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I lost my lock from my luggage, I don’t know someone took something from my bag.

One of the female staff from the cabin crew, forgot to ask us about what we want to drink and focused more on other specific people rather than treating everyone politely. I asked her about the drinks to which she said oh I forgot.

They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?

Wifi was not operational for the whole trip. Other than this, flight was well received .

Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬

Everything I was good except food quality is very poor

I would never have been able to make the transfer in time without asking for a wheelchair

Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.

Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat

Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!