Daily cleaning, installation of cabin HEPA filters on flights from Beijing
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 20h 15m
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Scores according to KAYAK customer reviews
Pros: "The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional."
Cons: "The food was not great."
Pros: "The crew is better than many, but not as “all smiles” as I remembered"
Cons: "More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Pros: "Cabin crew very nice."
Cons: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Cons: "The food"
Pros: "The crew was great"
Pros: "Special meal options. Services from Cabin attendants were also nice."
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "The food was good and wine. Also, the EVA Air counter agents in Manila were very helpful and friendly."
Cons: "Flight being delayed."
Pros: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Pros: "Best airlines"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "The movie selection and offering of water and tea was great."
Cons: "The food quality wasnt the best."
Pros: "I liked their services the most. All staff and crew were very courteous."
Pros: "Attendants really look after you. They work hard and walk fast to keep everybody happy."
Cons: "Food was not really appetizing."
Pros: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Cons: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Pros: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Pros: "Overall good"
Cons: "Seat seems a little small for big guy"
Pros: "The food was delicious and a majority of the staff members were nice and help full"
Cons: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Cons: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Staff incredibly friendly. The movie selection was pretty good! Seat comfort was good for a long (14-hour flight)."
Cons: "More water, please! These long flights severely dehydrate passengers, if you could fill the water cups up more or bring them around with more frequency it would help with comfort."
Pros: "food is good"
Cons: "night hour flight"
Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
Cons: "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Pros: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Cons: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Pros: "The crew was very kind and attentive."
Pros: "Everything Hello Kitty."
Cons: "Ugly uniform."
Pros: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Cons: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Pros: "Good.service n clean. staffs are helpful.Will recommend to friends"
Cons: "On my flight they are few crying babies could' not relax.Babies take turn to cry."
Cons: "Cold personality of flight attendants"
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Pros: "The service is good!!!"
Pros: "Great employees and great airline."
Cons: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Pros: "The fact the staff try so hard to comfort passengers"
Cons: "Cant fond any wrong doing"
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Cons: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."
Cons: "40 minutes late on boarding time"
Pros: "See above comment please"
Cons: "See above comment please"
Pros: "Overall great service by the airline. No complaints to speak of for this leg or any of the 4 flights in total to which I utilized this airline."
Cons: "3 hour delay (approximate)! from scheduled departure out of Beijing (Peking Airport). Was no fault of the airline but rather the airport itself as I saw other airlines stacked up upon arrival and waiting for their gate assignment. Also other departures finally recieving a pushback from the gate after significant delays. EVA captain was good about keeping the passengers informed about delay and anticipated times for actual departure when the tower would inform him."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Cons: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."
Pros: "Everything. They fed us and it was just a short flight."
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Pros: "In flight food was delicious and crew was very friendly"
Cons: "Equipment not ready. Flight delayed with little explanation."
Pros: "Friendly service, good food, nice aircraft."
Cons: "Air traffic controller delayed flight for 30 min."
Pros: "Very comfortable flight"
Cons: "The food was awful."
Pros: "seat, food"
Pros: "The crew named Lucy was extraordinary,, the best I've experienced."
Cons: "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
Pros: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Cons: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Cons: "Provide cover for eyes so that we can sleep better"
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Pros: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
Cons: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Pros: "Got an exit row seat. Lots of leg room."
Cons: "No complaints."
Pros: "Service & price"
Cons: "Not much legroom for economy customers, limited entertainment & food selections"
Pros: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Cons: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
Pros: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Cons: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Cons: "I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils."
Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
Cons: "Almost 3 hours LATE ,"
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pros: "Love the airline and how they treat their guests"
Cons: "They movies on demand kept skipping in voice....but love the selection of movies"
Pros: "crew members are so friendly, excellent services"
Pros: "The food they served was very good."
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "It’s takes s long time checking in due to long lines."
Cons: "Sits are too small and wish better choices for the food they serve."
Pros: "I liked the movies, and the leg room in the economy section."
Cons: "I don't like yogurt."
Pros: "I didn't feel crammed."
Cons: "Food was not great. No diet soft drinks."
Cons: "No entertainment during the flight."
Pros: "Everything went fine"
Cons: "None. Business is good!"
Pros: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Cons: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Pros: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Cons: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Pros: "Not much to like"
Cons: "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
Pros: "Crew very helpful and provide good service"
Pros: "Restrooms were clean. Had 2 empty seats beside me - excellent"
Cons: "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
Pros: "Great service. Terrific crew. They went out of their way to make sure that I was comfortable for a 14 hour flight."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Decent sized seats with legroom"
Cons: "No individual entertainment displays"
Pros: "Friendly staffs, decent leg room, boarding process was smooth"
Cons: "A little limited on movie selections & food was ok"
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "Nice crew, decent food"
Cons: "Very narrow seats, sitting between two mothers with crying infants"
Pros: "Service of the staff. Not as attentive as I would have liked, but definitely wasn't horrible."
Cons: "Selection of entertainment was poor, comfort was horrible (may be my own fault as i'm tall, but i don't recall getting an option to pick a seat prior), and boarding could have been better."
Pros: "The aircraft is very poor the seat is very bad condition you feel like you sitting on steel sheet for the link of the flight which is 13 deceit is very nerrow very bad condition , when I ask the host he said the aircraft is going to be retired next week so that's a very bad luck for us to fly 13 hour in this condition food is very bad I was disappointed out of the whole trip"
Pros: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Pros: "I wish I could say something, but I cant."
Cons: "Flight was initally delayed 1 1/2 hours to depart at 1:00am it happens. Upon boarding, I noticed the planes legroom was close to none. Within 10 minutes of being on the plane the power shut off, lights out, air flow cut off. Lights turn back on although air doesn't and the captain re assures 10-15 minutes. 2 1/2 hours yes 2 1/2 hours later he says 10-15 minutes again and says the same skit explaining they fixed the problem. Plane turned off again. At this time it was close to 5am and I chose to take my carry on and head towards the front of the plane. The captain has no answers for the alarmed passengers, in which all they could say is if we step off tge plane we choose to leave the flight. Almost in the tone of a threat. We were all fewring our safety for the 9 hour trek over the pacifac ocean. After going back and forth for about 45 mins they finally said if you dont feel comfortable follow me and we will try and locate later flights for you all. 60 of us left the plane and ultimately got flights 12-24 hours later. Horrible experience, horrible communication, no appologies, and on top of that they did not send my bag with the correcr plane, in which I had recieved it 4 days later. My replacement flight wqs on EVA air. Much better airline in which I will never travel with China Airlines ever again."
Pros: "Food presentation, and comfort. Wine"
Cons: "Could have used a bit more privacy"
Pros: "Crew friendly"
Cons: "economy seating no leg room"
Pros: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Cons: "Worst Skymiler Partner . Poor customer service and inflight service."
Cons: "Where to begin... Horrible online experience, outdated planes, rude staff, and overall bad experience."
Cons: "Chose western style dish, not very good."
Pros: "everything run very well and hardware was great"
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "Taipei is a nice airport to make connections through, with amenities on par with Seoul. Seemed much cleaner and more relaxed than other airports in the region that I've flown through in the past, such as Guangzhou or Hong Kong."
Cons: "Flight departed 25 minutes late, but Taipei is a nice airport to make connections through. Still had to go through security between arrival/departure gates, but lines were short at our time of night. Crew seemed a bit tired, since this seems to be the last leg of their shift before rotating out in BKK before the plane goes on to Amsterdam."
Pros: "Food & water were passed out on time"
Cons: "Too full, seats were so near each other"
Pros: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Cons: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."
Cons: "The websites should be improved that allow users to login."
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Cons: "Need improvements"
Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Cons: "Crew attitude and snacks"
Cons: "food, comfort"
Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Cons: "The security check points in NAIA"
Pros: "The check in at Bangkok was GREAT!!!"
Cons: "We were served drinks ONLY ONCE during the flight One half cup of juice.... No chicken choice? Fish or pork only? UNSAT!"
Pros: "Crew very helpful and gave extra care."
Cons: "Soup was too salty."
Pros: "The food was good"
Cons: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
Cons: "Food quality needs lot of improvement"
Cons: "The business seat was very uncomfortable"
Pros: "Everything but the inflight entertainment. Nothing impressive."
Pros: "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
Cons: "no delays on schedules."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "Currtious attendants."
Cons: "Dis orderly lines. Too many long lines"
Pros: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Cons: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Cons: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
Pros: "Add veggie food as an option for vegetarians people"
Cons: "To cold and no veggie food"
Cons: "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
Pros: "Meal service very good."
Cons: "Flight was delayed almost 45 minutes."
Pros: "Flew from Manila to Toronto using Philippine Airlines it was a 15 hour flight. Overall went great. You can even have whisky for free."
Cons: "The boarding was delayed and then when we got on the plane, take off was delayed and we just stood on the tarmac for around 30 minutes."
Pros: "Very happy the crew was good all in all a good flight and great value for money."
Pros: "Read above"
Cons: "REad above"
Pros: "The crew are professionals"
Cons: "The plane. Its an old airbus a340. Was expecting the new boeing 777-300er new business class."
Pros: "good crew and entertainment"
Cons: "stinky food, fat girl beside me taking up all the room"
Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"
Pros: "The only thing I like is the straight flight of otherwise food was ok"
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Pros: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Cons: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
Cons: "I missed it because of the first flight delay"
Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"
Pros: "the service and overall quality and comfort of plane"
Cons: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Pros: "Quickest flight available"
Cons: "Philippine Airlines food is bland and very soggy"
Cons: "We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!! No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late. To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying?? Food was aweful Entertainment system was also aweful - my future flights on PAL will be only a last resort"
Pros: "Basic airline services were provided"
Cons: "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
Pros: "Seats were quite good"
Cons: "Appalling service, not once did they attend to requests. No entertainment"
Pros: "The flight staff was more than accommodating to my husband and myself as we both had become very ill . They did everything they could do to make us comfortable. The airline put us up in a hotel for the evening and got us on a flight the next day."
Cons: "First I would like to say I understand things go wrong that are out of the airlines control but being grounded on a run way for ten hours is absolutely ridiculous . We both became very ill about two hours after eating on the flight to the point of needing medical attention. The delay ended up costing us $179 extra dollars for our car parked and it would be more than reasonable and expected for you reimburse us for this cost. We have a receipt for the proof of this cost . You can reach me by email email@example.com Sincerely Michelle bennett"
Pros: "Food was good."
Cons: "No entertainment. Boarding was slow and inefficient. Lack of information on the delay at airport. No notification on change of gate."
Cons: "Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons"
Cons: "got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful."
Cons: "One of my luggage did not make it"
Cons: "Everything is ok"
Pros: "Boarding was not on time and passengers were bused to a remote location for boarding airplane"
Cons: "Provide WIFI and new released movies"
Pros: "On time"
Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
Pros: "Plane didn't crash! :)"
Cons: "My issues were with the other passengers, not with anything the airline could've prevented. It's a budget airline, you get a budget experience, but I didn't have any huge problems with anything."
Cons: "Sat on the runway for over an hour."
Pros: "Boarding was quick."
Cons: "1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built."
Cons: "No aisle seats cos I couldn't check in online."
Pros: "Good connection time. Not too long, not too short. Just fine."
Cons: "See above..."
Cons: "Meals need to be improved"
Cons: "No entertainment"
Cons: "NO SPACE FOR HAND CARRY ON LUGGAGE"
Cons: "Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline."
Pros: "The crew were lovely."
Cons: "Poor entertainment and food (but I think plane food generally isn't great on any airline). Big gaps between beverage service - so bring your own bottle of water unless you want to be that annoying passenger like me who is constantly pressing the button for service to just get water."
Pros: "Comfort and service on the plane. Lounge in Beijing was wonderful."
Cons: "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
Pros: "Comfort of the plane"
Pros: "Empty plane less than 100 passengers"
Pros: "Food was aweful! So bad that I had to get a vegetarian and the vegetarian was taken too literally, one piece of cucumber between two pieces of toast! The crew were not hospitable and nice at all! They would make u uncomfortable if u asked for something! The movies for entertainment, aweful, old and not up to date!"
Pros: "Hostesses are well trained ans hospitable . Landing was very smooth"
Cons: "Taxing upon leaving Beijing took long time ! Delayed the departure !"
Cons: "Same as above. Need wifi. I'll look for a plane with wifi next time"
Pros: "It was cheap and prettt fast"
Pros: "Quick boarding"
Cons: "But slow to take off"
Cons: "There was no entertainment system."
Pros: "Seats are wider. Pilot is very good."
Cons: "No movies. Slow boarding process."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Cons: "Late take off and need vegetarian dishes"
Pros: "Airports r nice"
Cons: "Took 5 flgts in China every one was delayed from one to 5 hrs."
Pros: "Very nice and attentive staff"
Cons: "Delays without any information"
Pros: "I didn't know technology existed to put rows that close together."
Cons: "Delay with fake reasons"
Pros: "Look forward to my return trip"
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Cons: "The lack of follow up and follow through support on lost baggage. 2 lost baggages."
Cons: "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
Cons: "Can't reserve a seat on line even"
Pros: "Just a basic airline, don't expect too much."
Cons: "For US passengers, know that Air China most likely won't have your passport number on file to get your boarding pass. This is also known as the VIP number and they will refuse to issue your boarding pass. Not speaking the language can cause more of a headache trying to negotiate the issue. Note that all they need to do is input the passport number into their system. Experienced Air China boarding agents know this but others do not. I was also unable to use their online check in system and instead had to check in at the airport. Make sure to plan ahead. If you have connecting flights through AIr China note that your luggage will only be transferred if you checked them in from a major city. In my case I checked in from LA and my bags were transferred through Beijing to Hailar, but when I went back I checked them in at Hailar and had to physically check them in again at Beijing on to LA."
Pros: "Very nice staff!!"
Cons: "No seat back entertainment."
Cons: "I didn't get my luggages when I boarding in Xiamen. My luggages were stopped in Beijing. So I have to stay in hotel a night. And the airports make me to back to pickup my luggages at the second day."
Pros: "Same as above"
Cons: "Crews were oddly rude. It felt as if it was normal, not personal"
Cons: "They lost my luggage and did not provide a way for me to be compensated to buy clean clothes while they were locating it. I received my bags two days after I arrived in Shanghai."
Airlines flying from Beijing have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Beijing
Masks required on board, masks provided on flights from Beijing
Social distancing seating
Middle seats unavailable to book on flights from Beijing
Testing for antibodies, testing for symptoms for flights from Beijing
Waiving of change fees. Search flexible flights from Beijing