|Flights arrive in||Los Angeles|
|Flights depart from||Perth|
|Airlines||Air New Zealand, China Southern, Singapore Airlines, Cathay Pacific|
Pros: On time
Cons: Late start of check in
Pros: The sky couch is always very nice.
Cons: We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste.
Pros: Fast transit connections in Auckland, Good times for departure/arrival
Cons: When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats
Pros: trivia was fun
Cons: They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one
Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.
Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.
Pros: The plane is quite comfortable and took off on time.
Cons: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.
Pros: Food, crew, boarding experience, to wit.
Cons: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.
Pros: Food was good.
Cons: The seats were too narrow.
Pros: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten.
Cons: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out
Pros: This was the most comfortable business class mid haul flight I've ever taken.
Cons: Absolutely nothing went wrong.
Cons: I liked everything
Pros: Dim sum between Hong Kong & Singapore.
Pros: Got bumped to Business Class
Pros: The crew was great as usual. The food was good
Cons: Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away.
Pros: I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie.
Cons: keep providing little gifts for kids
Pros: Crew was attentive, plane was clean.
Cons: Food was horrible. They did not dim the lights until 1.5 hours into the flight.
Pros: Everything, thank you. See you next time. The best airplane
Pros: nothing to add
Cons: nothing to add
Pros: Crew was polite. Clean cabin.
Cons: Electronic entertainment system appears a bit old. Lacks USB sockets.
Pros: Small puddle jumper, but everything was well organized.
Pros: Crew did a very good job
Cons: Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had.
Pros: Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry.
Pros: flight crew are good, other general categories are average.
Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.
Cons: Terrible customer service.
Pros: Small puddle jumper, but everything was well organized.
Pros: Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight.
Pros: Great pitch
Cons: All good: 777:300
Pros: Everything else.
Cons: The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount.
Pros: Best airline meal I have ever had in. 50 years of flying.
Cons: The seating configuration in business class
Pros: The crews on board were amazing!
Cons: The service from the ground staffs are not as good a the crews onboard.
Cons: Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this.
Pros: More space then previous flights. Attendants very pleasant and helpful.
Cons: Ran out of the food choices by the time they reached me. Had to make do with what was left.
Pros: The cabin crew and the pilots. The flight went smoothly.
Cons: Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access.
Pros: On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment
Cons: Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car hires can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.