|Avg. flight duration||1h 41m|
|Flights arrive in||New York LaGuardia|
|Flights depart from||Toronto|
|Airlines||WestJet, Air Canada|
Pros: My first experience with West jet very enjoyable i would recommend!
Pros: Took off on time and it was a smooth flight.
Cons: The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment.
Pros: There was adequate leg room on the plane.
Cons: I couldn’t print my boarding pass ahead of time as the West Jet Website was down.
Pros: There was some csr that assisted us however.
Cons: Most csr didn’t care our flight was cancelled. The communication internally was slow. Found out from my app. When asking info at counter they were rude and came off as they didn’t car
Cons: The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays
Cons: One hour late taking off
Pros: The staff and efficiency
Cons: Small plane
Cons: given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!
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