good
Pros: Seating is tight. The crew was great !
Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Pros: Entertainment options.
Cons: Service was poor, seat did not recline, and the food was terrible.
Pros: Comfortable seat, good entertainment, orderly boarding and deplaning.
Pros: Food was good, service quick and efficient
Cons: Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!
Cons: It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket
Pros: Good entertainment choices. Preferred check thru TSA. No one seating next to me.
Cons: I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket
Pros: I only fly Vietnam airlines within Vietnam.
Pros: The people at the counter helped me and were great
Pros: Business Class flight was a smooth ride from Vietnam to Thailand.
Cons: At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served.
Pros: Crew were ok
Cons: Delayed Not enough blanket Seat angle too upright, not comfortable
Pros: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment
Cons: Everything was good except for the food. It was average
Pros: No problem
Cons: Service can b warmer
Cons: I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap
Pros: Breakfast was slightly better than dinner choice
Cons: Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements
Pros: The cabin crew in first class and coach were excellent... went well beyond the call of duty... AA and United can learn from them!
Cons: The boarding procedure was pathetic... the first class coach was overloaded and after a 10 minute drive a steep ladder to climb!! Kind of difficult if you have been traveling for last 18 hours
Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget
Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone
Cons: My seat (8d) would not recline and the hand rest would not go up.
Pros: Good quality overall from Etihad
Cons: Selection of movies/tv was pretty dire and the wifi was awful.
Pros: i like d plane used. its 330 wd new biz class lie flat seats.
Pros: More stores are taking US $, there is a small duty free shopping area. These are improvements.
Cons: air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!
Pros: plane and crew
Cons: mla airport is at its worse
Pros: Food voucher nice
Cons: Delay last min gate change when they knew earlier Boarding not orderly
Pros: Yes, my first time Philippines Airlines experience was impressive
Pros: Got an exit row seat. Lots of leg room.
Cons: No complaints.
Pros: Lovely crew, good amount of food and drink available.
Cons: Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead.
Cons: Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle.
Pros: The staff were actually very nice and possibly the only good thing about this trip.
Cons: The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening.
Pros: Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows.
Cons: Food and drink abundant but not great.
Pros: Brand new A350!
Cons: Hmm, nothing really. Lucky I was not in a hurry..
Cons: No seat back entertainment. Very old plane.
Cons: Cancel last minute and no compensation given, how rude it is.
Pros: crew provided attentive and excellent service. Good food and beverage.
Cons: cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit.
Pros: Crew and food was amazing
Cons: Landing could be more softer
Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.
Pros: We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.
Cons: Food options were limited. Boarding was a long process by bus out to the tarmac.
Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english
Cons: No earplugs, TVs are too far away to read the English subtitles.
Pros: Food and service on this flight was outstanding.
Pros: Not much
Cons: Left late with no explanation
Cons: No onboard entertainment
Cons: The pre boarding security was a mess and poorly managed in Kuala Lumpur.
Pros: Crews were good.
Cons: Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines.
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience
Cons: Nothing not to like. They went above and beyond
Pros: Crews are good. The seat has more room for leg.
Pros: Left on time.
Cons: Food very unappetising. Poor movie selection
Cons: This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)
Pros: Fast check in&boarding Crew Seats space for legs Flying stable
Cons: Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring
Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful
Pros: Crew were good though snacks weren't on offer without asking.
Cons: The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner
Pros: Seating and entertainment was very good.
Cons: Hindu Non vegetarian meals could have been better
Pros: Excellent service
Cons: I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth.
Pros: Service & caring were superb
Cons: The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future.
Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Pros: All good
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Cons: Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you.
Cons: Need more leg room!!! Larger meals needed.
Cons: The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs..
Pros: Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia.
Cons: I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance.
Pros: My cabin bag got lost and theres no way to track it. Complete outrageous.
Cons: Everything. Worst experience of my life
Pros: We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff.
Cons: Helpful ground staff with information about next flight arrangements and better telephone helpline staff.
Pros: I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks
Cons: My earphones was broken, a little bed for me. Entertainment without sport news.
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