I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
toilets could be cleaned more frequently, everything else was pretty good.
The crew was very courteous and professional. the flight is relatively clean and comfortable.
Best service airline. The cabin crew is attentive and friendly. Inflight entertainment system is good
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.
Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
Headwind delayed our flight which wasn’t the airlines fault
The food wasn’t good at all. I skipped meals .
The crew were wonderful - if only the customers were as well behaved as the attendants!! Ha ha! If you could just talk to God and ask for less turbulence next time.... Juuuuust kidding....
Flight was canceled. I was not alerted. It was only kayak that alerted me
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
No internet on flight, which makes log travels really hard.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
A few more inches of legroom is all i ask
Great as usual, some delays but well communicated and made up for in the air
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
Very old aircraft. Business class seats don’t work right. No way to get out my tray table. Crew didn’t seem surprised about the aircraft and didn’t have any real answers. Old 777 seems to not have been updated ever.
They rescheduled flight..no customer care to even reach or accommodate
Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.
Old and filthy aircraft Boarding was free for all with no zones
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.
Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
