Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.
Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
Smooth flight. As always dinner could have been more generous. Breakfast was great.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
Great checkin experience and flight crew were very friendly and helpful
Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.
Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.
Flight was diverted to Canberra because Not enough fuel to circle on Sydney’s skies waiting for showers to pass. After that everything went wrong. It took forever to put fuel. Once back rolling, we stopped short of takeoff because crew had reached maximum work hours per shift. Back to gate we waited and waited in the plane with no water and no food - a total of 4 hours. Received contrasting news about the follow up of our trip. Finally we disembarked but our luggage could not be processed there as not enough custom agents. We ended up on buses and arrived at Sydney airports after a 3 hours trip. There we had to queue in line with 240 more passengers to file a lost luggage claim. We received the luggage after 48 hours, many of which spent holding with non-existent United customer service. Never able to speak to an actual person during those long phone calls. Finally on a chatline I could talk to a baggage agent, who filed another report as our luggage did not appear anywhere in their system. Thus it was surprising to get it back.
It was a problem because there was a delay where we sat before taking off from newark,then when landed in Toronto we sat on tarmac and they wouldn't let us out for a long period of time. When we finally were released to the airport in Toronto the attendant scanned our boarding pass that we were here for our connection to Brazil. We ran all the way to the gate and they said at the gate the door is shut so we can not let you on the plane. We explained that we were checked in by the attendant when we arrived at Toronto airport to go to Brazil and they should not have shut the door. We were ignored at the gate
My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around
I Teall staff was great and helpful and communicated needs and special care for my granddaughters and family as well as others. Well done
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!
Flight delayed 3 times and also delayed again and by the time I reached Sydney, I couldn't get my Virgin Air as my flight was delayed and I was asked to contact here and there and asked to go to this and that terminal and was told there's no other flight as flights are all full to Melbourne. Thank God, at the very last minute, I was put into Qantas and didn't arrive till 7.30 pm in Melbourne instead of 2 pm. Will never use Air Canada again. Besides, the sittings is so tight and can hardly stretch a bit and eat without elbowing my side passengers. It was indeed a very uncomfortable flight.
Crew helped to find more comfortable seats for passengers. We never got tea or coffee on this trip even when we asked. Not even with breakfast.
I could feel the knees of the person behind me in my lower back for 15 1/2 hours. The. Seats were small and space was tight. People were nice. Coffee in the morning was in a small cup and half full and they never came around again.
THEY LOST MY BAGS. I WILL NOT GET THEM BACK FOR 2 WEEKS. everything was delayed. boarding, take off, everything. it was horrible. i am now without luggage for 2 weeks and they have offered me 0 compensation or help. i will NEVER fly air canada again and i suggest you don’t either <3
