Pros: "The whole Business experience on SQ"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Cons: "The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour."
Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."
Pros: "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Cons: "nothing I didn’t like!"
Pros: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Cons: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Pros: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Cons: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"
Cons: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Cons: "Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare"
Cons: "Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on."
Pros: "Crew was good in helping us to sit together after the booking staff seperated us incorrectly."
Pros: "Entertainment."
Cons: "I had three flights with Virgin Australia, all to get to and from Sydney and to and from the US. ALL THREE FLIGHTS WERE DELAYED, one even being a 2-3hr delay, and compensation was only $8 AUD voucher at the airport - just enough to get coffee! Excuses were made due to weather, some say it was due to staff. Never will I fly with them. Disorganized and never on time."
Cons: "Way too cold in the cabin and asked for another blanket and was told no spares."
Pros: "Overall good in flight service."
Cons: "Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats."
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Pros: "Boarding was seamless, food was great, crew was o.k. and there was entertainment/access to movies."
Cons: "The chairs...they must do something about the cushions. Too thin for me especially on long 14/15 hour flight."
Pros: "Bad weather had resulted in significant delays and turbulence was expected. However, flight was smooth and fast."
Cons: "Flight attendant who clutched my hand with the latex gloves she was using to protect herself from germs and then with attitude and rude tone demanded to know if I had a problem."
Pros: "smooth check in, ample leg room, excellent crew and food"
Cons: "Nothing"