The plane was fully booked, it was hard to breathe. But the crew was nice.
We got delayed three hours and nobody thought to have the bathroom fixed while we were sitting waiting to board? took a full hour to have maintenance come and check it off. Had to shut the bathroom down twice so that the pilots could go to the bathroom. Everyone missed their connections.
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
Staff are not helpful, our flight was cancelled due to aircraft problem
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
United have really come back. Airport and boarding process is clear and good, app and information also very good
They charged a fee for 1st bag checked. Others in same party were free.
Quick and seamless boarding. No entertainment but fast Starlink wifi for this short trip and the staff was really friendly.
One bag is incorrect and not acceptable for an international flight. The food was not just good. I won't fly with them again.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
Good level of service. Comfortable airplane. However, security is always a hassle at LHR. I always try to avoid that airport at all cost if possible.
My seat was assigned last row behind restrooms No legroom’s I’m very Pettit Still was not comfortable Food choice was excellent
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
The TSA check in took 1.5 hours to get through in Austin and I missed my flights back to DC
American Airlines was great and worked very hard to change my ticket so I could get an earlier, direct flight back to Dallas. However, I was informed that Kayak made mistakes with my itinerary and classified my ticket as desiring to be on the earlier flight instead of taking the necessary step of calling AA to get me on the standby list. This ended up keeping me from being added to the standby list and delayed me getting home by 6 hours. I am happy to discuss this further with Kayak so they can correct their procedures so this won't happen again.
Flight from CHI to PVD was delayed by over 20 hours.
The plane was experiencing problems with the HVAC system, it was very cold in the front of the plane and very hot in the back.
Good food & entertainment. Comfortable seats with modern equipment. Staff though pleasant serve passengers based on nationality irrespective of seating positions. Some get served first others last even when seating side by side.
delayed due to weather. Could not communicate with family since the wifi was broken
The only thing to like was that we eventually got to our destination
