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Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.

2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight

No real complaints. The in flight food was much better than I expected. The in flight entertainment was excellent.

I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,

It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal

Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.

It was good, although we could not get our preferred seats, we did enjoy the whole experience from Costa Rica. I still don't understand why our luggage is not the first to come out at the band.

Very bad! They kept delaying my flight and wouldn’t do anything about it

We boarded late. The crew at the airport was dismissive. The seat cushion on the plane was uncomfortable.

I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even

The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.

One day, I do so hope for a gluten free snack! Seems like with the rest of the world FINALLY figuring out what gluten free is, American Airlines would too. Fingers crossed!!

The plane was experiencing problems with the HVAC system, it was very cold in the front of the plane and very hot in the back.

There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!

Bags took over and hour to come out. Delays due to wind caused rebooking.

It was fine. No drinks nor snacks offered though. I thought that was unusual.

It was a red eye flight, so no meals were provided, but it was fine with snacks. The seats felt cramped and almost too narrow.

Because the plane was 90 degrees F, they would not let us board. I wish they had, because it meant we were delayed. It's Texas, of course it's hot. We would have survived.

Lost luggage after 2 days no word leaving on cruise no stuff or clothes

Lost luggage stuck no clothes and no word after 2 days leaving on cruise no stuff or clothes