Daily cleaning, installation of cabin HEPA filters on flights from Sunshine Coast to Melbourne
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Scores according to KAYAK customer reviews
Pros: "No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon"
Cons: "Jetstar - c,mon, it’s an airborne bus really."
Pros: "Nothing - terrible airline"
Cons: "In flight entertainment, free water, less strict on carry on weight"
Pros: "Arrived ahead of schedule"
Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Pros: "The touch down landing was PERFECTLY smooth!! Thank you Captain!"
Cons: "Small walkway and seats."
Pros: "Seat was comfortable."
Pros: "Most importantly on time and friendly staff."
Cons: "For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight."
Pros: "it was fast and effective"
Pros: "Ease of boarding and disembarking."
Cons: "Seat pitch awful. No leg room for me. I'm 6ft 1inch talk so not that big. Ok for a short flight but no longer."
Cons: "Easy to book and check in"
Pros: "Small flight"
Cons: "Nothing to say because small aircraft"
Pros: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Cons: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"
Pros: "It’s okay"
Pros: "I luved the attendants and the service"
Cons: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."
Pros: "Sunshine Coast airport is so small getting through security is a five minute process."
Pros: "On time"
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Cons: "And no announcements re the delay until the very last minute."
Pros: "Attention to details"
Cons: "Lack of snacks"
Cons: "Their luggage policy is a joke. Boarding is a cluster. Cheap airline."
Pros: "the actual flight was fine"
Cons: "When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?"
Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Cons: "It was good flight"
Cons: "Rude ground staff."
Pros: "The price was right, but there was nothing especially nice about the flight. You definitely get what you pay for though, and it was absolutely the best price hands down."
Cons: "Definitely small seating space and no-frills."
Cons: "Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat."
Pros: "The cabin crew were very good"
Cons: "The flight was 5hrs 45 mins late"
Pros: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."
Cons: "Arrived in Melbourne 2 1/2 hours late."
Cons: "You charged me an astronomical rate to check 2 bags! over $300!?! Really?!?! I will avoid your airline at all costs."
Pros: "The crew including the check in and ground crew were excellent, very friendly and patient."
Cons: "Eat and sleep"
Pros: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Cons: "Need to repeat several times if you change a gate number for our flight."
Cons: "Late 2 hrs going to noosa. Cancel flight coming home. Then replace flight delayed 2 hrs as well"
Pros: "The flight was on time and the landing was very smooth"
Cons: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"
Pros: "boarding and crew were great"
Cons: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Pros: "Last time I'm using jet star with their constant delayed departure times. Almost missed my international connecting flight due to an almost 2 hour delay. Crew were awesome but seriously jetstar get it together"
Pros: "Debbie at Avalon was very kind and helpful!"
Cons: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"
Pros: "We packed very light for a ten-day trip to Australia (two small carry one, a messenger bag and a tote). Nevertheless, we ended up spending $50 each to check bags. So much for a bargain flight."
Pros: "Crew were nice"
Cons: "Delayed more than 1hr"
Cons: "It is one awful airline. First they fly from Avalon airport which is too far from Melbourne. Then they have a scheme to overcharge you for luggage. We went with two carry on, small suitcases and they charged us 100 Austrlian dollars. Nothing is offered on the plane. Service is bad all around. AWFUL"
Pros: "The flight was okay, as usual. You get what you pay for with cheap flights. There wasn't much leg room in economy, but that was to be expected. The staff were good. The flight was on time."
Cons: "The flight was delayed, without any explanation as to why. This made it very difficult to fulfill work requirements upon landing. I would have appreciated some kind of explanation / apology. Also, I don't like the in-flight gambling ("raffle") option. Jetstar hands out scratchie tickets for $5.00 a pop. The odds of winning (the car) are ludicrous and gambling is a serious problem in Victoria. So, I don't think it is appropriate. The in-flight food was absurdly expensive. Finally - and, perhaps, most importantly - the flight wasn't smooth. It didn't appear to be due to turbulence, but (rather) the pilot / s. The plane kept dipping up and down, making us feel sick."
Pros: "Inexpensive, relatively speaking."
Cons: "The fact that they did not mention ahead of time that if I check bag at airport there was going to be a 50 dollar charge but if I had checked the night before on line only a 25 dollar charge. That does not seem fair expecially since they don't seen you email or anything telling you this in advance. The ticket agent at the airport told me."
Pros: "The flight was canceled, BUT they put us on a later flight and sent an email and text message to let us know, then gave us food vouchers to use in the airport while we were waiting. So they did just about everything they could to make the delay acceptable."
Cons: "The flight was canceled... It would have been nice if the food vouchers could be used for alcohol... :-) Baggage fees at the airport are ridiculous ($15 per kilo). Make sure to prepay for your checked luggage."
Pros: "Plane arriving on time and offloading luggage so quickly."
Cons: "Did not buy any food."
Airlines flying from Sunshine Coast to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sunshine Coast to Melbourne
Masks required on board, masks provided on flights from Sunshine Coast to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Sunshine Coast to Melbourne
Testing for antibodies, testing for symptoms for flights from Sunshine Coast to Melbourne
Waiving of change fees. Search flexible flights from Sunshine Coast to Melbourne