Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Beirut
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Scores according to KAYAK customer reviews
Pros: "Seat comfortable"
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "Every thing"
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "No leg space"
Cons: "Long trip"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Cons: "On time. Reasonably good. Satisfied with everything."
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Pros: "Good, attentive service by the crew."
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Pros: "the trip coming and going from Kuwait was very pleasant"
Cons: "The trays of water could come around more frequently"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Comfort and service"
Cons: "Food breaks should be more"
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "No problems at all!"
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Pros: "Crew was great"
Cons: "nothing stands out to be improved"
Pros: "787 no one cannot love it"
Cons: "Maybe bigger seats with better privacy"
Pros: "Nothing, they loose my luggage, so I want my luggage back in 1 day or refund my money"
Cons: "They loose my luggage."
Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Cons: "Smaller leg room than other airlines"
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Cons: "The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!"
Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"
Pros: "Crew is friendly"
Cons: "Everything else"
Pros: "Food was excellent."
Cons: "Boarding process very delayed and we tired in this journey"
Pros: "On time, confortable flight. Love the A330 seat arrangement."
Cons: "Boarding a bit chaotic at Abu Dhabi airport and there was no electronic display indication at the gate that it was the flight to Beirut."
Cons: "Seat discomfort"
Pros: "Same as Above"
Cons: "Same as Above"
Pros: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
Pros: "In flight entertainment"
Cons: "Air con too cold"
Pros: "Direct flight from JFK to Dubai"
Cons: "Strong uncomfortable smell coming out"
Pros: "The seats on the flight were TREMENDOUSLY uncomfortable. As a 6’1” tall, male, I truly felt like a sardine in a can on the flight. And, for a 7-hrs flight, the food made available, I did not find to be sufficient."
Pros: "timeliness, in-flight entertainment, food"
Pros: "Again, excellent flight crew."
Cons: "Nothing to dislike."
Pros: "You can’t beat the quality of service, seating, and other amenities you arrive fresh even after a 14 hour flight"
Cons: "The variety of movies is not that great needs to be improved some series have only one episode which defeats the purpose. While others have more so you cannot watch anything really with series."
Cons: "It's a connecting flight for me and there is a long wait. so, my opinion is better to serve some snacks or food in the flight."
Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Pros: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Cons: "Food and comfort of seats. Pretty standard long-haul experience."
Pros: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Cons: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
Cons: "Please add more vegetarian food options"
Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Pros: "The flight itself was actually just fine- comfortable even in economy."
Cons: "My bag was delayed in Abu Dhabi. On its return, my laptop- that I had been forced to check- had been stolen... Not necessarily Etihad's fault, but so far their customer support has been almost non-existent."
Pros: "The service was very efficient and warm. The food was tasty. The team was throughout helpful and prompt."
Cons: "All went well"
Pros: "Is very nice is on time on everything ...."
Cons: "Everything is good"
Cons: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Pros: "In-flight service and entertainment."
Cons: "The layover at Abu Dhabi airport was too small and we had to literally run through security check, US pre-clearance to get onto our flight."
Pros: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
Pros: "Only five movies in spanish including subtitled...."
Cons: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"
Pros: "Entertainment system"
Cons: "Touch genital no good food rude air hostess and staff"
Cons: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."
Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"
Pros: "Courtesy of employees"
Cons: "Nothing to complain about."
Cons: "I did not receive my bag on time. I landed in Bahrain at 9:45 pm and had to wait in Bahrain till 2:30 am to recieve my bag. Where I was supposed to be at home in Khobar by 11:30 pm."
Cons: "They were out of vegetarian sandwiches and don't substitute it with anything else. They should be extra careful with vegetarian options. Meal quality can improve a bit in general."
Pros: "Your service"
Cons: "Your boarding staff at abu dhabi"
Cons: "It seems Etihad hired a lot of beauties without the brain. The crew on this flight knew nothing about customer service. I had my face mask on displaying the side that states "please wake me up for meals" and of course I was not. Hours later, I woke up starving and had to go to back of the cabin to pick up a food tray since no one bothered to answer the call light. After finishing my meal, I pushed the call button 5x and no one came to collect the tray. I waved at an attendant 2x and she replied, "I'll pick it up on my way back" but she never came back. 3 HOURS LATER!!! My food tray full of waste was still sitting in front of me. At that point, the gentleman sitting in the aisle seat woke up, saw the tray still in front and he got very upset. He stopped a random attendant walking down the aisle and requested tray must picked right now! The attendant then apologize and was shocked herself that the tray sat on my table for 3 HOURS! In addition to this, the seats in the economy class were so tightly compacted and uncomfortable for a 13 hours flight. One could barely move."
Airlines flying from Queensland to Beirut have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Beirut
Masks required on board, masks provided on flights from Queensland to Beirut
Social distancing seating
Middle seats unavailable to book on flights from Queensland to Beirut
Testing for antibodies, testing for symptoms for flights from Queensland to Beirut
Waiving of change fees. Search flexible flights from Queensland to Beirut