JAL is a flawless airlines. Perfect customer service. On-time boarding, clean airlines, and incomparable in-flight dining.
JAL is a flawless airlines. Perfect customer service. On-time boarding, clean airlines, and incomparable in-flight dining.
Need new movies, a lots of them are 20-10 years old or older. It us a very long flight we need good entertainment. Please load more new movies!
1 hour late for unknown reasons. Passengers were not told why. We sat in the plane, I felt the 7 hour flight turned into an 8 hour flight.
Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken
Comfortable flight since I had the entire row to myself. Food was good too.
Boarding was quick and efficient, and despite leaving a bit late we landed right on time. The crew were friendly and helpful. Seat was comfortable and sufficient too: 2-4-2 in economy is much better and more family-friendly than the cramped 3-3-3 formation used by other airlines. The only problem was that dinner was not served until 2+ hours into the 9 hour flight. This meant it was gone midnight destination time before the service was concluded and the cabin lights were turned off, leaving us only about 4 hours in which to sleep.
Movie dis not play smoothly. During play, it was interrupted several times, and could not RESUME where I was.
I hope they never ran out of the menu choice one makes. They often do.
serving nuts is great, but it would be even better if it was overnight roasted nuts.
Flight attendants did great job for the families who has toddlers. One of toddlers behind us was crying for 4 hours straight and they helped the parents very well. and flight meal was delicious
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
Couldn’t request a vegan meal somehow but I noticed other people getting them
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up
The pilot tried to make up for lost time due to delays that were out of her control. She communicated the issues openly and clearly and made every effort to do what she could to alleviate issues.
2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue
Flight attendants are always pleasant and helpful. Pilot kept us updated.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
No refunds for flights that I could not take due to Covid restrictions
The flight met my expectations. It left and landed on time
Everything as good as can be if one flies economy bit not enough toilets!! People were queuing during the whole flight - there are really not enough toilets!!!
Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.
They actually held the plane for a few minutes and had someone at the escalators from Qantas checking to see if we were almost at the gate and radioed ahead to tell them that we were on our way. We called down to the person and gave her our names, coming as fast as we could.
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
First time flying in Qantas. There is zero WiFi on the flight to/from Australia. Crew was great both routes - very attentive, personalized service. Pleasant staff throughout.
Packed flight. Urged to check carry-on before boarding only to discover numerous empty overhead bins after boarding. Challenging entertainment screen. After almost 20 minutes to arrive at baggage claim, waited over 30 mins before luggage was loaded on baggage claim carousel.
Grubby plane, dirty seat & table, poor food, wait for baggage, staff ok.
The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!
We were delayed for 7 hours. The staff and management could have organized the getting of seats on later flight earlier than 20 minutes before late takeoff. Everyone was worried and lost. Was chaos and it didn’t need to be.
The food was good but could be better. Also, less salt would be nice.
The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.
I paid for an aisle seat on my booking but for my return flight back in the US I was ina middle seat. I didnt realize this until i was already on the plane.
Food could have been improved. I expected a bigger serving.
I’ve had previous bad experiences with Philippine Airlines so i was pleasantly surprised with the vast improvement in comfort, service and food quality.
I was thrilled with this flight and look forward to flying again with Philippine Airlines in the near future…thank you
I am a tall person so the seat was rather small for me lucky for me it was a short flight or i would not have been able to fly long distance in a seat that size.
PAL Airlines is always delayed most of the time. Please try to avoid it.
Need to upgrade the lavatory it was very filthy and disgusting. Very poor hygiene.
Overall very good experience, staff is very friendly and helpful
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
On the flight back from SFO to Vancouver ..the crew was less than professional. They completely missed asking if I wanted a drink (and I was awake at all times) and I had to walk to the back of the plane to ask for a cup of water to take with my medication. Also, there was a charge for ear adapters for the movie screen which were given out free on the flight from Vancouver to SFO. The flight from Vancouver to SFO had pleasant crew members. What a difference in the flight back.
Air.Canada assisted passengers with hotels, cabs, and accommodations when the flight was delayed because of mechanical problems.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
I got hurt and needed a wheelchair. They were excellent.
I am used to the seat sizes and the bathrooms being so small. Main complaint was that the world travel map was not working and the food is poor. I think they need to come back with the idea of free meals when the flight is over 5 hours. Buying meals is terrible as I can not eat much gluten. Over all I will always fly Air Canada as it is reliable and friendly staff. I really like that now I can track my bag as to where it is and when loaded on the airplane.
The seats werr comfortable Would like a better snack that a tiny bag of pretzels
The flight attendant Shannon was not very warm and was more focused on her own preferences for service than the customers in first class.