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Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing

I had a mixed experience on this flight. The plane itself was comfortable, the flight was smooth, and the entertainment selection was excellent with plenty of movie options. However, the service fell short. I had an entire row to myself and fell asleep with a blanket over me. A flight attendant, Karleigh, woke me up to see if I had my seatbelt on, which felt unnecessary given the situation. Meanwhile, trash sat uncollected on the tray at the end of the row and was never picked up. During the second meal service, no one woke me up, and when I used the call button multiple times, there was no response. I eventually had to walk to the back to ask for assistance. There was also a long stretch without snacks, and when I requested something savory, I was dropped off sweet options, which wasn’t ideal. Overall, while the flight itself was comfortable, the lack of attentiveness and responsiveness from the crew made the experience disappointing.

Worst airline in the world. They downgraded me from business class to economy with no compensation.

Nice aircraft. Good crew. Delayed departure from Houston, but arrived on time in London. Main thing I don’t like about flying BA is having to transit through security in London Heathrow. A major pain!

Mumbai airport is a nightmare! Especially going from domestic to international terminal (2). I almost missed my flight. Then i could not check in because I purchased on kayak to British airways and my first flight was an indigo (non partner). So they called me when I was at the security outside the terminal and told me I had a middle seat, not what I paid for! After talking to the desk agent, they could not help but it finally worked out. A bit stressful for no reason. Probably never buy from kayak again this type pf complicated tickets (multi cities).

It is an airline that has the service that used to be in the old times as a standard and now is rare. Very good.

I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.

The update about flights and the terminal changes information was great.

The check-in baggage belt was broken (which is understandable) but what was surprising is they would check you in, give a baggage tag and then you have to drag the baggage to a different counter at the end of airport. No vegetarian option in in-flight meal. British Airways remains the worst big name airlines and always my last option while booking.

Seat pitch is not enough to eat comfortably. When seat in front is reclined, your screen comes closer to your face. Ryanair seats are actually more comfortable.