Pleasant business class flight experience with good onboarding experience. Flight service team was excellent with usual book-the-chef menu available
Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.
Best service airline. The cabin crew is attentive and friendly. Inflight entertainment system is good
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
Headwind delayed our flight which wasn’t the airlines fault
Food from Surabaya was below average but from Singapore is much better
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
I wish there were more bathrooms available on these larger carriers.
one hour transit not good. cathay pacific is not helpful at all
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
There were delays at boarding and landing. These events resulted in a tight transfer time in HK. Poor signage for transfers. Finally, lost luggage at final destination.
The morning in Hong Kong was ridiculous. Very chaotic. The flight was delayed. Missed connecting flights. Kathy should be more competent in getting the planes ready ahead of time so that flights can depart on time.. totally ridiculous and unnecessary. Very poor performance.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Issues: 1) the charging issue as described in my previous survey 2) when I requested diet coke during the breakfast time, it is not available. Why? I can't drink diet coke in the morning? 3) when I tried to transfer to this flight, its gate information was not available to me?
Overall pretty good experience. It would be nice to have caught the attendants even they were flying down the aisle with snacks, and if they could cater to multiple dietary restrictions (bland and no lactose. The customer service chat is a bad experience), but otherwise no complaints.
they are deley vancouver to hankong 3 hour after honkong 20 hour stay there honkong not visa approved and they cant help to visa so we are stay in airport 20 hour even honkong staf very bad person they cant do for us 6 hour we arround they said you there you go there waste time next time i dont want to go cathay stay in honkong
I was only given 2 meals, and my screen showed that there were 3 meals. Second meal was 1-2 hours late according to the screen.
Flight was canceled. I was not alerted. It was only kayak that alerted me
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
No internet on flight, which makes log travels really hard.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
A few more inches of legroom is all i ask
Great as usual, some delays but well communicated and made up for in the air
Business class points redemption - good value for points paid, dubious value if out of your own pocket, domestic class business product okay for this length of flight. The flight left and arrived on time, crew were good, aircraft was a bit old and tired, but still miles ahead of their competitors in Virgin and Jetstar.
Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.
Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!
Food, choice of menu and quantity were poor. Crew services were even poorer, not attending call bittons
There’s no comparison for new avatar of air India. Long live Air India. Amazing hospitality and ultra soft polite charming crew
Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.
I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
