|Avg. flight duration||10h 15m|
|Flights arrive in||Tokyo Narita|
|Flights depart from||Melbourne & other airports|
|Airlines||Philippine Airlines, Malaysia Airlines, Royal Brunei Airlines, Scoot, Cebu Pacific, China Airlines, Vietnam Airlines, Japan Airlines, Jetstar, Fiji Airways, Qantas Airways, Thai Airways, Cathay Pacific, XiamenAir, Garuda Indonesia|
Pros: The plane and crew were excellent.
Cons: The food was very bad, not taste. Departure was over one hour late.
Pros: Crew was very nice and helpful
Cons: Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight.
Pros: The check in at Bangkok was GREAT!!!
Cons: We were served drinks ONLY ONCE during the flight One half cup of juice.... No chicken choice? Fish or pork only? UNSAT!
Pros: Crew are very helpful.
Cons: Need reclining seats
Pros: Crews were good.
Cons: Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines.
Pros: Helping and immediate response.
Pros: Wonderful Crew- friendly, professional, helpful.
Cons: Been on time departing.
Pros: Economy seats arent different from other airlines. Flight was good in general
Cons: Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help.
Pros: Entertainment was good.
Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault
Pros: They are friendly and able to be approach when we have
Cons: The flight was new.
Cons: Everything was good except for the food. It was average
Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
Pros: Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.
Cons: The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.
Pros: Short and sweet flight.
Cons: Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!
Pros: Nice aircraft, on time departure and arrival
Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom
Pros: Head rest not comfortable. Short distance okay not long one.
Cons: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.
Pros: Crew were kindly
Cons: Seats can be more comfortable
Pros: The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.
Cons: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.
Cons: Allow us to upgrade class
Cons: Its a cheap airline.what do u expect?
Pros: The plane
Cons: Be ontime
Cons: Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu
Pros: Very clean
Cons: Most of the Cebu Pacific flights feel like a greyhound bus
Pros: It was a pretty comfortable flight.
Cons: One thing I would say is if the Earp plugs could be slightly better quality it would improve the experience.
Pros: The seat supper comfort and landing very smooth
Pros: Nice space on the seat!
Cons: Washroom could’ve been bigger
Pros: Food was good flight was on time
Cons: It was good
Pros: Awesome crew, full flat seat
Cons: Western menu
Pros: The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney.
Cons: Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay.
Pros: Flying was smooth.
Cons: Flight delayed an hour. Announcements over PA was ear-splittingky loud.
Pros: The crew were not visible and didn't offer any assistance
Cons: An offer of a snack as we paid a high price for the econom y flight
Pros: We love how they service food and drink.
Cons: There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things.
Pros: Wonderful crew
Pros: The crew members polite and nice.
Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.
Pros: JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable.
Cons: The chairs were just a little uncomfortable, too firm, but everything else made up for it.
Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.
Pros: Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight
Cons: Boarding routine Space available
Pros: After our long and horrendous delay of the flight from Honolulu to Melbourne, we were relieved that this flight back was on time. The plane was comfortable.
Cons: At least the offer of a free drink and snack on the 10.5 hour flight.
Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!
Pros: Crew were polite
Cons: Smelled like piss
Pros: Crew great. Seat was a major let down, too small.
Cons: Just the seats really.
Cons: Boarding a bit chaotic
Cons: Older planes are very outdated.
Pros: The crew was amazing! The seats in a business class were very uncomfortable.
Cons: It’s hard to compare after my recent flight on Emirates which was superb.
Pros: I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense.
Pros: A basic US domestic flight
Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas
Pros: The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great.
Cons: My seat did not recline, but I told a flight attendant and I was able to get a better seat.
Pros: Crew was amazing, food delicious, seats comfortable
Pros: New screens new seats and very modern
Cons: Flight delay could’ve been shorter.
Cons: Seats were awful.
Pros: The Crew was very Good and yes the seats were comfortable.
Cons: I think they did the great Job
Pros: Professional crew
Cons: Not enough leg room
Pros: Easy flight, quite nice for such a short trip.
Cons: It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways.
Pros: 787 Dreamliner
Cons: Boarding organization could be better.
Cons: Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do.
Cons: not much choices in the movie selection
Pros: All no!
Cons: Seats are too close!
Pros: Seat was fine. Crew were helpful
Cons: Movies were a repeat of the outbound trip
Pros: Crew was just good. Nothing over the top.
Cons: Better food.
Cons: Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection.
Pros: The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport.
Cons: Helpful, courteous, and well-informed Xiamen representatives.
Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China
Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.
Pros: Getting off of the plane
Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.
Cons: got severe food poisoning from the airline food.
Pros: Void Jancok
Cons: Void Jancok
Pros: On time
Cons: Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better.
Cons: Keep going with the excellent job, Garuda
Pros: Quick boarding, good entertainment
Pros: Excellent cabin service
Cons: All seats need to be renewed urgently
Pros: crew is very cooperative and professionals
Cons: no other comment
Pros: Crew are good
Cons: They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly
Cons: Older plane, no entertainment but did have free wifi
Pros: They were able to accommodate my request to move to an aisle seat
Cons: Sticklers for luggage weight and the plane was small
Pros: Crew were ok
Cons: Delayed Not enough blanket Seat angle too upright, not comfortable
Pros: Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough.
Cons: See above. Aircraft not ok for busy sector. Eg A330 required
Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.
Pros: Still an affordable choice to fly from Brunei direct to Australia.
Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.
Pros: Crew are nice,but the seat need to improve
Cons: The seat need to improve
Pros: Smooth process all the way from check in to seating to disembarkation
Pros: On time
Cons: No control of children on group tour, allowed to yell and run around. Express Immigration pass not available
Pros: The crew are friendly and reliable.
Cons: The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals.
Pros: Boarding was organized
Cons: Vegetarian food wasn’t great
Pros: Courteous and efficient check in counter staff and inflight crew.
Cons: Barely edible inflight snack
Cons: I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed.
Pros: Crew was friendly.
Cons: Boarding could have been more efficient.
Pros: Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though.
Cons: I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate.
Pros: Food was good, and offered even on short flights. Crew is very nice
Cons: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare
Pros: The Business Class bed was nice
Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)
Cons: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them
Cons: Boarding process Delayed flight
Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
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