Daily cleaning, installation of cabin HEPA filters on flights from Perth to Rome Fiumicino Airport
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Scores according to KAYAK customer reviews
Pros: "All good"
Pros: "Nice service and excellent staff will recommend Emirates airline to everybody"
Pros: "the food is amazing"
Cons: "The crew"
Pros: "The food was good. The crew was very accommodating."
Cons: ".If the seats recline to just a little bit more"
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "The crew were attentive and friendly."
Pros: "entertainment options"
Cons: "They ran out of chicken for the back part of the plane so we all had salmon"
Pros: "Great service!"
Pros: "For other people it seemed to work."
Pros: "Good overall service."
Cons: "Read the above. Completely incompetent and dishonest company"
Pros: "The crew"
Cons: "The chicken option dish was overdone."
Pros: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Pros: "very good as expected"
Pros: "Service was excellent"
Cons: "Veg food needs to be improved in ROME-DUBAI Sector."
Pros: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Cons: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Cons: "Water leaking into 52 and 53. Wet socks"
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Cons: "Service crew"
Pros: "Onboard comfort and entertainment system"
Cons: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Pros: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Cons: "Seats in Emirates keep getting smaller"
Pros: "Nothing. Bad crew."
Cons: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Pros: "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
Cons: "Baggage policy cimmunication"
Pros: "Food was good and seating was comfortable."
Cons: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
Pros: "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
Cons: "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."
Pros: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Cons: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "On time and Crew was helpful otherwise"
Cons: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
Pros: "Crew very good"
Cons: "Too cold. Food not very good"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pros: "Nice comfy and roomy seats. Excellent service."
Pros: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Cons: "Was served the wrong meal even though I double-checked with the FA."
Pros: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Cons: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Pros: "Bad food in flight back from dubai to dallas."
Pros: "Overall Emirates airlines is the best"
Pros: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Cons: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Cons: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "love everything about Emirates!"
Pros: "SERVICE!!!! EXCELLENT!!"
Cons: "Food was pathetic"
Pros: "Friendly crew. Great terminal staff at check in."
Pros: "Our company has used emirates in the past ( business class) ..this flight was a last minute decision so was booked in economy. We had seats in row 52 BC - a bulkhead outside the mid galley ....it was an incredible experience to watch the crew start eating from containers, peeling apples and making salads from a plastic bag before the passengers were served. The flight attendants when not eating were taking selfies ...so much for the "emirates experience. The curtain was drawn once for about 15 minutes between our seats and tghe galley area. I was so amazed at the lack of professionalism and the amount of food consumed by the attendants I took photos of the constantly stuffing food in their moths and then trying to speak to passengers."
Cons: "See above comments."
Pros: "Friendly crew, good food and plenty of it, and great selection of TV and movies to chose from. All for free and I sat in coach."
Pros: "The crew was top notch. Very attentive, courteous, and super helpful."
Cons: "Congested feeling and subpar entertainment."
Pros: "Staff's courteousy."
Cons: "I travel quite a bit internationally and never experienced Emirates. Never have I seen that many crying children under the age of 2 on a flight before. It was constant crying. I would suggest placing all people with small children in one area of the flight instead of spreading them out throughout economy."
Pros: "Price for seat was very good. We left 30 minutes late but arrived early."
Pros: "Crew were great and really quick through terminal 5 even though it was the school Easter holidays.."
Cons: "It was only when we got on board realised food was card only and limited to lots of sandwiches..A lighter option like the Bols salad I bought at Smith's would have been nice and could be a veggie choice. Not a big issue though just you asked what can be better."
Pros: "The seats were nice"
Cons: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"
Pros: "Nice plane, newer model."
Cons: "The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary."
Cons: "No complimentary drinks and very tight quarters"
Pros: "The drew were helpful"
Cons: "Sitting on the tarmac. No vegan meals."
Cons: "one hour late departing"
Pros: "In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers."
Pros: "That we finally made a flight to Rome"
Cons: "Too tired to comment"
Pros: "No water without purchase"
Pros: "Cabin was clean. Crew were nice enough."
Cons: "Two hour delay before we could take off. We were in the plane all that time. People were tired and hungry. When we finally got going, we had to pay for food and drinks. The service didn't seem very efficient."
Pros: "The crew was very hospitable. The food was good. There were blankets and pillows. Although we hit some turbulence, the pilot was really good about explaining it and calming the mood."
Cons: "Unfortunately, the entertainment system was on the blink and it was impossible to hear anything on the headsets."
Pros: "Boarding efficient and polite"
Cons: "Old plane. If there was food they didn’t offer (said they had drinks) . When we asked they said we missed it. No WiFi or entertainment . Seats without modern headrests."
Pros: "The short flight easy to sit down"
Cons: "Seats were not comfortable"
Cons: "We were not even offered a glass of water."
Pros: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Cons: "Nothing could have been better."
Pros: "arrived 8 minutes early"
Cons: "Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile."
Cons: "Flight was 45 minutes late. Crew was standoffish, bordering on unpleasant. They want you to pay for a glass of plain water! Definitely not the British Arways I remembered."
Pros: "Standard BA flight."
Cons: "Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting."
Pros: "Everything was efficient and on time. The crew was pleasant."
Cons: "The extra baggage charges made this not economical."
Cons: "The only refreshment without charge was tap water. The crew also pulled a curtain across the tops of the seats in front of us to separate economy from priority, and it felt somewhat insulting. Boarding was delayed with no communication from the crew as we all stood at the gate waiting for instructions."
Cons: "The online check in didn't work. At the airport at check-in I had to wait 15 min to get a boarding pass and a seat allocated as there weren't any available as the company oversells tickets.. that's what they said to me at check in.. When boarding I was told that I needed to check-in my cabinet bag because of the crowded flight, the lady just put a label on the handle of my trolley and said to leave the bag down on my way to the plane.. Thing which of course didn't do... very bad service.. I'll keep traveling with easyJet and reconsider British airways only for a super cheap flight."
Cons: "no entertainment at all more significantly, no beverages at all? Flight attendants came through once with the beverage cart, but only asked the person at the end of our row if he wanted anything. He asked for juice assumed it would be complimentary but it wasn't. They offered to get him a water. The flight attendants did not offer me or the man next to me anything at all. Everyone knows that air travel is dehydrating - I can't believe BA doesn't give provide complimentary water and juice."
Cons: "Please include a complimentary tea and/or snack."
Cons: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."
Pros: "No lines."
Cons: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Pros: "seat was comfort, the flight was on time."
Cons: "no free water? it is really a big surprise, how could be, it is not cheap airline."
Cons: "Had to pay for a cup of coffee - this is a free service in the US so was surprised when asked for a cc."
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Cons: "We have to pay for even water or tea or coffee. So we stay thirsty."
Cons: "it was delayed 2+ hours. They should have at least offered free drinks for the trouble."
Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Cons: "Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people."
Pros: "Very courteous attendants"
Cons: "It was all good"
Pros: "See my notes on the Chicago London leg."
Cons: "Same as the likes..."
Pros: "Comfortable ride. I wish that'd been my plane to London."
Cons: "Nothing. It was good"
Pros: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Cons: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Pros: "Nice aircraft and flight!"
Cons: "We were never offfered a snack! The people in the rows ahead of us got a snack and the people behind us did as well. Last leg of a 3 flight series of about 13 hours (and overnight), so some coffee and a small snack would have been enjoyed."
Pros: "Best airline !!"
Cons: "Always timely and flight crew is personable and helpful."
Pros: "the seats on this plane were more comfortable and the crew was friendly, even though there were some irate customers."
Cons: "We boarded late, sat on the plane for more than 2 hours (it was uncomfortably warm) and were told we then had to switch planes due to a mechanical problem. I understand this happens, but for the inconvenience BA should give some sort of compensation. After the long wait we were starving, but they ran out of all of the food choices. We were scheduled to arrive at 16:30 but ended up arriving after 22:00. this wasted our first night of our vacation in Rome. There was one passenger in particular who was yelling, swearing and causing a scene because of the flight delay. His rude behavior was rewarded with an upgrade to first class. The message this sends to your passsengers is that we should all be loud and obnoxious when problems arise. I was not impressed with my first experience with BA."
Cons: "Checked 3 bags. 65 euros each. I think you own this one."
Cons: "Asked to check baggage in right before boarding. Cabin pressure was terrible. Seats were not comfortable No food was offered for free. No entertainment was offered. Disappointed in flying Airbus 321"
Cons: "My luggage didn't make the transfer"
Pros: "Pre boarding made us 3 hrs late to sorrento Italy"
Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Pros: "Crew looked groomed"
Cons: "No snacks"
Pros: "Great customer service but a bit of a crowded flight."
Cons: "The lack of comfort."
Cons: "I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space."
Airlines flying from Perth to Rome Fiumicino Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Perth to Rome Fiumicino Airport
Masks required on board, masks provided on flights from Perth to Rome Fiumicino Airport
Social distancing seating
Middle seats unavailable to book on flights from Perth to Rome Fiumicino Airport
Testing for antibodies, testing for symptoms for flights from Perth to Rome Fiumicino Airport
Waiving of change fees. Search flexible flights from Perth to Rome Fiumicino Airport