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I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.

Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.

I was in a middle seat where I felt a bit too cramped otherwise the trip was good

Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.

Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.

Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.

Food could have been better. Too many passengers getting up and down all the time.

Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them

Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks

Cleanliness Help for boarding and sitting Food should have been better

Overall the crew were friendlier than similar premium airlines like Cathay or Singapore. Seat was good. Food was excellent.. the starlink wifi was a real plus. The entertainment was just ok.

Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face

Being a platinum member, no attention given. No towel or tissue provided.

No towels or tissue and chocolate and mint provided before arrival

I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job

Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline

The flight was quite comfortable for a 12 hour flight! Food was excellent. The service was good, the entertainment was fine. All in all, one of the better long-haul flights I’ve experienced.

Never got the chance to get on the plane as my inbound flight was delayed and the staff of qatar airways denied any help or support

Same as the flight to Doha. Very uncomfortable seats. No leg space

Except for the first row in business rest of the seat has less leg space while fully flat