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Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .

Doubled charged me for luggage and lost $520, dug much into my travel budget.

I liked the crew, the food and the foot space. I did not like the comfort of the seats.

excellent, the staff was kind and the boarding process was with no issues or hassle

More leg space than other flights, but *maybe* narrower seats

I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

The food is good, but i am nit used to those foods so I can’t really be more detailed.

I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.