Due to cancellation of connecting flight (Lufthansa) I didn’t fly with United
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
Chargers didn’t work, no entertainment and we had to wait for taxiing for easily 40 minutes after arriving early. Bags were late too!
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
Provide some Asian movies.....Chinese or Taiwan or some of the International films winners and better documentaries
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
The power at the seat didn't work and the seat itself was difficult to adjust - this was a business class seat. Flight attendant gave me miles to compensate. The attendant was very professional and on top of his game the entire flight.
left on time, reasonable boarding process arrived early luggage came out quickly
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
My original flight got delayed day of so I had to rebook it from one layover to two layovers. The flight also left earlier which was a slight inconvenience but manageable. Then my first connection flight got delayed 3 separate times for a total of 2 hours delayed, causing me to miss my second connection flight back to Santa Barbara. Now, because of this missed flight, I am missing my college classes that I pay for.
Early morning flight and no food in First Class except a "salmon" box. No thank you. Was informed before take off by Captain that the plane was not serviced before we boarded in Phoenix. How does that happen? Need more frequent additions/turn over on the Entertainment. Thanks
Delayed 24 hours. Should have called it much earlier They provided quality accommodations, food vouchers etc. FINALLY The issues started at 8 AM and they cancelled the flight at 11:30 PM, with no plans for a new flight.
I appreciate that I finally got the seat I paid extra for this time. Thank you
They put me on an earlier and I got home sooner
It would have been nice if American tried to care.
Poor communication ahead of time about flight delays and old planes/other equipment.
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
Boarding is always an ordeal. Less dogs on flights. I am highly allergic to dogs and cats. Why are there so many animals these days?
Waited for oxygen tanks for 30 minutes after boarding was complete.
