The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour
Nothing better than Air New Zealand. Top scores in every category.
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.
All good, except entertainment system could have been better. More choices.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
Very quick flight so no time for refreshments. We took off. Then landed. The end. Seats were too tight. Very cramped Grateful for the short flight cos moving around wasn’t possible
Please add more Bollywood movies and recent movies to the entertainment.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
My flying experience was not great. The temperature was ridiculously low. I had a sweater and a big jacket and even then. Since my ticket was an economy ticket, I suppose I didn’t deserve a blanket as they were only available for business. The result, o got a cold I have not been able to shake off in 6 days which has absolutely ruined my stay in Japan as I hasn’t had the chance to leave my hotel room. Everything else that was good, had overshadowed by this. BE A LITTLE MORE HUMAN
Qantas is always subpar beyond comfy chairs for a domestic flight
an hour late, then had to disembark on back stairs and take 4 flights up to get to main airport. No warning, and difficulty for those with canes and poor knees.
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
Hard to move and get out of my seat when the passenger in front is in recline position.
It was a good flight and no complaints. It just wasn't anything that was better than any other flight.
The crew were wonderful - if only the customers were as well behaved as the attendants!! Ha ha! If you could just talk to God and ask for less turbulence next time.... Juuuuust kidding....
Flight was canceled. I was not alerted. It was only kayak that alerted me
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
High fees for excess checked baggage and somehow ridiculous rules for carry on bags.
Flight was late, food and drink an extra charge, my carry on is five rows behind me, and the seats are too narrow. Don’t ask me to be happy about it
I bought flights in August and there wasn’t a flight in the system
Our 6.30am flight was boarded then cancelled to fly at 10.55am . We were flying to Brisbane to attend a funeral at 12 noon an hour away . This means missing the funeral due to unreliability of Virgin . Unimpressed !!
It was with Link Airways and the Saab 340 jet was noisy and little comfort.
They didn’t sent my luggage I got it 24 hours later
Plane was late and they wouldn’t check our bags through to Tokyo
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Only answered OK and poor as there was no entertainment and I didnt have any food
Gluten free options less explicit on business class, but great service
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
Flight was fine with boarding starting a few minutes early. Not a fan of the crew pushing political messaging regarding indigenous naming of Brisbane city… really pushed it like I haven’t heard on Jetstar before.
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Delayed twice. Poor communication and people made to change gates too often.
Excellent help with Wife needing disability access at Brisbane airport
