Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
The crew was friendly, and the flight landed on time
We had an excellent trip with Finnair. This was our first time and we’re very pleased. The only issue was with the boarding - it was a little bit confusing and needs a little bit of streamlining.
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
Flight delayed over an hour. They said they would hold our connection but then did not.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.
Great flight. The crew was helpful in making sure everybody’s carry on luggage has a place to go. It was a short flight and Finnair made it fast and smooth.
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Flight was missed and now we have to catch one the next day
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
It would be great to have at least two choices for a food, instead of just plain pasta 😏
Chicago to London flight was delayed an hour . Boarding process was slow . I missed my connection to New Delhi and My connection from New Delhi to Ranchi. Now come the really outrageous part! There was a flight from London to Bangalore that would have allowed me to reach Ranchi on time. I was about to but ticket from Bangalore to Ranchi when BA agent came back after talking to someone in back office and informed me that she cannot rebook me to London Bangalore flight as Bangalore was TOO FAR fro. Delhi. I waited 8 hr in London airport. I was flying business. Hope this review helps the airline. I was not asking for any money back for my missed flight. Anand Mohan
After British Airways flying with Qatar was a breath of fresh air. All the little things that make a long haul flight awesome. Efficient, friendly, genuine. Amazing.
I asked for a wheelchair. I have a back health condition. I had to walk a lot
In the "old" configuration Club class, in an aisle seat you are literally sleeping in the aisle with no privacy at all. In addition, there is hardly any storage space, and it is hard to make sense of the seat controls.
Everything was excellent, although flight delayed however can’t control that, but what I don’t understand is why the smallest portion of food ie: bit of rice & bit of chicken (no exaggeration) no salad, no veges, nothing else, but cake & icecream later…this is just not a great reflection on the quality of airlines. People spend $1,500 on a flight surely airlines can spend an extra $1 on their passengers meals…even bread & butter can do the trick. ESP on a 8 hour flight! Cutting costs is one thing, but this is just not ok.
Lost all of our luggage. Departed late. Sat on the tarmac for an hour. Missed our connection in Heathrow. Stood in line at BA customer service with several hundred other stranded travelers who missed BA connections & at 3pm they close the customer service window just before we reach it in line & send the employees home & offer us no new flight, no accommodations & no new information. I thought there was going to be a riot. Hundreds of wary travelers stranded, many without luggage, & no direction. Some were given a £10 food voucher to use after they passed security (with/without their luggage) because that was the only place they could eat there. All but one of the local hotels were fully booked, the most expensive one. £25 for a short taxi ride & hundreds of pounds for the hotel. A 9.5 hour direct flight home became a 36 hour debacle including 5 scheduled & 3 missed flights. One BA that my legs didn’t fit in the seat. One BA plane with a broken seat & entertainment console & no way to charge my phone, which I needed to transfer to the next flight with flight info. BA employees continued to lie to our faces & shuffle us from line to line, & then just walk away from their work stations. I’ve traveled a lot in my professional career. This was criminal corporate behavior at best.
