Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Pros: "Amazing as always"
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "Just ok"
Cons: "The crew and the service"
Pros: "Food, service"
Cons: "The space"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Pros: "Couldn't find a problem"
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "Excellent flight service no"
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Cons: "Too much stop over"
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Pros: "Amazing service!"
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "I liked there was an opportunity to bid on an upgrade"
Cons: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "The service and fast flight"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Great service and very friendly staff."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Pros: "Crew is remarkable"
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Efficient like all the other flights with them. An outstanding budget airline!
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "Delayed, lack of information, uncomfortable seats"
Pros: "Thai airways is always good, they are always one of our carriers of choice"
Cons: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Pros: "We landed safely. Ultimately, that’s all that matters."
Cons: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
Pros: "The crew was super nice and informative."
Cons: "The food was just ok, but not really expecting a 5 star cuisine."
Pros: "The overall experience was good and relaxing."
Cons: "The toilet area could be better occupied to help skin dryness control."
Pros: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Cons: "Economy seats aren't so great on any carrier."
Pros: "Good food. Thoughtful crew"
Cons: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Cons: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
Pros: "Probably the best and cleanest Thai airline company. Friendly and professional"
Cons: "Food was so so but not a big deal."
Cons: "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
Pros: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Cons: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Cons: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
Pros: "Everything was excellent."
Cons: "No problems!!!"
Pros: "The in-flight service is better than others."
Cons: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
Cons: "Bus gate on arrival"
Cons: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Pros: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Cons: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Pros: "On time and service"
Cons: "Not much variety for music options in entertainment"
Pros: "Flight attendants very friendly and attentiveNothing"
Pros: "Very efficient and attentive service . On time departure and arrival."
Cons: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Pros: "Good food, friendly crew"
Cons: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Pros: "Everything was ok"
Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"
Pros: "Punctual and efficient flight"
Cons: "Food was poor and staff were not at all friendly"
Pros: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Cons: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Cons: "Late ,always late leaving and Landing"
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Pros: "Food was good"
Cons: "Crew were not patient or too helpful."
Pros: "Plane arrived on time and service was good!"
Pros: "The included extras and polite staff."
Cons: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
Pros: "Nice Big plane"
Cons: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Pros: "comfortable seats and good leg room"
Cons: "running out of food selection. Only lamb and fish available. Tried lamb but awful taste, so nothing eaten."
Pros: "Al ways friendly and helpful"
Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"
Pros: "Nice comfortable plane, an A333, handled turbulence like butter"
Cons: "Twice as expensive as the competitors, but a much nicer flight"
Pros: "great food, entertainment & service"
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Pros: "Quality of interior"
Pros: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Cons: "Entertainment system not working for our row of seats"
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "Crew were great"
Cons: "Lost bags"
Pros: "Flight was late 30 mins"
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Plane was approx 1 hour late"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Pros: "New business layout is more comfortable comfortable and private."
Cons: "Dash 8 looked tried. Seats need an update"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Cons: "Crew service was disgraceful"
Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"
Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Case was off quickly"
Cons: "No choice in seating"
Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "A cut above all others"
Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Pros: "Landing with strong winds went well."
Cons: "No seat pillows"
Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "On time , efficient service"
Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Crew were amazing!"
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Cons: "Customer service"
Pros: "On time"
Cons: "Free bags under Corbin"
Pros: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Pros: "Everything! I never knew that Finnair was such a great airline."
Cons: "Honestly, nothing could have been better."
Pros: "it was on time"
Cons: "it was a poor food choice again."
Pros: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Cons: "Missing luggage. WiFi spotty."
Pros: "Friendly crew. Food was nice."
Pros: "Crew were friendly and pilot did a great job"
Cons: "No food and very limited beverage service. No entertainment,"
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Cons: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Pros: "We where really late and they where very helpfull."
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Cons: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Cons: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Pros: "many choices of films to watch was great too! Like that you served Finnish food!"
Cons: "It is too hard to carry stuff on the stairs at the airports"
Pros: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Cons: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Pros: "Blueberry juice. Ok flight."
Cons: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
Pros: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Pros: "Seats were larger than expected - more comfortablethan most airlines."
Cons: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Cons: "Not enough leg room."
Pros: "Not much."
Cons: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Pros: "Spacious, on time and smooth"
Cons: "There were no vegetarian options and I was unsure where to select a meal preference. This means that I did not eat anything for the duration of the flight....."
Pros: "Food was good for airplane food."
Cons: "Plane only had screens for the movie in the center aisle and only every five rows or so."
Cons: "Small plane incredibly cramped for8 hour flight"
Pros: "The onground staff at CDG was nice. The bus ride to the planes was not."
Cons: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Pros: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Cons: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Pros: "comfortable seats, meal was better than expected, in flight entertainment was good"
Cons: "it's absurd to have to pay like $70 more for window seats"
Cons: "Terribly uncomfortable seats, very dated entertainment options, bland food."
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Pros: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Cons: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Cons: "A lot of turbulence in the middle of the flight"
Cons: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Pros: "the flight was very comfortable"
Pros: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Cons: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Pros: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Cons: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
Cons: "Was not able to check in online on either leg."
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Pros: "On time arrival."
Cons: "Nothing really. Short flight so no entertainment."
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."
Pros: "Check in was good"
Cons: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Pros: "Food and crew"
Cons: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."
Pros: "The crew was great."
Cons: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Pros: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Cons: "Very little. Just a great flight ."
Cons: "More chairs at boarding gate in Bangkok, please"
Cons: "No beer or wine served on this international flight."
Pros: "Only 15 minutes late, could have been worse"
Cons: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Pros: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Cons: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
Pros: "The seat was comfortable and the food was good"
Cons: "My flight was delayed but general was good I enjoyed the flight."
Pros: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."
Pros: "The crew were great."
Cons: "Not much entertainment available."
Pros: "Everything, from the check in process, to the flight itself."
Cons: "Nothing to eat, except a cup of juice or water."
Pros: "Business Class flight was a smooth ride from Vietnam to Thailand."
Pros: "Attentive crew. Good communication. On time."
Pros: "Standard process"
Cons: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Pros: "Very quick procedures! Check in, boarding, disembarking"
Cons: "Seats are not comfortable"
Cons: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"
Cons: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Pros: "Comfortable, good food, good drinks , on time"
Cons: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Pros: "All good"
Pros: "Great service and very caring"
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Pros: "Loved the pod seating in business class. Very confirtable"
Pros: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Pros: "The schedule on time"
Pros: "Every thing"
Cons: "Nil by"
Pros: "The whole flight"
Cons: "Nil by"
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Pros: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Pros: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Cons: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Pros: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Cons: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Pros: "service was great"
Cons: "Plane is a bit old"
Cons: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Pros: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Cons: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Cons: "staff on ground and in flight was unfriendly"
Pros: "On time. No problems."
Pros: "Ground and air staff were pleasant and helpful"
Pros: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Cons: "The seats and the food."
Cons: "No entertainment"
Pros: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Cons: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Pros: "New airplane 787 Dreamliner"
Cons: "Dirty carpet, limited film and entertainment"
Cons: "Got stuck on the runway for a while"