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I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.

I was unable to board the flight because I was unable to acquire a visa , Brexit changed my ability to get an ETA, I’m a Trinidad citizen and it takes weeks to get a visa

Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices

Plane was extremely delayed, but not all of it was BA fault (some was). Worst part was lack of room - this had as much space as an Allegiant flight. I thought transatlantic usually gave you an extra inch or two, but not this one. Entertainment system sporadically worked and didn’t have great options. Overhead bins are old and tiny, not as good as aunties new planes.

The update about flights and the terminal changes information was great.

Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!

Crew service was poor and very little difference between premium economy and economy. Disappointed.

First of all, our gate, and perhaps all of British Airways' gates for Nice-Heathrow flights, led to a series of buses that took a long time to board, were crowded, and offered virtually no seating. The long line of passengers moved slowly. The food in business class was awful. There was an air traffic controller problem that caused our flight to be significantly delayed, and many of the passengers had connecting flights at Heathrow. While the crew acknowledged our concern and promised to give us specifics about where to go when we landed, in fact, no announcements were made, so passengers in that situation were anxious about how to quickly find their connecting flights. Not a great look for BA.

Adequate to good experience. Comfort was mediocre but everything else was good..

The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.