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United cancelled the flight after a 2 hour delay. The only choice was a 24 hour delay which was then 3 hours delayed.

My flight was delayed and I was so worried I miss my connecting flights. Thank goodness for an amazing staff . Flight attendant was so helpful and very nice Calm me down and everything work out good I the end

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Crew seemed annoyed by the fact we were there. Very unpleasant

They have trouble to keep their flights in schedule. Seems not having enough staff to provide appropriate customer service. Lacking real agents on site to help customers. Have to use QR code/web site/call to be able to talk to real person can help you - and you may have to punch though series of options first, then hold until someone assist you. Similar for baggage claim, no real agent onsite helping if you missing luggage, not like other airline next to UA desk having staff there even after midnight to assist customers.

United is my favorite and I always try to fly United. I feel like this crew didn’t mesh well together.

Flight was late due to mechanical, had to spend night in hotel. Experience disembarking plane was poor, United did little for passengers except what they were required to do by law.

It was okay, no wifi or entertainment real disappointment. Staff onboard not very friendly.

The plane was dirty and the in seat air wasn't blowing as planes usually do.

the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.