Daily cleaning, installation of cabin HEPA filters on flights from Taiwan Taoyuan Airport
China Airlines, Qantas Airways and EVA Air have all waived their change and cancellation fees on flights from Taipei Taiwan Taoyuan Intl to Australia. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 50m
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Scores according to KAYAK customer reviews
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "I think the food in our flight was not that good.."
Cons: "No complain . It’s singapore airlines"
Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Pros: "I like all"
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Food could have been better."
Cons: "Transit time is good for way too tight"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Cons: "Everything was fine."
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "leg space"
Pros: "business seats were excellent"
Cons: "all was good"
Cons: "Food not hood"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Everything is excellent!"
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Pros: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Cons: "Everything was perfect"
Cons: "Good as expected"
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Cons: "More movies."
Cons: "More movies."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Cons: "Better foods and drinks"
Pros: "Seat is very comfortable..."
Pros: "Crews are excellent"
Cons: "More legroom"
Pros: "Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful."
Pros: "attentive staff"
Cons: "they destroyed my suitcase"
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "Some were so nice with smiles all time"
Cons: "Some looked so cold that even wanna get you a tea and forget about it."
Cons: "No comment"
Cons: "Incredibly slow wifi"
Cons: "Comfort, I need to get to where I can fly first class"
Pros: "On time"
Cons: "All was ok"
Pros: "Excellent staff!"
Cons: "No clothes to change. My fruits were expired because off the luggages not come to the destination."
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Cons: "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
Pros: "I slept all the way"
Cons: "Some people not make a line"
Cons: "Could use salt and pepper, it was not offered."
Cons: "Smaller seat now with emergency seat"
Cons: "Serving are very poorly"
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Complimentary upgrade based on being star Alliance gold. Thank you"
Pros: "same comments as the Toronto to Taipei sector...."
Pros: "Staff was very helpful. They went above and beyond."
Pros: "Everything Hello Kitty."
Cons: "Ugly uniform."
Pros: "Staff was extremely attentive and friendly"
Cons: "No complaints"
Pros: "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
Cons: "The 6 hours layover."
Pros: "Had reclineable seat... Was able to sleep. ..."
Cons: "No complaints. ..."
Pros: "On time"
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "Fast actions by tha FAs"
Cons: "See comment above as I entered it in the wrong section."
Pros: "Large selection of free movies"
Cons: "Had some wine that was wayyyy past it's prime. Tasted more like cleaning fluid."
Pros: "on schedule, clean"
Pros: "Very clean and I think they upgraded us to business class!"
Pros: "Departed and arrived on time!"
Pros: "Very nice staff!"
Pros: "Late departure but kept informed. Food good."
Cons: "Love it"
Pros: "the noodle snack and food was good"
Cons: "more leg room would be nice on a long flight"
Cons: "Delayed too much except that, everything was good"
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Pros: "Very good"
Cons: "Very good"
Cons: "Don't delay"
Cons: "Seat was very uncomfortably"
Pros: "seat very comfortable"
Cons: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "flight delayed as always"
Cons: "short hall business class not comfortable - flight delayed as usual"
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Pros: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
Pros: "Yup all gud"
Cons: "All gud"
Pros: "The crew was readily available and was able to assist with everything needed"
Cons: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Pros: "The crew was so polite and kind!"
Cons: "I had no problems"
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Cons: "The crew service very lack"
Pros: "They were really nice and the plane was pretty new"
Cons: "No bad experience"
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Pros: "Overalll the flight was okay and the company crew is very helpful!"
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
Cons: "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
Pros: "On time."
Pros: "Big thanks to the ground and flight crew of Cathat Paciic Cx 899!!! My parents flew Dec 3rd from EWR and they had an amazing experience! My dad has to be on a wheelchair and needs assistance and Cathay made sure my parents were well-assisted and comfy on the entire flight. They went above and beyond expectations!!!"
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Cons: "The meals were not as good as on my previous flights"
Pros: "The staffs were ok. They did everything on the limited power they were given."
Cons: "The airlines should at least compensate the passengers with proper voucher for food and comfortable shelter. It has delayed total like over 8 hours and they kept changing the gate for at least 2 times!"
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Cons: "Flight delayed by 4 hrs. Food was horrendous."
Cons: "Quality of the veg food.requires improvement."
Pros: "On time"
Pros: "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
Pros: "There was more leg room and the food was excellent!"
Pros: "Great service attitude. Friendly with smile. Love their service"
Cons: "A short flight with just snacks. Seems downgraded the international flight standard."
Cons: "Our laugage is delay, service is worse than we never see."
Pros: "Midnight flight, so did not request anything. Normal."
Cons: "Was informed flight delay after we've reached airport for check in. Which is 1 1/2 earlier from departure time. Should have inform earlier. New scheduled time 2.05am, but can only board at 2.10am, so flight timing delayed beyond 2.05am."
Cons: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
Pros: "Love the plane, seats"
Cons: "Food has gone down"
Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Pros: "Easy check in, and a pleasant flight! Thank You!!!"
Pros: "Comfortable, accommodating and plenty of seat room for the long distance fight. Would fly Cathay Pacific again."
Pros: "The service"
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Cons: "Good everything"
Pros: "Very great!"
Cons: "Very great time!"
Pros: "Wide variety of entertainment choices made time go much faster."
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Cons: "It would be better if it was on time"
Cons: "Could have a better"
Cons: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Cons: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Cons: "Frigid cold"
Pros: "Excellent condition of Aircraft"
Pros: "Everything is good & went fine!"
Pros: "same as above"
Cons: "same as above"
Pros: "It was very organized ."
Cons: "Nothing ."
Pros: "Your system Kayak in general"
Cons: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Pros: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Pros: "Fly China airlines you won't be sorry"
Cons: "They damaged my luggage"
Cons: "Older entertainment system and still decent"
Cons: "I dont eat pork and both meals have pork in it."
Cons: "Curry chicken noodles"
Cons: "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
Pros: "Professional staff"
Pros: "Very accommodating."
Pros: "Love of the leg space on the 777."
Cons: "Just the trip length, hehe."
Pros: "Very disappointing because we didn't get our luggage up to now"
Pros: "Good connection time"
Pros: "Airport lounge"
Pros: "Friendly staff; good entertainment options"
Cons: "Delayed by several hours; infrequent water distribution"
Pros: "No problem getting wheelchairs in LAX."
Cons: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Pros: "Very good."
Cons: "missing baggage"
Cons: "Cramped seating"
Cons: "Boarding was delayed"
Cons: "Chose western style dish, not very good."
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Pros: "Friendly staff. Food was good."
Pros: "See Above"
Cons: "See Above"
Pros: "That's all I got"
Pros: "Lovely staff!"
Cons: "Was freezing at times, AC was too high, but otherwise great!"
Cons: "Delayed boarding and take off."
Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"
Pros: "Nice cree"
Cons: "All perfect"
Pros: "Time management"
Cons: "More information about the terminals"
Cons: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
Pros: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
Cons: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Cons: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
Cons: "The business seat was very uncomfortable"
Cons: "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
Pros: "Yes crew and plane were ok."
Pros: "The flight crew was very good."
Cons: "We waited a long time to take off once we boarded on account of the plane not done being loaded."
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Pros: "Nearly empty flight and was able to move to different seat for added comfort"
Cons: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Cons: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Cons: "Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant."
Pros: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Cons: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
Pros: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Pros: "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
Pros: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Cons: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "Im tall so as usual the leg room was difficult but that is every flight im on"
Cons: "My checkin luggage with my powerbank and my nintendo switch left controller was confiscated. I only find out when I arrived home and I was very disappointed."
Pros: "Great on-board service. Also, the food was very good for such a short flight."
Cons: "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
Pros: "It was like most other flights ie it was fine. Above average overall."
Cons: "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."
Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"
Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Pros: "The only thing I like is the straight flight of otherwise food was ok"
Pros: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
Cons: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
Pros: "Nonstop route, and entertainment."
Pros: "on time."
Cons: "seat spacing/legroom too small. food sucks."
Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Cons: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Cons: "Lousy plane business class. Seats recline 20 degrees For entertainment. One has to download app Before flight"
Cons: "First of all, both on my departure and return flight, despite having boarded 30 minutes ahead of schedule, we remained on the floor for an additional hour (both for taking and after landing). Next, the flight attendants did a poor job of ensuring that everyone did not get up when we landed and the seatbelt sign was on, and this led to herds of people running through the aisles and rushing to get off past those that were patiently waiting. The leg room is very limited, unless it is an empty flight. The red wine was perhaps the worst I have ever had. AND the wifi that was available for purchase was 40 USD for only 150 mb of data which is absolutely ridiculous."
Pros: "Getting off the flight."
Cons: "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."
Pros: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
Cons: "Unexpected pit stop added stress to our trip."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Pros: "Wide seats."
Cons: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
Pros: "I travel all the world many countries all the time and this landing in guam was on the top ten maybe number 2 of all times congrats pilots very good so good happy"
Cons: "the window was dirty [ someone wiped nose on it maybe] please chek the clean crews for the windows ."
Pros: "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
Cons: "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."
Pros: "Frienly service"
Cons: "Small seatsi big man"
Pros: "the flight attendant service, politeness and attentiveness."
Cons: "PAL - Philippine (airlines) ALWAYS Late!!! all of my flights from HNL to MNL to MNL to SINGapore to MNL and back to HNL were delayed!"
Cons: "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."
Airlines flying from Taiwan Taoyuan Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan Taoyuan Airport
Masks required on board, masks provided on flights from Taiwan Taoyuan Airport
Social distancing seating
Middle seats unavailable to book on flights from Taiwan Taoyuan Airport
Testing for antibodies, testing for symptoms for flights from Taiwan Taoyuan Airport
Waiving of change fees. Search flexible flights from Taiwan Taoyuan Airport