Daily cleaning, installation of cabin HEPA filters on flights from New York to Coolangatta
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Scores according to KAYAK customer reviews
Pros: "Good trip"
Pros: "Amazing crew"
Cons: "At check in"
Cons: "Bathroom s were dirty"
Cons: "Too many boarding delays"
Cons: "Clogged sinks"
Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Pros: "Overall excellent"
Cons: "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Cons: "Overall cabin is too cold"
Pros: "Everything is fine and good"
Pros: "Plane was good, seats were spacious"
Cons: "Check in process was hectic"
Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Cons: "Boarding not good no line turebel"
Pros: "Very friendly and attentive stewardesses. Beautiful too"
Cons: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."
Pros: "Flight was 5hours late, how can it be good!!!"
Pros: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Cons: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Pros: "I like the treatment given in the flight from Dubai to JFK and vice versa"
Cons: "The Connecting flight from Dubai to New Delhi was full of chaos. You should consider females seat priority while allocating the seats. I was so uncomfortable sitting with a person who was drinking whisky repeatedly and also please take care of the smell in the aircraft , it was really bad in the flight from Dubai to N Delhi Juice should have some more options"
Cons: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"
Pros: "FLIGHT WAS NOT CANCELLED"
Cons: "FLIGHT WAS DELAYED, CONNECTING FLIGHTS WERE MISSED. SIGNIFICANT DELAYS"
Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Pros: "The crew were really accommodating."
Cons: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Pros: "SeatsPrompt service"
Pros: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Cons: "Service could have been better. More movie optiond"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Cons: "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."
Cons: "Terrible service, lost all my luggage with no recall on where"
Cons: "Seats and IFE"
Cons: "Head will hit the wall when using sink in toilet"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "I like service in cabines"
Cons: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."
Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Cons: "Custumer care"
Cons: "No legroom. Inattentive stewards."
Pros: "Overall everything was excellent"
Cons: "No other options but mostly spicy"
Pros: "The boarding process was seamless"
Cons: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
Pros: "Crew was really nice, it was clean and prompt."
Cons: "More movie selection would be nice"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
Cons: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."
Pros: "The staff as helpful and attentive"
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Cons: "Waiting on the tarmac for more than 2 hours for flight to take off. Missing the connecting flight to New Delhi from Abu Dhabi. Stranded in the Abu Dhabi terminal for more than 24 hours to get back to New Delhi. The airline did not provide a room to stay & forced to stay in the terminal for 24 hours. Never ever travel via Etihad."
Pros: "Courtesy of employees"
Cons: "Nothing to complain about."
Pros: "2 of the bags arrived to chhatrapati Shivaji terminal , Mumbai with cross mark in them. And when we reached home and checked, 2 watches were missing from one of the bags"
Cons: "Stolen luggage"
Pros: "The entertainment was great, crew very helpful and overall a good flight"
Pros: "The space between the seats"
Cons: "Seats space"
Pros: "Calm no crowd organized and perfect"
Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "The stewardesses were very polite and helpful"
Cons: "6hours delay and no reimbursement. It sucked! Thank you."
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Pros: "Friendly staff."
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Pros: "I loved the delay."
Cons: "Sits are very tight."
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Pros: "Cookie hehehh"
Pros: "Overall was great."
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Cons: "Could not buy snacks"
Cons: "They were not honest with the information given by stewardesses"
Cons: "Airfare.com is very difficult to deal with."
Pros: "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
Cons: "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Cons: "There was no phone charger at the seat."
Cons: "Always delaysd"
Pros: "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
Pros: "The pilot was amazing!"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "Served drink as they prepped for landing"
Pros: "Everything went smooth"
Pros: "Every thing."
Cons: "All good"
Pros: "Once we boarded, business class was very good."
Cons: "Food was pretty bad, dinner and breakfast. No taste at all."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Everything overall"
Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
Cons: "Delayed 2 hrs"
Pros: "i have to pay $90 for my seat"
Cons: "It was a headache!"
Pros: "does not have compensation during my stay, sad"
Pros: "Seating way too tight"
Pros: "It was five star all the way."
Pros: "Everything except what I didn't like."
Cons: "Delayed departure"
Cons: "The movies were watched were old movies; they could be updated."
Cons: "breakfast was horrible"
Airlines flying from New York to Coolangatta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Coolangatta
Masks required on board, masks provided on flights from New York to Coolangatta
Social distancing seating
Middle seats unavailable to book on flights from New York to Coolangatta
Testing for antibodies, testing for symptoms for flights from New York to Coolangatta
Waiving of change fees. Search flexible flights from New York to Coolangatta