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Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "Short flight, but they fed us great food, great service, even good wine."

Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"

Pros: "Everything was fine, a bit late taking off but the time was made up"

Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."

Pros: "Crew were good. Better service than in business class"

Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."

Cons: "Entertainment system was playing up and crew had to reboot it several times"

Cons: "Nothing"

Pros: "It's a pleasant experience"

Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."

Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"

Cons: "Less gate changes"

Pros: "New plane"
Cons: "Everything else"

Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."

Pros: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Cons: "Food was good but not great"

Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"

Cons: "Food was awful."

Pros: "Could not fault"

Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."

Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"

Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."

Pros: "Crew were great"
Cons: "Lost bags"

Pros: "Flight was late 30 mins"

Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"

Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."

Cons: "Plane was approx 1 hour late"

Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."

Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"

Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"

Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."

Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."

Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"

Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."

Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"

Cons: "Crew service was disgraceful"

Pros: "Individual usb charge port and meal"

Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Pros: "Everything."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Cons: "I was right by the toilets"

Pros: "Landing with strong winds went well."
Cons: "No seat pillows"

Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"

Cons: "All round excellent"

Pros: "Everything."
Cons: "can not think of any."

Pros: "On time , efficient service"
Cons: "Crowded"

Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"

Pros: "The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific."
Cons: "Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks..."

Cons: "It's a short 50 min flight, can't ask for anything more."

Cons: "Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment."

Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"

Pros: "The plane had few people so it was quiet."
Cons: "Meal was very average, captain speakers were very low and we couldn’t hear. The landing was rushed and rough even though it was good weather and plenty of space to slow down aircraft. No entertainment or offer to purchase/rent. The flight was delayed and we arrived one hour later."

Pros: "Great luggage allowance and best prices."
Cons: "Not Applicable"

Pros: "Free wifi"
Cons: "Not much"

Pros: "fast boarding"
Cons: "better movies"

Cons: "Could not add baggage online"

Pros: "Fast boarding and disembarkation. Good lounge in melbourne."
Cons: "Slightly condescending cabin crew member."

Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."

Pros: "Seats were big enough and the entertainment was good"
Cons: "We had to wait an extra hour (after already waiting 6 hours because our original connecting flight couldn’t wait 5 minutes) because 2 people couldn’t sit in their assigned seats. They then got kicked off the plane which Is fine, but why should we have to wait while their bags are found. They broke the rules, they should have to pick their bag up when they get to Perth. Not inconvenience thousands of people!"

Cons: "My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again."

Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."

Pros: "6 years. I am old and have been cared for very well."

Cons: "That the flight didn't wait 15 minutes for me to get on it."

Pros: "The service from the crew was great."
Cons: "I’m vegetarian, the Meals offered were really bad and i was disappointed that I wasn’t offered some of the more appealing vegetarian options that were available for the rest of the passengers"

Pros: "We arrived in Adelaide"
Cons: "Having to wait in a massive line for an hour to check in our bags after landing in Melbourne from a Virgin Australia international flight - there should be a special counter for guests who are transferring."

Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"

Pros: "Great service and staff."
Cons: "The non existent baggage drop at Tullamarine. The in flight snacks needs improving."

Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."

Pros: "Sufficient."

Pros: "The staff were lovely."
Cons: "The flight was delayed by two hours, the earphone jack only worked through one side."

Pros: "Everything was great. On time and very nice service Thanks"

Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."

Pros: "Food"
Cons: "Half hour delay"

Pros: "A cold drink just when I needed it. Thank you"

Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."

Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Cons: "Nothing"

Pros: "Great service"
Cons: "legroom too small and food was minor snack."

Pros: "Breakfast mushrooms were good."
Cons: "No butter for breakfast roll."

Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."

Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."

Cons: "Delayed."

Cons: "my seat got changed"

Pros: "entertainment is good"
Cons: "surely the food can be better than half a muesli bar"

Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"

Pros: "Friendly staff, ease of getting on and off the plane."
Cons: "Small nibbles...."

Pros: "everything was great, more movie options would be better"

Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"

Cons: "Luggage of 23kg per piece and not able to share across allocated family total"

Pros: "Like the corporate image & modern design of different facilities etc. The check-in was nice & smooth."
Cons: "No greeting or smile from crew staff (I think it's important as it shows welcoming)."

Cons: "Waiting time on transfer Staff attitude"

Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."

Cons: "Flight was very bumpy, and the air inside the plane was stuffy. I felt nauseated all the way through from take off to landing"

Cons: "I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund."

Pros: "The free snack us an unhealthy chocolate..ok for spinning freeinflight ad but insulting to the intelligence of customers"

Pros: "Reached Sydney, eventually"
Cons: "Hour late. Crowded plane, cramped. No service. Poor communication about delays."

Pros: "Efficiency at the check-in and the excellent service by the crew on board."

Cons: "The line for the Bag drop was much longer than anticipated (usually fly with Qantas which is v. quick & automated), meaning I nearly missed the flight."

Pros: "Crew were awesome."
Cons: "Free coffee as opposed to paying $4 for an ordinary coffee"

Pros: "The seating was comfortable"

Pros: "Comfy"
Cons: "Need free movies"

Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"

Cons: "Over all it's ok good"

Cons: "Flight delayed by almost an hour."

Pros: "Crew was nice. Plane was clean."

Pros: "Staff were nice."
Cons: "The check in at Melbourne. It is not straight forward and took more time than using a check n counter. Was not on time and I had to pick up someone when i got ome."

Cons: "No in-flight entertainment, no even access to an App via your own Ipad"

Pros: "Quick check-in"
Cons: "The whole terminal is budget. Hardly any seating once you go through to the gates and its a 7-minute walk back to the food court. Nowhere to charge phones. Nothing complimentary on the flight so if Virgin or Qantas are around $20-30 more, do it!"

Pros: "Perfect landing!"
Cons: "Nothing."

Pros: "not many sitting accommadtion chairs were at gate 47 Melb Airport no reading papers were available"
Cons: "not many seats at gate 47"

Pros: "The staff"
Cons: "The landing was super rocky"

Cons: "Rude service"

Pros: "Great staff"
Cons: "Delayed departure"

Pros: "The cabin staff were friendly"
Cons: "Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour."

Pros: "Smooth flying and arrived 30 minutes early."

Cons: "Jetstar's smooth checking in process, customer service, timeliness."

Pros: "Staff very professional, food is decent"
Cons: "Entertainment"

Pros: "Very bad entertainment food not that good. Check in at Melbourne airport very mess"
Cons: "Everything. Food not good. Entertainment very bad check in at Melbourne airport very bad. The seat of the business class are not comfortable very small not worth the price we pay"

Pros: "Safe."
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."

Cons: "I find the whole paying for all the extras a pain and probably won't do it again. Otherwise okay."

Pros: "Everything"
Cons: "Lack of legroom."

Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"

Cons: "Legroom was really tight"

Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"

Pros: "Good value"
Cons: "Configuration 2 3 2 and seat pitch and reclining"

Pros: "Nothing"
Cons: "Boarding on tarmac in the rain, no cover over walkway. Smallest and tightest seating in the airline business."

Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"

Pros: "I wish all airlines were as professional and prompt."

Pros: "Good entertainment, friendly crew"
Cons: "Not great food for money spent on meal-$24 for 2 oz of chicken and minimal sides; also charged double to get visa to get into Australia in the fi"

Pros: "Crew polite and competent."
Cons: "Seating cramped and uncomfortable."

Pros: "Fast check in process, fast boarding"
Cons: "Nothing"

Cons: "plane was half hour late leaving because JetStar does not allow enough time for turn arounds from plane arriving from elsewhere. That said, the pilot did do his best to catch up for lost time once in the air."

Pros: "Crew really weighted in carry on luggages"
Cons: "They let me through although mine combined up to 8 Kg"

Pros: "Essentially nothing"
Cons: "Inattentive, rude service. TV which I paid extra for didn't work. Rowdy passengers. Call button response >10 minutes"

Cons: "The Australian Jetstar staff at the airport was rude and unhelpful."

Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."

Pros: "Very easy check in process. Helpful staff to help with bag check."

Cons: "Seats were not the most comfortable. Entertain system could have had more stuff. Food just mediocre."

Pros: "the seats, even in economy plus, do not go back!"

Pros: "On time and efficient"
Cons: "Fees for checked bags"

Pros: "Great people , completely happy with my trip ' ! Thanks jets star"

Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."

Cons: "purchased movies but the audio-visual didnt work. I should expect refund."

Pros: "Very friendly service. Departed on time"
Cons: "Long, long walk to get to departure gate. No air-bridges."

Pros: "The staff were very good."
Cons: "I booked a seat and did not get the seat l had booked."

Pros: "simple - get from A to B straight"
Cons: "Not clean"

Pros: "Service pleasant"
Cons: "No entertainment and not even simple beverages"

Cons: "I don't happy to change our flight. We have to arranged all the schedule,if jet star don't fly at that time please do not sell the tickets.(we book the flight at 21:10 changed to 18:15)"