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Great service; lots of water offered, frequent trash cleanup; tasty food

Crew seemed annoyed by the fact we were there. Very unpleasant

As a group, we pretty much had the plane to ourselves which was a very nice surprise! The staff was professional, personable and efficient! The seating was roomy and comfortable!

Everything was great except for one thing. I was sitting in seat 1L with plenty of windows. Because we couldn’t sit next to each other, my husband was in 2L with only one window that he had to almost turnhis neck around to look out. Therefore, the window position with 1/2 of the “window” seats in business class is not optimal

The Wi-Fi was unavailable on this flight for some reason.

Fine. Though no food or entertainment so the survey needs to be updated with those options.

This was a flight operated by Lufthansa. See me prior comments, which were meant for this experience. The CSA, Ashley, should be reprimanded if not fired for incompetence, being rude, and very, very slow. She was whispering to other CSAs, blaming my flight change on others, unable to give me a seat assignment, telling me could not help without offering any advice (I travel 200,000 miles a year and am a consultant to the airlines, so I know how this gets done PRETTY DAMN WELL). Then, she gave me literally the worst seat on the airline (yes, there were other seats open) - the one right next to the bathroom that was so bad the other PAX next to me left to move to another seat. My seat kept getting rammed (3x) by the crew with their carts (no turbulence to speak of), other passengers grabbing the seat to get in or out of the bathroom, and listening to the bathroom flush all night.

The plane was dirty and the in seat air wasn't blowing as planes usually do.

Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier

Nice flight, nice crew but no cookie or napkin with my seltzer.