The crew are amazing. Very professional, polite, kind, and accommodating.
Most relaxing long distance flight I have been on. And I have flown on many.
It was our first time flying with China Airlines and had a very nice experience. The airline staff & crews both on the ground and air were very nice. Food on the plane was very good. Will recommend it to family and friends.
They were helpful, considerate with asking us for standby preboarding with our infant, gave us toys and excellent service onboard. They were always on time, even early boarding once! All our luggage arrived intact, and they even brought our baby car seat to oversized for us. We love China Airlines!
3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections
Baggage made it successfully to destination despite short layover. Appreciate that.
Excellent staff made the boarding process fast and easy. Friendly crews on both flights from Saigon to Taipei and Taipei to Los Angeles. Will fly China Airlines again.
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
Food - while flying in Japanese style was edible, returning options were not edible to me
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
All good, except entertainment system could have been better. More choices.
Aircon set too high so VERY warm and VERY uncomfortable.
Great! Flight was delayed by 30 mins but all was great. Thanks.
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.
Liked the non-stop option, can always use more leg room!
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
All was good, the only thing was it didn't run on time.
Our 6.30am flight was boarded then cancelled to fly at 10.55am . We were flying to Brisbane to attend a funeral at 12 noon an hour away . This means missing the funeral due to unreliability of Virgin . Unimpressed !!
4.5 hr international flight. We got a glass of water. Ranks up there with Ryan Air, Easy Jet, Spirit and Frontier. Expected better.
Virgin has always provided a smooth and comfortable flight. This one was no different. Seats are comfortable. Staff are great. This is my favourite airline.
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Cramped, crowded flight, with no complimentary food except coffee, tea, or water.
The flight was delayed by 45 minutes, but boarding, actual flight, and crew were great. However, there was Zero free food and only water, tea, or coffee to drink. Everything else was for sale. No onboard entertainment but it was a short flight.
Boarding took place at the front and back. Weight of luggage was unclear and cost an arm and a leg.
Last 10 minutes boarding they canceled the flight and didn’t organise anything
Flight was cancelled and the next available flight they could get me on was 18:30 that night. I was travelling up for a conference so needed to be in Brisbane by 12:00 at the latest. I had to rebook with another carrier and I've had to follow up three times about the refund for this flight. The flight I rebooked cost over $400.
Flight was cancelled 3 hours prior to departure and rebooked for 10 hours later. Had to cancel rebooked flight and was lucky enough that work could book with QANTAS around the same time.
Was disappointed that we couldn't use our lounge passes as the booking was a group booking.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Flight was canceled. I was not alerted. It was only kayak that alerted me
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
Flight was fine with boarding starting a few minutes early. Not a fan of the crew pushing political messaging regarding indigenous naming of Brisbane city… really pushed it like I haven’t heard on Jetstar before.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Excellent help with Wife needing disability access at Brisbane airport
The good thing is that the flight got us from Darwin to Brisbane. However, it would have to be the most uncomfortable flight I have ever taken and if I can possibly avoid flying Jetstar again, I will.
15kg allowance is outrageous. Change of time a few days before departure and more than 2 hours of delay in the end. The worse we’ve taken so far in Oceania.
Fabulous I have no issues with JetStar great service always use them to fly
Flight was as expected - we got what we paid for which was a base fare
Plane was delayed both on arrival to Sydney and departure. We boarded the plane while it was in the process of being refuelled, which I am certain is against CASA regulations. Comfort for anyone over 6 foot is non existent.
a constant reminder that you need to work harder so you can avoid this airline
Worst airline ever. No need to go into detail as everything is terrible. Do not do it - whatever the price.
