Daily cleaning, installation of cabin HEPA filters on flights from North America to Alice Springs
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Scores according to KAYAK customer reviews
Cons: "Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded."
Pros: "Crew were very hospitable and helpful."
Cons: "More leg room on long international flights."
Cons: "Catering and professionalism of the crew could have been better."
Cons: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
Pros: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Pros: "Checkin experience was great. Boarding was great. The crew was great"
Cons: "The movies were old. Not many new releases to choose from"
Cons: "Icecream too hard"
Pros: "Very professional and attentive"
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Cons: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Pros: "Air hostesses service"
Cons: "Food quality"
Pros: "Overall good experience"
Cons: "Food can be improved a lot"
Pros: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Cons: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Pros: "Food for economy was great. Entertainment system great."
Cons: "Left half hour late."
Pros: "Food was fine. Everything was run efficiently. I have no complaints."
Pros: "The vegetarian food was excellent every time."
Cons: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Pros: "Great food, service, and timeliness."
Cons: "I wish the seats were more comfortable for such a long flight."
Cons: "Indian vegetarian meal was not great"
Cons: "There was no toiletries and slippers. Snacks should be given timely. It should not ask for it."
Pros: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Pros: "The flight staff was very curteous and helpful, that made a difference with the trip."
Cons: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Pros: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
Cons: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
Pros: "Great staff and food"
Cons: "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
Pros: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Cons: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "Most of the stuff was regular flights"
Cons: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Pros: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
Cons: "smaller flights"
Pros: "Great service from the flight attendants."
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "I wasn’t"
Cons: "I didn’t like the fact I had a different gate on my boarding pass. We were waiting at terminal 2 for 5 hours thingking that’s where our gate was. One hour before our boarding I come to find out that our gate was in a whole other terminal, we almost missed our flight. We would have missed it if I didnt as the ticket counter when is the Seattle flight going to go up on the screen. Poor communication on Alaska airlines part. Not very happy with that I had to rush to the other terminal because I had the wrong information on my boarding pass."
Pros: "Although we booked the fight online, we were able to call the airline directly and got seat assignments for all the flights. Very pleased to speak to a person than navigate on computer."
Cons: "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."
Pros: "They are very Harsh, There was no service at all."
Cons: "Airhostess response is very poor."
Pros: "very comfortable."
Pros: "Crew assistance, comfort and food"
Cons: "Very less choices of movies in entertainment systems. Also entertainment controls could be better"
Pros: "Offering excellent services to handicapped passengers proactively"
Cons: "After landing in Hong Kong the local airport services to the disabled need better organisation/communication. They claimed that the SFO Cathay Pacific check-in staff had not included me in the list of wheel-chair requesters while I knew that the opposite was true"
Pros: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Cons: "There was quite a delay, which was a shame."
Pros: "Service at every step and level."
Cons: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
Cons: "unable to move around, seat was stiff, stuffy in the rear of the plane,"
Pros: "Crew behaviour"
Cons: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Pros: "Nice crew. Economy seats ok."
Cons: "Really bad food. Ran out of noodles for breakfast and had the worst 'eggs""
Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Pros: "Seat was good."
Cons: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Cons: "Hindi movies not that many choices."
Pros: "The crew and staff were generally friendly and the food was fine."
Cons: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."
Pros: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Pros: "Nothing really"
Cons: "Food sitting position checking in"
Pros: "It was good"
Cons: "I didn't got my Indian vegetarian food"
Pros: "The boarding process was easy, less hassle no extra security with lot of hassle"
Cons: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Pros: "Nice amenities, very efficient"
Pros: "Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome."
Cons: "The food was just ok."
Pros: "The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile."
Pros: "We were treated very rudely."
Cons: "We were treated very rudely. We should’ve taken another airline"
Pros: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Pros: "Amazing food and entertainment."
Cons: "I’ve been on more comfortable plane seats."
Pros: "Great seats on the 787 dreamliner"
Cons: "We left about a half hour late, but made up some of the time in the air."
Cons: "Best flight ever all time"
Pros: "I had to change flights to LA."
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Cons: "Took forever to disembark from plane"
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Cons: "Couldn't get on the flight, thanks to the airline counter person."
Pros: "Seat was more comfortable than I had expected."
Pros: "Quantas rerouted our SFO - SDY non stop trouble LAX to pick up 28 Passengers!! So 270 Passengers ha to endure an additional 3grs 30 min. No compensation not even a drink voucher! Not up to Quantas standards."
Pros: "You have a good airline. It was clean and everyone was friendly all communication was good EXCEPT before I got to the airport I forgot my visa and thought all I’d have to do is call Qantas and they’d advise me."
Cons: "Every time I’d call an 800 number I’d get someone in South Africa who was sooooo unhelpful. I’m sure she had her script but for heavensake all I needed to do was to go online and get a visa. And I saw someone in San Francisco at the ticket counter get a visa and yet I was told I wouldn’t be flying that night as I had forgotten to get a visa. No help at all !! I know I wasn’t the only person that ever got a visa. I was told to call my consulate. Clearly there was a simple way to get a visa and I was so freaked out until I figured it out myself. Made it so unpleasant."
Pros: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Cons: "We missed our flight due to Justfly and Quantas not informing us about our schedule change. Did not get on our flight"
Pros: "Enough room.. 3 seats for myselfe"
Cons: "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
Pros: "Relatively roomy"
Pros: "Flight attendants were very nice and helpful!"
Pros: "As my partner and I got on board, flight attendants greeted us with a smile. Upon deplaning, each flight attendant we passed by said "thank you" for flying Qantas to Sydney"
Cons: "My partner and I wish we could check-in on the App instead of checking in for flight on the web site via laptop"
Pros: "Overall experience was good.Food quality and snack was good."
Cons: "Would like to have more choice in Bollywood movies., and food."
Pros: "Appreciate the leg room. I had a kit from business which included earplugs. Very grateful for them as there was a screaming baby nearby. Last time I could PE it was a different kit and had no buds. Staff were very friendly and excellent service all round."
Cons: "Food is not so good in Premium. Really notice the difference after flying Business, but I also heard Q recently changed provider. Pasta was bland, overcooked, uninspiring. Muesli tasted very sugary, like it was made with brown sugar. Not as healthy as the biz class meals."
Pros: "Cleanliness and comfort of plane, professionalism and courtesy of staff. Quiet, dark cabin allowed for restful trip."
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Cons: "when my bag got lost"
Pros: "Qantas rarely disappoint! I have been flying with them for almost 35 years and I don't recall a bad flight"
Cons: "Nothing comes to mind"
Pros: "I was surprised by the amount of food included in the fare. I was not expecting two full meals. I also appreciated all the movie choices. Thanks for making a 14 hour flight bearable."
Pros: "Plane, when I boarded, at least in Coach, smelled like vendors hot-dog water. Took an hour and a half to be offered a drink of anything other than a bottle water. By the end of the flight, trash in the aisles, lavatories were nasty."
Cons: "See above"
Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Pros: "Great food and service, enjoyable flight home. Cabin was clean and seats as good as airlines are."
Cons: "What horrible uniforms...... they are shockers."
Pros: "Qantas is my favorite airline. I will always fly with them given the choice."
Pros: "Everyone and everything"
Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."
Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"
Cons: "We had requested a wheelchair for my mum on her flight from SFO to Perth. But on arrival in Sydney, she was not offered a wheelchair. We had checked with a quanta staff while getting our boarding pass about the wheelchair and she said they will be providing her with it. So disappionted. How will I be able to trust quantas again while booking tickets for aged/sick people?"
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Cons: "I made the same flight last year on a newer plane. This time I missed having water bottles available at all times."
Pros: "Friendly service, reasonable food"
Pros: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Cons: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Pros: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Cons: "Not applicable"
Pros: "Very friendly crew. Comfortable flight."
Pros: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Cons: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Airlines flying from North America to Alice Springs have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Alice Springs
Masks required on board, masks provided on flights from North America to Alice Springs
Social distancing seating
Middle seats unavailable to book on flights from North America to Alice Springs
Testing for antibodies, testing for symptoms for flights from North America to Alice Springs
Waiving of change fees. Search flexible flights from North America to Alice Springs