Very poor experience and will never travel with JAL again. With Business class ticket i was told that there is no veg option for the 1st leg of my journey from Delhi to Tokyo while served horrible plant based meat on the second leg of journey even though i selected Vegetarian meals. Also entertainment system is worse than domestic flight with hardly any Hollywood movies and no hindi movies at all
I missed the flight. I never got on. That sucked.
Good. The only thing is that I missed the flight.
Food we select all the airlines, but they said not selected, it’s bad experience.
My seat was so hard and uncomfortable. I took AA to Japan longer flight no tailbone pain. Coming back on JA shorter flight my tailbone was killing me no cushion on seat or just worn out.
It was good and there is nothing to complain about .
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
Japan airlines is a great airline. One of my favorites. The only issue I had was that I only pescatarian or I can eat vegetables, pasta, etc and both choices of meals were chicken or red meat. Most of other airlines have meat or pasta. Also usually I get an alert to order a meal prior to fly and this time I did not get one. Other than that everything was wonderful.
Great level of comfort and highly professional and friendly flight crew. Keep up the great service.
Impeccable services, excellent meals, on-time flights, what more can you ask for!
The quality and the quantity of food was terrible. I was starving to death at the end of the flight. Used serve 3 meals long time ago, now reduced to 2 meals during the 17 hours flight. Never offered wine or tea to us. We have to ask . Extremely hard to get the attention of the flight attendants. They intentionally ignore us to minimize the service. Bathrooms were dirty
Never book through Kayak. They can offload booking to third parties that are completely horrible.
Crew is excellent Wifi needs to be improved in order to connect to the internet.
Headwind delayed our flight which wasn’t the airlines fault
Construction at PDX resulting in very lung walk from the rental car to the gate. SFO, extremely long walk between terminals to get to connecting Singapore airlines flight. My smart watch recorded a total of 3 miles.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold
Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Please add more Bollywood movies and recent movies to the entertainment.
Flight was delayed by 2 hours. Got lucky that i had a long connection, else would have certainly missed my connecting flight. Food is just okay, specially the breakfast is worse . Asked for water 30 mins before landing, the response is that we are landing so everything is packed . I guess traveling in economy that’s what we get. Probably business class passengers would get a different answer. Only good thing is that wifi service is available from auckland to lax for most part Next time will try united or American and then compare.
Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.
Kayak did not propagate my United miles account and I had to manually get credit.
Service was excellent and they’re very helpful and nice
Couldn’t request a vegan meal somehow but I noticed other people getting them
New aircraft and flight was running on time, but adverse weather conditions meant we were unable to land on the first two approaches. Third attempt resulted in a very smooth and safe landing.
Very good it will be my choice of airline while in Australia.
Flight cancelled due to broken seat. $8 refreshment voucher barely bought a coffee. 3 hours to next flight. Also then delayed.
There were no food or entertainment on this short flight. Friendly staff even before getting on the flight. The seats were snug but it was quick flight
They didn’t sent my luggage I got it 24 hours later
I liked everything about the experience but would have liked some free snacks!
Great flight - on time, lovely staff. I’ll always have the same complaint and essentially it’s the limited food options for people who are celiac. But that’s all airlines !
X class seats in row 3 with the new configuration are very poor in fact I feel 3B and 3E should no longer be considered as X class seat as there is no forward seat pocket available to these seats and greatly reduced leg room due the intrusion of the business class armrests/table module
Seats seem to be shrinking … full plane is not a comfortable ride at all!
Have to pay for food and drinks. Inflight entertainment wasn't working.
It was ok, but not what it was like 20 years ago
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.
I got upgraded from economy to business, and the experience was outstanding
It was very nice. I will try to fly with Qantas whenever I can.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up
The staff we fantastic and seemed to work very well with each other
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
IFE didn't work. Wifi didn't work but they eventually managed to reset it. Our original flight was cancelled, so rebooked onto new flight seated apart from travel partner.
