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Pros: The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language.

Cons: The plane was a bit old and the seats too close together. But it was clean and tidy.

Cons: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Pros: Good cabin staff.

Cons: A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.

Cons: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Cons: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.

Pros: The service was excellent

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: Amazing crew, very nice and helpful.

Pros: Flight, airplane, crews were Better than expected

Pros: Crew

Cons: Entertainment selection could have been better

Cons: Layover was too long. The airline changed the flight schedules

Pros: Nothing

Cons: Worst airline

Pros: The flight attendants were awesome and the food was good.

Cons: All was good

Cons: My bags never arrived and haven't been found to date

Cons: When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

Pros: people very nice

Cons: food can hv been better

Cons: Everything was excellent

Cons: Better food choices for Business Class passengers

Cons: Nil

Pros: The attendents work so fast, it was so amazing and they always have a smile on there face.