The crew was friendly, and the flight landed on time
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
Do not use KAYAK or Finair for future travel. Unless you purchase the tickets directly from the airline, you were going to have a difficult time checking in. Kayak canceled my flights twice and ended up causing great difficulty in me getting back from Europe because they double sold my tickets between American Airlines and Finair. The event caused significant delays and led to me having to rebook my flights.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
The new Finnair business class is superb! The design is wonderfully innovative and ridiculously comfortable. There is more seat space to lounge and sleep than the usual business class seat. The staff were amazingly attentive and the food was great (hard to say about most airline food!). There was limited toiletries (most of which I don’t use anyway) and no pyjamas for this flight. Everything else was next level. A fabulous experience!
All good- I love BA and the professionalism of the crew and pilots.
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Boarding was a shambles, with no proper line or queue and multiple groups joining at the same time. Overhead space was limited. Seat spacing (width) is not generous. My neighbour was invading my space, before he even spilt his drinks over me (twice!) as he struggled to contain his meal on the table. The main meal was very poor. Choice was simply chicken / turkey - the crew didn't know exactly which - or vegetarian. The chicken meal was really poor quality - uninspiring and tasteless; and very little offering of drinks. Half the crew were friendly, half really need to cheer up.
Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.
