Flights to Sao Paulo Congonhas

Pros: Airport (AEP) was nice, plane and crew were good.

Cons: The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault.

Pros: The flight was very comfortable

Cons: The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty

Cons: The time it took to open the door upon arrival

Cons: They lost one of my bags. Amateur and inefficient company. Avoid at all cost.

Cons: Full hour to drop our bags at ticketing. Otherwise great.

Pros: smooth flight

Cons: Unorganized

Cons: English speaking staff.

Pros: Yes the crew was great and my veggie meal was great as well

Cons: The flight was delayed, I guess was not the airline fault

Pros: The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice.

Cons: It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere.

Pros: On time, friendly staff

Cons: Bigger seats, better coffee

Pros: I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?

Cons: The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!

Pros: Nothing

Cons: Not to overbook the flight

Pros: Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals

Cons: With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!

Cons: Food quality can be improved a little