Daily cleaning, installation of cabin HEPA filters on flights from Canberra to Indonesia
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Scores according to KAYAK customer reviews
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Super good crew."
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Cons: "I recomended yo my friend"
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "I like all"
Cons: "2.5 hour delay"
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pros: "Couldn't find a problem"
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "everything good"
Cons: "need new toilet"
Pros: "Very attentive and super awesome crew."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pros: "Very good service."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "More leg room than other airlines, superb service and excellent food!"
Cons: "Stewardesses were a bit rude"
Cons: "Too salty Hindu non veg meal"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "Boarding was good"
Cons: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pros: "The service and fast flight"
Pros: "Upgraded to biz class, which was fantastic"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Cons: "cramped uncomfortable seats freezing cold"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Seating space was very good. Meals terrific"
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Cons: "Bigger seats, more room between the seets."
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Cons: "Have a choice of both sweet & savoury snacks onboard."
Pros: "On time"
Cons: "No inflight entertainment available."
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Cons: "Movie selection could have been better"
Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Pros: "great food, entertainment & service"
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "Staff, seat (exit seet)"
Cons: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "Exit row seat. Lovely aircraft and cabin crew."
Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Pros: "The plane was brand new, and the seats were very comfortable. They served food often, and the movie selection was perfect. Overall it was a good trip."
Cons: "They would not serve more than one alcohol drink at a time, so I had to get up often."
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
Cons: "The food you can tell is heavily processed"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
Cons: "My chicken was raw in my lunch."
Pros: "Service and flight attendants were great"
Cons: "Breakfast the food was over heated and dry."
Cons: "I left my jacket on the plane and didn't notice until I'd gone through customs (about 20 minutes after leaving the plane). There was NO way to contact Quantas or go back or do anything to get my clothing back. No one at the airport had any suggestions for me. The airport phone that dialed Quantas was only for frequent flyer point inquiries. I have now been trying for a full day (three phone calls with zero helpfulness) to see if anything can be done. I understand that I made the mistake of forgetting my items but the 17 hour flight left me a bit spacey. I am super frustrated."
Pros: "Customer service...very helpful and accommodating. Good food. Easy transfer from domestic to international. On one of our flights, a 39 minute one, they served a substantial snack (yogurt, breakfast biscuits, oj) and tea, coffee, etc. Amazing in that amount of time!"
Cons: "I tried to think of something but I couldn’t."
Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Cons: "Flight was late boarding at LAX and at Sydney had to be bused to terminal which was slow. Otherwise all was great."
Pros: "The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food."
Cons: "Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable."
Cons: "Paid for seats not available even though purchased in advance. Unhelpful crew for mother with baby and carry on. Multiple trips to get to seat."
Cons: "Great gluten free options! Thank you!"
Pros: "Seat so small , lack of back support and cushioning"
Cons: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"
Pros: "Great food and service, enjoyable flight home. Cabin was clean and seats as good as airlines are."
Cons: "What horrible uniforms...... they are shockers."
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "The service was great. Flight got delayed a day, but everyone was well taken care of in spite of the situation. During the flight the staff was attentive and courteous. I'd definitely fly with Qantas again."
Cons: "The fact that the flight was delayed, but that was to no fault of the staff. I'd definitely let that slide."
Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Excellent service from counter to end of flight, well dine"
Cons: "Entertainment system on our section of the Qantas A330-200 had failed and was not operational for the entire trip. This meant no movies, no music, no safety video or announcements and no flight map for the entire journey of almost 8 hours. Crew were not very responsive to this and it seemed like a low priority vs everything else they were doing. After almost 2 hours and complaingpts from a number of the 24 passengers impacted, they did a "soft and hard reset" of the system which did nothing. Initially crew suggested they had an alternative (Tablets) but subsequently denied this. I felt they had already handed these out and did not hav enough. Having been the very first person to raise this issue (10 mins before the flight was to leave), I felt I should have been offered one, but clearly they did not do so. Altogether pretty disgusted with crew attitude and responsiveness. We also felt the food was of very poor quality too - it was too salty and what should have been crisp was soggy. We will NEVER fly Qantas again (even a code share)."
Cons: "Flight was delayed by 30 minutes."
Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"
Pros: "Friendly service."
Cons: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Pros: "Like the staff -so down to earth Australian -no airs and graces like some other airlines. No fuss service. Always very helpful.You actually get food and drinks gratis on Qantas! The craft are always clean and well maintained. Easy to check in on line too. Offered in flight entertainment but didn't require it."
Cons: "We boarded a bit late -so there was a bit of waiting around without being advised of what was happening. But we figured when we saw a man in a wheel-chair being helped on before everyone else that -that was the issue. So happy to wait."
Cons: "It was late"
Pros: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Cons: "Flight was delayed by 1 hour"
Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Cons: "Special food was very bad. It smells."
Airlines flying from Canberra to Indonesia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Canberra to Indonesia
Masks required on board, masks provided on flights from Canberra to Indonesia
Social distancing seating
Middle seats unavailable to book on flights from Canberra to Indonesia
Testing for antibodies, testing for symptoms for flights from Canberra to Indonesia
Waiving of change fees. Search flexible flights from Canberra to Indonesia