They destroyed my Michael Kors Carryon luggage, they didn’t announce that only check in the carry on and when we get inside a couple of room to put the carry on bag. I was disappointed and sad because of the damaged of my luggage. They should replace it or fixed it.
Pros: "The crew was very attentive and our seats in Prestige class were very comfortable."
Cons: "The entertainment options were meager at best."
Pros: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Pros: "The 2nd flight plane was alright"
Cons: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Nothing"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Pros: "The staff was great"
Cons: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
The food provided was not as good in the previous trips!
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Pros: "The crew members were great and managed everything effortlessly. The pilot was also very friendly."
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "ICE program and WiFi made the trip comfortable."
Cons: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.
Qatar screwed up by delaying our onward journey for refueling, which resulted in missing our connecting flight to India. the airport qater staff at Doha, herded us like cattle in a very incohesive and uncoordinated way. We were then given 2 options: either catch our original flight the Next day ( After 24.hrs) or catch 2 flights instead , to goto our destination in India. All this, for paying a premium for Qatar.
Pros: "Nothing"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "Having social distance space to take a nap"
Cons: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Pros: "Entertainment option"
Cons: "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Pros: "Comfortable enough on board. Good service."
Cons: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Pros: "crew was courteous and highly helpful. food was good, served hot."
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Cons: "Nothing"
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."