Flights to Sao Paulo

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Cons: Great flight. Would have been nice to have on board wifi.

Cons: Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Pros: Good entertainment. Flight tracker kept breaking.

Cons: They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again.

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Pros: Free WiFi - was great and fast

Pros: The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed.

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Pros: Crew were good. Better service than in business class

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: Crew and staff were very nice. I got lucky and got the whole row to myself.

Cons: More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Good entertainment. Flight tracker kept breaking.

Cons: They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again.

Cons: They lost are baggage

Cons: Nothing

Cons: Improve cabin comfortable

Pros: Upgraded to first class!

Cons: Nothing

Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.

Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.

Pros: Crew was amazing

Cons: Food please

Pros: The fly time

Cons: The check in process, too slow ,we waist almost 2hrs in the process

Pros: Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth

Cons: Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates.

Pros: The crew was amazing

Cons: Seats were awful.

Pros: Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well.

Cons: How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction.

Pros: Nothing

Cons: That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Very friendly ground service staff member, lovely to be transferred to an earlier flight and my seating request was granted, flight service was also excellent.

Cons: Food in business class and more choice of movies

Cons: Great flight. Would have been nice to have on board wifi.

Cons: I got a middle seat. Any other seat would’ve been better.

Pros: Good crew. Pretty new and clean airplane.

Cons: I would like to know and would have booked A little more than 2 hours time in transiting at the airport; since we had to wait and retreive our luggage, re-check in, get boarding pass, and go through security checkpoint again.

Pros: Flight on time, nice people

Cons: Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one

Pros: No waiting

Cons: Food