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I was refused to used the toilet closes to my seat and had to go to the back of the plane .. it was difficult for me I’m a wheelchair customer

Was a good flight , well served by the flight attendants. Boarding went smoothly, flight was smooth.

Lunch/dinner was OK, the snack before landing in Houston was not good. A simple sandwich would have been better.

Crew seemed annoyed by the fact we were there. Very unpleasant

Our flight was delayed three times. It took us 17 hours to get home.

All flights were on time and boarding was issue free

The flight was delayed instead of leaving at 11 it left at 12.20

my seat got changed twice after checking on then boarding it had been given to a family so by the time they found a seat for me no overhead storage left. i ended up losing my Sony Headphones case because i could even access underthe seat in front of my when deplaning.

Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!

By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.

Great flight. The captain did a great job of minimizing some minor turbulence and in general it was a smooth flight. Early departure and early arrival at destination. Great service.

I got food poisoning - lasted 4 days after starting medications - someone should check with food delivery.

Terrible. I didn’t fly and I had an important meeting the next day.

The CX617 from HK to BKK was delayed more than 1.5 hours.

The flight was fine. All the delays and poor communication and customer service were the worst! We were supposed to arrive in London at 7:10 am. In stead we arrived at 1:30 pm. And now American Airlines refuses to make things right but only sent a canned apology after I contacted customer relations.

Excellent- plan was barely populated. I cannot remember a flight where I was able/encouraged to stretch out!

Couldn’t use car seat due to lack of window seats available was disappointing

I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.

Well, flight times cause some wait, but there were not times available and we understood. I didn't check any luggage, because it has become too expensive. I was able to add any extra items to my co-travellers check bags. [Luckily, this trip wasn't international.] Last, I hadn't flown AA domestically for a while, but partners and coworkers had warned me in advance that not all planes have monitors at every seat. Luckily, I was mostly prepared to use the in-flight entertainment and happy I was. The great: AA staff is always kind and comfort is way better than the budget airlines that I sometimes have to fly. I know my points and vouchers all expired over the last couple of years, but I still enjoy AA when I do fly with them. I also appreciate all of the locations we can go directly from pur home airport. Since we are traveling more now, I hope to take advantage.

American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.