Flights to Beijing Capital

Pros: Crew very helpful in helping me make my connection in Guangzhou when our flight was late.

Cons: Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food.

Pros: A380 plane so it was quiet and comfortable

Cons: 1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Pros: Crew was great with service even though they must have been super tired from the flight.

Cons: More leg-room and space to stretch.

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Pros: The kind crew

Cons: Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund

Pros: Good crews!

Cons: I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up.

Cons: Lounge in Lhasa

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: Crew is friendly and helpful.

Cons: Seats are distinctly too small in both directions.

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Pros: Nothing much good to say about this flight

Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...

Pros: Flew from Vancouver to Qingdao and despite my concerns after reading earlier reviews, the flight was great! The seat was comfortable and reclined enough that you could actually sleep. I think I was one of very few non-Chinese passengers on board and there was a bit of a language barrier, but the staff was super friendly and accomodating.

Cons: I ended up with a middle seat, but the seat was comfortable and roomier than normal, so it wasn't so bad.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Pros: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.

Cons: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....

Pros: The food is excellent.

Pros: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,

Cons: The domestic flight food was only bearable.

Pros: Everything

Cons: Nothing

Pros: The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight.

Cons: It wasn’t the airline fault that we were delayed nothing else could have been done

Pros: Cathay pacific is very professional. 100 times better than American Airlines in general

Pros: nothing

Cons: 3 hours delay for a flight of 1 h 45 min

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: I appreciated the price, movie selection, and consider the food adequate

Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Pros: Yes

Cons: It was comfortable flights, reasonable price , very nice crew, they got me all I need.

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Pros: Comfortable, kind staff, and great amenities provided on board.

Pros: Everything

Cons: Nothing

Pros: Seating was Comfortable.

Cons: Cancel the day of the flight. Had to leave the next day.

Pros: Awesome!

Cons: Nothing!

Pros: too early to say

Pros: The crew were pretty quick to help.

Cons: The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time.

Pros: Crew is very patients

Cons: Passenger is noisy & very uncooperative it delayed the flight landing!

Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.

Pros: The staff was very nice and helpful.

Cons: No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

Pros: Crew always polite

Cons: Meals

Pros: As above

Cons: Nothing

Pros: N/a

Cons: N/a

Pros: Quick flight

Cons: Food was terrible

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: Great crew and comfortable sear

Cons: Older plane so entertainment system left a bit to be desired

Cons: The plane's interior needed a makeover, as is old

Cons: Food

Pros: Crew members were great!

Cons: Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

Cons: Food

Pros: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.

Cons: I booked a window seat, got a middle seat.

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: Absolutely nothing

Cons: Flight delayed and then cancelled NO COMMUNICATION WHATSOEVER as to what was going on. We finally got rebooked in another flight on a Chinese airline at 2:30am so we had to stay at jfk for a total of about 24 hours with no compensation for our time and troubles. Horrible. Experience!

Pros: Crew was just good. Nothing over the top.

Cons: Better food.

Cons: Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep

Pros: The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Cons: Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Cons: The small leg space

Pros: Quiet Zone was worth the ¥3500 upgrade!!

Cons: Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019.

Pros: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.

Pros: Nice crew

Cons: My passport number was incorrect leading to an inconvenience at check in

Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!

Pros: crew service was good and friendly

Cons: baggage unloading was very slow.