- Many airports in Australia and New Zealand have no place to sit at the gate - Boarding was a little disorganized but pretty fast - Interesting food served on board. Why a New Zealand airline had 3 choices for lunch and 2 of them are Mexican and the last one was Macaroni and Cheese? - Flight Attendants are nice and helpful. - Neither of the USB charging ports for the two of us are working? Our phone drained of charge after 13+ hour flight so when landing we cannot call anybody for pickup. - Internet service was free, but connection was so bad that nothing seems to get through - Beside Internet, other entertainments were excellent
We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on
Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.
I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Everything was pretty good. I would like to have more drinks (water) during four hours of the flight.
WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
With Aeromexico it ended up good but with Delta it was bad because we did everything through Delta... Showed up at the Delta terminal... It was the wrong place! Nothing ever told us to go to the Aeromexico terminal. It said "in partnership with Aeromexico" but I was never instructed to check in with them or go to their terminal. We had to haul @$$ running through the airport and almost didn't make it thanks to this poor communication. 👎🏽
Excellent!!! Aeromexico is a great airline. What was not that good is the service provided by Kayak. It is never clear and not easy to manage.
Overpriced tickets and attitudes to pay for such service. So bummed.
Typical flying experience in the US. Nothing particularly good or bad.
I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.
Didn’t feel that same attention and carénese as other crew members
Despite having numerous passengers held up by American Airlines delays. Qantas (an AA partner) closed boarding with 0 flexibility
Having the computer outage compounded by delayed takeoff while waiting for aircrew (who were also delayed) resulted in me missing my int’l flight
My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.
Very good overall. Highly recommend for all flying to Australia
Our boarding and flight was very good. However when we landed and pulled in to the gate it took 55 minutes for the jet bridge to be positioned next to the aircraft. That caused us to miss our ground transportation and it caused us unnecessary last minute transit planning and expense. Our flight was AA1733 on March 17, 2026
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
One of the oldest most uncomfortable "lay down" seats I've ever experienced. Old plane and old seats that don't lay flat. The seat back does not even recline - at all. Instead the legrest awkwardly extends to fill the gap between a small cubby into which you must insert your feet/legs. I am 5' 11" and could not lay straight but had to tuck my knees. Ticket was also very expensive. Would not recommend flying business/first on Finair from Melbourne to Bangkok and will not do so again myself.
Our baggage didn’t arrive with us on the plane. Need I say more?
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
First time flying in Qantas. There is zero WiFi on the flight to/from Australia. Crew was great both routes - very attentive, personalized service. Pleasant staff throughout.
The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding
I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days
Flight delayed by 90 min making for a 2 am check in at destination hotel.
Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)
Baggage lost and still waiting. Lack of communication. Expect more from our national airline
The boarding was very slow, worse at arriving. The rest was okay
Flight was delayed over one hour because there was no pilot
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane
After two unsuccessful landing attempts, was diverted to Guadalajara for over 6 hours with very little communication/explanation from the crew. Also not allowed to deplane. Awful way to begin a vacation.
In business class: no amenities or amenity bag on one flight, WiFi didn’t work on another flight, electrical on another flight didn’t work. Inconsistencies were rampant and all very bad. I doubt I’ll fly British Airways again.
Fine. No announcement for Concierge Key to board. Not a big issue just pointing it out.
The ridiculous extra security checkpoint at the gate after already going through one was very unnecessary! Also, the last meal (breakfast), my preferred meal option, the flight attendants ran out at row 3 and they have complained about this being an issue on this flight for months! Please have it addressed and stocked appropriately!
Delayed couple hours due to airplane maintenance issues, we boarded and then asked to unboard, but cmon!! Can they do the whole maintenance prior to boarding?
The flight was very smooth and the meal in business class was great.
Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Lack of information. No meal for a 6hr international flight that departs during dinner time
The announcements for loading at the gate for my flight from Phoenix to Mex City was all in Spanish. The English only speaking flyers had no idea the plane was loading.
