Pros: "great food, entertainment & service"
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Pros: "Quality of interior"
Pros: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Cons: "Entertainment system not working for our row of seats"
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "Crew were great"
Cons: "Lost bags"
Pros: "Flight was late 30 mins"
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Plane was approx 1 hour late"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Pros: "New business layout is more comfortable comfortable and private."
Cons: "Dash 8 looked tried. Seats need an update"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Cons: "Crew service was disgraceful"
Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."
Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"
Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Case was off quickly"
Cons: "No choice in seating"
Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "A cut above all others"
Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Pros: "Landing with strong winds went well."
Cons: "No seat pillows"
Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "On time , efficient service"
Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Crew were amazing!"
Easy to use online check-in & luggage drop facilities. Well priced, on-time operation.
Cons: "It's a short 50 min flight, can't ask for anything more."
Pros: "Fast boarding and disembarkation. Good lounge in melbourne."
Cons: "Slightly condescending cabin crew member."
Pros: "Quick and easy service. Very friendly and polite."
Pros: "Lovely friendly staff"
Cons: "Flight delayed"
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Pros: "pleasant crew"
Cons: "food choices in business class ordinary"
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"
Cons: "In flight entertainment screens would not work properly"
Pros: "Little interruption from pilot"
Cons: "Simon and His team were wooden and lazy."
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Cons: "We were booked with a 45 min layover between flights, however they offboarded us and said that the minimum booking run is 1 hr required. Poor on Kayak end."
Pros: "I didn’t die"
Cons: "Where’s the coffee? What about a proper snack? Why are the stewardesses so grumpy?"
Cons: "That the flight didn't wait 15 minutes for me to get on it."
Cons: "I am very dissatisfied with virgins service as described above I will certainly be telling all about that and I will likely transfer my velocity membership to qantas upon return to Australia If you want me to yell you how you could have improved your I have many ideas but I’ll slso say you won’t be getting them for nothing !!"
Pros: "The service from the crew was great."
Cons: "I’m vegetarian, the Meals offered were really bad and i was disappointed that I wasn’t offered some of the more appealing vegetarian options that were available for the rest of the passengers"
Pros: "We arrived in Adelaide"
Cons: "Having to wait in a massive line for an hour to check in our bags after landing in Melbourne from a Virgin Australia international flight - there should be a special counter for guests who are transferring."
Pros: "Crew were great and looked after us"
Cons: "Seats a bit small but better than some."
Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"
Cons: "Going Melbourne delayed nearly 1.5hour Back home Brisbane another nearly 1.5hour and gate change a few times Very very bad experience"
Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."
Pros: "they eventually returned it"
Cons: "they lost my bag"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Pros: "The staff were lovely."
Cons: "The flight was delayed by two hours, the earphone jack only worked through one side."
Pros: "Everything was great. On time and very nice service Thanks"
Pros: "A cold drink just when I needed it. Thank you"
Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."
Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Cons: "Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!"
Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."
Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Pros: "entertainment is good"
Cons: "surely the food can be better than half a muesli bar"
Pros: "Friendly staff, ease of getting on and off the plane."
Cons: "Small nibbles...."
Cons: "Nothing really"
Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"
Cons: "Luggage of 23kg per piece and not able to share across allocated family total"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "Flight was very bumpy, and the air inside the plane was stuffy. I felt nauseated all the way through from take off to landing"
Pros: "Agent service"
Cons: "No entertainment"
Cons: "I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund."
Pros: "The free snack us an unhealthy chocolate..ok for spinning freeinflight ad but insulting to the intelligence of customers"
Pros: "Food & service fine- no complaints"
Cons: "Perhaps food could be better"
Cons: "The only vegetarian food option contained gelatine, and when I asked for something different, I was told that they 'don't do that'. However, when a couple asked for something different for religious reasons, they were given another meal. I have been a vegetarian for 16 years, but apparently ethics means nothing when compared to religion. Staff were not sympathetic at all, and we went without a meal, after paying a lot of money for the flight, and checking in advance that there would be vegetarian food. Gelatine is not vegetarian."
Pros: "It didnt happen so not much"
Cons: "They cancelled the flight and didnt tell me. The only reason i knew is Tripcase sent me a notification"
Cons: "You are all ways late"
Pros: "The check-in was fast and either the plane aboard."
Cons: "Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way"
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"
Cons: "Flight delayed for three hours. We’re told by frequent travelers that this happens all the time with Jetstar."
Pros: "Crew was nice. Plane was clean."
Pros: "Easy check in"
Cons: "Crew didn't come around enough with water"
Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."
Cons: "Delayed as usual - luggage check again"
Pros: "Quick check-in"
Cons: "The whole terminal is budget. Hardly any seating once you go through to the gates and its a 7-minute walk back to the food court. Nowhere to charge phones. Nothing complimentary on the flight so if Virgin or Qantas are around $20-30 more, do it!"
Pros: "Good choices of flight times"
Cons: "Charge to check even 1 bag. Limited what we could buy."
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Pros: "We were surprised when we boarded the plane that we were flying with the new dremliner. The boarding was extremely efficient. They provided us with free movie too on board."
Pros: "The staff"
Cons: "The landing was super rocky"
Pros: "Magazine on the plane was good."
Cons: "We had to pay $400 dollars to check 4 bags (2 bags per person). The bags were not overweight or oversized. We were told we had purchased a ticket with no baggage. I am a frequent traveler ( 10 flights in 6 weeks) and have never experienced such charges for baggage. It was not clear at the time of purchase that there were different levels of tickets. The agents at the counter was only interested in maximizing the fees we were charged and not helping us with other options. The plane was late and there was very limited seating in the waiting area, so most people stood for the extra 40 minutes of the delay."
Cons: "Everything....no food, no entertainment"
Cons: "Didn’t even receive a cup of water"
Cons: "Kayak and Jetstar should tell customers on line ahead of booking what the additional fees will be and offer the option to add those fees to the ticket price at the time of online reservation. It is a pain in the ... to be in a foreign country trying to use your iPhone to deal with these last minute charges so it is not at the airport counter last minute which they double the fees by the way (if you wait until you're in the airport)! Leaves a bad impression of Kayak and Jetstar. Lesson learned the hard way. Won't happen to me again. Buyers beware!"
Cons: "1 hour delay on take off"
Pros: "Considerate crew on the plane."
Cons: "Took us 3 attempts to send our 23kg luggage through automated stations due to multiple issues. We did not receive a gate number on the departure boards until 5 mins AFTER we were suppose to start boarding according to our boarding pass, so we had to rush through the airport to make the plane on time. Once we reached the gate with only minutes to spare Jetstar brought out a scale and decided it was time to weight the carry on luggage, anything over 7kg then had to be checked, no opportunity to move items into the bags already check that we had already paid for. Any refreshments on the plane had to be purchased seperately, cheap as!! This experience just felt like they were trying to take your money at every turn. Treat the service like a taxi, point A to point B only and KNOW THIER RULES before you show up otherwise the will screw you over."
Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"
Pros: "Friendliness of the staff."
Cons: "Lateness of flight"
Pros: "Great staff"
Cons: "Delayed departure"
Pros: "The cabin staff were friendly"
Cons: "Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour."
Pros: "because I fly a lot in the US, I actually thought there was more space on the planes than we usually have here. I also don't mind not having food for free since we don't usually either. beverages would be nice, but since we were able to bring our own through security in Australia, it didn't bother me. Compared to most airlines in the US, it was great. Much more efficient as well. Even though we had to pay extra for luggage, there was tiered pricing by weight and it was still cheaper than most carriers in the US."
Cons: "Jetstar is a budget carrier so I do not begrudge the additional costs for food, baggage, etc. I do, however, continue to be disappointed with their poor customer service. The service desk had a long line, 4 service representatives ad only one representative service customers."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."
Pros: "They actually gave us a reason for the delay - plane had not been cleaned the night before."
Cons: "No further updates when revised departure time had past and we were still waiting in line. Delay avoidable and not acceptable for first flight of the morning"
Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"
Pros: "Efficient on time departure and arrival. Good inflight entertainment"
Cons: "Credit card only for purchases without advance notice is a bit ordinary"
Cons: "First time on a domestic airline in Australia, I read the information which appeared to say you could bring a 7 kg carry on item and a computer bag and a women could bring a small purse. When we checked in my wife's purse and my laptop in bag were all added as additional weight. So we were forced to pay additional excess weight charges of $50."
Cons: "Change in Jetstarflight times messed up our other connections and we had to stay in Melbourne 2 extra days (at our own expense) to avoid the a 12 hour layover in Sydney on the "next available flight" that was offered instead. Seats were very uncomfortable (especially the headrest), too close together, and mine didn't recline. There was a lot of turbulance, unlike any I had ever been in before. The plane seemed to be shifting left and right instead of up and down. The temperature varied from too hot to too cold."
Cons: "Jetstar's carry on policy is a joke."
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."
Pros: "Safe conduct. No flourishes."
Cons: "Flight was delayed"
Cons: "it delay too late at night. Others services were very good"
Pros: "Extra leg room seats"
Cons: "Lack of movie choices"
Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"
Pros: "Friendly cabin crew, no frills but nice and relaxed."
Cons: "Long walk to the boarding gate in Melbourne, poor design by Melbourne airport having check-in so far from the departure gates without travellators. Could be an issue for people that are less mobile."
Cons: "Seats have no lumbar support. Uncomfortable"
Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."
Pros: "It was shortish"
Cons: "Used Qantas frequent flyers for this flight, the booking reference wouldn't work to manage the booking via Jetstar or Qantas so unable to select seats etc. We were allocated the 2 worst seats on the plane basically in the galley next to the toilets and no window. Unable to sleep or relax due to the seat constantly being knocked by passengers going to bathroom or sitting on the arm rest and when that wasn't happening the fight attendants chatting away behind us sounded like they were inside your head you were that far in to the galley. Wouldn't pay for this flight."
Pros: "Unfortunately, there is nothing I like!!!"
Cons: "7 Kg per person rule including your handbag and leep-warm clothing, and neck cushion, babymilik and toys :is absolutely DISGUSTING! Most airlines allow 10Kg carry-on! They should have BOLD clear WARNING about luggage requirement @ the booking site, so that 'BUYER BEWARE". Probably end up with NO business!! And the checker acts like a 'MOTHER SUPERIOR', with no MERCY. I end up throwing away all my muchies and lost some of my luggage, being force to thumble everything right @ the boarding gate! Being a seasoned traveller, $50.00 per bag for check in bag, amount to 2/3 of your ticket price, is the highest I have ever seen in airlines!!! Truely, they attract you with a lower price than Virgin Atlantic, but they cut your throat with the carry-on and coffee and water! And they cancelled my return flight! And I am forced to take a flight time, that does not suit my itinerary! NEVER fly jetstar again!!! I feel I am taken!"
Cons: "Two unruly groups made it loud and frustrating."
Pros: "It was on time"
Cons: "I wasn't told ahead of time how much an overweight bag would be. Instead of just paying at the kiosk I had to wait in line to simply swipe a credit card."
Pros: "They were on time."
Cons: "I put it online and it was not clear that there would be extra charges for all checked baggage. I had to go back and add to check bags at a cost of $25 each. When we got to the airport the gate was not listed and we had to wait in the general area away from the boarding gates. They did not post the gate until they actually started boarding the airplane so when we got there we were pretty much at the end of the line. And They did not board by rows or any other method it is come one come all chaos. Then while we were in the baggage police came by to check the weight of our carry-ons. They did not check everyone only some. We were among the unfortunates that got checked. We were slightly over there a maximum and had to check two carry-ons. Another $25 each. everything about the airline seems cheap. The seats do not even have a little pocket in front of you to put things like glasses or books. They must've saved $1.50 on each seat. After all the extra charges it would've been cheaper to book with her quality airline. Unfortunately we have a return flight booked and can't get our money back so I'll have to fly one more time. But never again."
Pros: "Upon check in, I was unable to proceed with checking my luggage because apparently when I booked the flight through Kayak, it did not prompt me to indicate how many bags I would be checking on this flight. On the day of the flight, it costs $160 AUD to check a bag that is 15kg! $160AUD!!! That is an insanely high amount of money to check 1 piece of luggage. For every 1kg over 15, it is an additional $25AUD. Can you believe that? The airline refused to waive the fee and blamed the 3rd party booking company (Kayak) for the oversight. They did, however, let me sit in a exit row, free of charge. This is so backwards. I would have much rather just sat in a normal seat and checked my bag for free."
Cons: "Once I boarded the flight, I was seated in an exit row, and something was leaking from the area above me. It looked like the color of coca-cola and/or urine. I called the flight attendant over to my seat once the seat-belt sign was off, and he immediately assumed that my bag in the overhead was causing the leak rather than running to bring something to clean it up and stop the leak. He kept checking the overhead luggage area when the leak was clearly coming from the air conditioning unit. The leak splattered onto my arm, book and passport. It was disgusting. I had to ask the flight attendant if I could move seats. I was not given any type of voucher for a free drink, free seat upgrade or free luggage check. Yuck. Thankfully the leak eventually stopped."
Pros: "My bag was over the limit, but the customer service rep waved it for me."
Cons: "Surprised at the surcharge over 15kg."
Pros: "It landed safely"
Cons: "It was late. The seat spacing is so tight I can't sit with my knees together. Painful after a while."