Daily cleaning, installation of cabin HEPA filters on flights from North America to Perth
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Scores according to KAYAK customer reviews
Cons: "Chair isn’t comfortable."
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Cons: "Seat padding - seat was a bit firm"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Pros: "Easy checking process. Friendly staff"
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "The attendants are all courteous and respectful."
Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "airline is unprofessional the whole trip was canceled"
Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Cons: "See subject line"
Pros: "Everything was fine"
Cons: "The seats hurt my butt"
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Cons: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Pros: "Food & Entertainment"
Pros: "Good food and cabin service. Accommodating in connecting flight arrangements."
Cons: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Customer service and food!"
Pros: "The service and the seats"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Cons: "More storage space in business"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Singapore airlines never disappoints"
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "Couldn't find a problem"
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "Short flight"
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Great service."
Cons: "Disinfectant smell."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "the flight schedule are very good"
Cons: "All good"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Amazing service and comfortable lay flat bed"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "My Vegan meal was terrible."
Pros: "The service and fast flight"
Pros: "the crews were very polite and very helpful"
Pros: "the selection was impresive to m"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "Made Econ class feel like biz :)"
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Cons: "Best service"
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Cons: "coffee is to strong and to many spicy foods"
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Crew was very accommodating"
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Went out of their way to be helpful"
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "Good service!! Good food!! Great staff!!"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Great hospitality"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Pros: "Worst customer service"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Professional courteous friendly and communicative"
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Cons: "The trays of water could come around more frequently"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Quite journey"
Pros: "The professionalism of the staff"
Cons: "No comment"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Everyone on duty!!"
Pros: "Best Arab airline so far.5 star but if I could give more i would"
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Cons: "Ran out of meal options in both flights"
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Cons: "I wish there was air conditioning. It was very warm ok the plane."
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "On time"
Pros: "Premium Economy did not meet our expectation compared to even US airlines."
Cons: "Crew Service was not very good."
Cons: "A little tight on time between transfers."
Pros: "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
Cons: "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."
Pros: "Plane was okay. Nice big screen"
Cons: "Crew was ok"
Pros: "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
Cons: "Seats too narrow in Economy."
Pros: "Cathay Pacífic always high standard"
Pros: "Every thing good expept passengers around me"
Cons: "Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep"
Pros: "Delayed. Late notification of delay. No text notification of delay."
Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Pros: "Familiarity with Cathay Pacific procedures"
Cons: "The airplane seemed a bit outdated. A WiFi option would have been more pleasant. Crew spoke only English, not the classic Cathay Pacific experience to HK."
Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Pros: "Staff was terrific. On time. That’s most important."
Cons: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Pros: "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
Cons: "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
Pros: "Not much to like particularly for this flight."
Cons: "The crew was a bit rough."
Cons: "i had a surfboard bag that weighed 11lbs and my daughter had a surfboard bag that weighed 21 lbs and we are being charged $200 each both ways for a total charge of $800 round trip. This is an outragous fee for surfboard and other airlines specificly Alaskian Air, Quanties, and Virgin Australia have been letting us travel with surfboard bags for free that weight 3 times that much. I will never take Cathay Pacific again as we paid more for these flights because we had heard they do not charge for surfboard and they have great service. I had a total of $1200 fspending money for food and transportation for my trip to Bali. That leaves me with $400. Never again will I travel with Cathay Pacific and I will be spreading the word through social Media! Not a Happy Customer!!!"
Pros: "Except the end. I’ve been waiting for my luggage for over 30 mins."
Cons: "Waiting for my luggage"
Pros: "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
Cons: "The American films were good but they could be better."
Pros: "Nothing really. I am not gonna fly Cathay next time. Would like to have a wifi."
Cons: "The FA, no WI-Fi for a 15 hr trip."
Pros: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Cons: "Nothing. Everything was great."
Pros: "Took off late, missed transfer flight, payed over 6 hours said they would buy lunch dinner. Could pay for hamburger with it, frltf"
Pros: "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
Cons: "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
Cons: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Pros: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
Cons: "bathrooms were dirty"
Cons: "food was horrible. Please improve the quality and quantity."
Pros: "Everyone is kind!"
Cons: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Pros: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Pros: "I typically like Cathay."
Cons: "Missed my flight from SLC to LAX due to Alaskan Airlines being unable to print my boarding pass in time."
Cons: "hong kong lkayover"
Cons: "Customer service is mediocre, nothing specials about their food. You have to ask for snacks on 13 hours flight."
Cons: "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."
Pros: "hospitality is very good.comfortable journey."
Pros: "Friendly staff"
Cons: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Cons: "I was place right next to the washroom. As soon as I sat down, I can smell the washroom ,which was not clean properly because of the washroom odor."
Pros: "Great service of the crew"
Cons: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."
Pros: "Nice staff, clean planes."
Cons: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."
Pros: "The crew on this particular flight were incredible. They went above and beyond on every aspect. The best service I've ever received on a flight and I fly 40-50 times a year."
Pros: "The service was amazing & the attendants were so attentive and accommodating."
Cons: "No complaints, whatsoever."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Cons: "Seat back was broken and could not recline at all during a 13+ hour flight."
Pros: "This plane was an Airbus 350. Seems to be the lated Airbus model. Business class section very much like the Boing 777, maybe a little better in some design modification of the seats."
Cons: "Difficult transit at the very large Hong Kong airport. Too much walking to got to document control to enter and leave Hong Kong."
Pros: "Belle and Rainbow were great hostesses"
Pros: "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."
Pros: "The crew."
Cons: "Good us awful. Brought a lot if my own."
Pros: "Everything about the flight"
Cons: "I loved everything"
Pros: "Food and crew"
Cons: "Passenger next me kept getting up and flopping down in the seat, waking me up."
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Cons: "The dim sums could be changed for something else."
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Pros: "Crew were lovely. Boarding was quick. Flight landed early."
Cons: "Food was average"
Pros: "Great crew and comfortable sear"
Cons: "Older plane so entertainment system left a bit to be desired"
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Cons: "We came from a week of 45° heat to air conditioning with misting capability, very impressive, loved it. But l got very cold, my own fault didn't a ask for a blanket quick enough."
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Cons: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."
Cons: "The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "Staff, seat (exit seet)"
Cons: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."
Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Pros: "Crew were great"
Cons: "Lost bags"
Pros: "The stewards were good"
Cons: "There was no entertainment on this flight. Horrible"
Cons: "Small seats"
Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"
Cons: "Never went, why would you not know that?"
Pros: "Cabin crew were terrific. On board was also very good. Attentive and courteous."
Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Cons: "Old aircraft (737) let’s down a good company and frequent flyers."
Pros: "Great service"
Cons: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Pros: "The 787 Premium economy"
Cons: "Crew service was disgraceful"
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Pros: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Cons: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"
Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."
Pros: "The entertainment had a great selection"
Cons: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
Pros: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Cons: "On board food offering was poor Expensive for distance travelled No onboard entertainment"
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "Extraordinary crew energy, plenty of food."
Cons: "Ran a bit late and boarding queue was unusually chaotic."
Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Pros: "The food and service were excellent!"
Pros: "Staff were pleasant enough"
Cons: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."
Cons: "Not told that pretty much the only in flight entertainment required downloading the qantas app"
Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"
Pros: "Faster service.. More attention to customers."
Cons: "Very bad service, entertainment and terrible food.. My food even had plastic in it.. Which I reported to the crew.. Please improve your standards."
Cons: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."
Pros: "Crew were good & Gold ( Emerald) FFlyer so boarded well"
Cons: "Small seats (narrow) isle seat, being knocked on the shoulder by passing people"
Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Cons: "Quick service"
Pros: "As usual, flight attendants were there when you needed them."
Cons: "Chaos at the boarding gate. Business queue used by everyone. Boarding by section a joke. Everyone knows the gate staff aren't going to send them back so it's a free -for-all. Not sure about the cardboard meal box either - it's cheap and nasty. Meals were never a pleasure but now they are abominable."
Airlines flying from North America to Perth have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Perth
Masks required on board, masks provided on flights from North America to Perth
Social distancing seating
Middle seats unavailable to book on flights from North America to Perth
Testing for antibodies, testing for symptoms for flights from North America to Perth
Waiving of change fees. Search flexible flights from North America to Perth