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Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
Flight from Dubai to Zagreb very bad cabin crew. Bad food
The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
The air hostess spilled tomato juice on me by mistake in Mumbai -Dubai flight. I was traveling from Mumbai to UAD. Her senior came and offered couple of small chocolates (probably given in business class) as compensation. I asked for access to lounge as I had to travel till IAD and I could shower and change. But she said she cannot do that and did nothing further. I found the response to their mistake as inappropriate.
Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
It was ok for the most part, it is missing something
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
Very unprofessional staff in the checking and boarding. There was no space for my carry-on bag, which is understandable for a full flight. However, the rudeness in answering my questions about my bag were unnecessary. Shaming and threatening a passenger to be left behind was something I had never experienced (I am 57 years old and a Skymiles member) before. At a minimum, the boarding staff (Krystal Mejia and her manager Dee) should undergo further training on cultural sensitivity and professional skills on speaking with passengers. Krystal, just because I have dark hair and “look Latina” does not mean I can speak Spanish. Your assumption and threatening words until the very ending of my boarding (door of the airplane) were not only unnecessary and stressful but something that a passenger should not experience before boarding.
So so. Terrible aircraft choice for that leg of the flight.
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
The flight experience was very good! Especially the United Club!
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
It was terrible because the flight was delayed for 3 hours.
Flight canceled due to weather. Rescheduled flight canceled due to maintenance. I’m stuck!
The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip
No comfort, local flights chair in use on international flight, food wasn’t nice.
We sat on the plane for three hours while they fixed something and then we waited for 30 other people to board the plane. They texted us 7 times adding on to the delay. No food or drinks were offered for those three hours while I watched the flight attendants eating and drinking while we waited to leave.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.
Same basket of unhealthy prepackaged snacks (junk food) which was depleted by the time it got to my row!!
Food choice is limited, entertainment better than average, seat leg room terrible
The flight was awful. Apart from the flight delays, it was bumpy and uncomfortable. I feared for my life.
The flight attendants were excellent. They were Japanese obviously. They helped my wife navigate the controls for the seat. The lunch setup was wonderful. They were always walking up and down the aisles to be sure there were no problems.
American Airlines is awful!! Will never fly with them again. Connection flight left early leaving 22 people in Charlotte with no way to get to Key West for 24 hours. Would not provide hotel or any other accommodations. Bags were delayed two days.
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
We truly had not one problem. Nive enough to receive an upgrade. Flight attendants were extremely friendly and cheeful. Gladly will continue to fly American.
The arriving flight was a few minutes late, but the gate crew helped to deplane and board our outgoing flight quickly and efficiently. We were able to depart quickly and arrive at ORD almost at the posted time. Great job.
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.
Lovely staff for a short flight! Complimentary wine too made me happy.
All of our flights got delayed. Fll-Montreal delayed due to technical issues. We got transferred to a Fll-Toronto flight, in Toronto flight got delayed 5 hours causing us to miss our connection to Amman. We are now arriving to Amman 24hours later
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
I got hurt and needed a wheelchair. They were excellent.
It was good.. it was an emergency flight as had to get home for.my Mom who was dying. She passed away 5 hours after I got home so thankfully I made it with the help.of Kayak.
I didn’t get to go on my flight. I cracked a rib and tried to contact kayak Air Canada and United Airlines and everyone gave me the runaround. No one reached back out to me and I couldn’t go on my trip. I have used kayak in the past to book flights, but I will never do it again because that experience of trying to get a hold of someone to explain my situation was awful. Everyone gave me the runaround that I did speak to and no one was helpful and kayak was unreachable.
No food on this short flight No entertainment, not even a USB to charge a phone or use a tablet.
I paid extra for an exit row seat. A flight attendant put someone’s roller board bag under the seat in front of my feet. Took away the extra legroom I paid for. Quite disappointed by that.