|February||Best time to beat the crowds (15% less expensive on average)|
|December||Most popular time to fly (23% more expensive on average)|
Average price of a return ticket
|$496||(avg. price over the last 2 weeks)|
Good deal for a return ticket
Virgin Australia, Emirates and Alaska Airlines have all waived their change and cancellation fees on flights from Sydney Kingsford Smith to Perth. Confirm policies on booking site.
Alaska Airlines, Etihad Airways and LATAM Airlines do not allow booking a middle seat on flights from Sydney Kingsford Smith to Perth.
The average direct flight takes 4h 55m, covering a distance of 3277 km.
There are 85 (direct) flights between Sydney and Perth per week, averaging 12 per day.
In the past 3 days, the cheapest return tickets were found on Virgin Australia ($313), Multiple Airlines ($382) and Jetstar ($385).
Emirates (2 times daily) is the most frequent flyer on this route.
For Sydney to Perth, Saturday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Perth back to Sydney, the best deals are generally found on Wednesday, with Thursday being the most expensive.
When flying out of Sydney you will be using Sydney Kingsford Smith, often referred to as Sydney Airport. You will be landing at Perth, also known as Perth Airport.
The only smoking areas at this airport are located outside the terminal buildings. There is a strictly no smoking policy inside the terminal buildings, so if you are a smoker, make sure you know where these spaces are located (they are marked on the terminal maps) and use them before heading through security.
Sydney Airport offers free Wi-Fi – select ‘-FREE SYD WiFi-’, follow the instructions, click proceed and you will have access to the internet. Perth Airport also has a free Wi-Fi service in all terminals. Connect to the ‘Perth Airport Free WiFi’ network, registration is required, and you will be able to surf for free.
There is a 15-minute drive between Terminals 1/2 and Terminals 3/4, with a shuttle bus provided between the two complexes. From T1/2 to T3/4, there are three buses an hour between 6:00am and midnight and two an hour between midnight and 6:00am. From T3/4 to T1/2, the bus only runs twice an hour.
The most direct way to get into the centre of Perth is by taxi. There are two taxi companies at the airport – Black and White Cabs and Swan Taxis, and the journey takes approximately 20 minutes. The driver may ask you to pay the fare (of around AUD43 one way) before you start your journey.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sydney to Perth.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Perth from Sydney is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Perth with an airline and back to Sydney with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Perth from Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was a routine flight and everything was OK but not fantastic"
Cons: "Some of the food served was quite bad .... other options were pretty good"
Pros: "Crew were nice and entertainment was ok."
Cons: "Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates..."
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Pros: "New screens new seats and very modern"
Cons: "Flight delay could’ve been shorter."
Pros: "Great crew and comfortable sear"
Cons: "Older plane so entertainment system left a bit to be desired"
Pros: "staff were nice"
Cons: "-priority boarding isn’t priority -only vegetarian food"
Pros: "Great experience - love travelling Qantas on International flights"
Pros: "crew was very nice"
Cons: "entertainment system malfunction needed a long time to reboot"
Pros: "Crew was helpful"
Cons: "3hrs late"
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Pros: "Consistently good"
Cons: "2,hr delay - weather"
Pros: "Tge flight and landing were uneventful"
Cons: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best."
Cons: "Delays due to storms slowed our departure and made the boarding process a little confusing"
Pros: "It is always a good flight with Qantas,great staff are friendly and helpful for me and all passengers.like watching the movies,meals are good quality.You are updated with what is going on as you fly."
Cons: "A twenty minute delay on landing and was raining in Bangkok but that is ok."
Pros: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Cons: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."
Pros: "The view"
Cons: "Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen."
Cons: "The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "The stewards were good"
Cons: "There was no entertainment on this flight. Horrible"
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"
Cons: "Never went, why would you not know that?"
Cons: "Very old plane, entertainment pathetic. Seats bad Time to retire plane.."
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "Very comfortable seats, good food, great entertainment- a slick operation was very slick. Not like the old days"
Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"
Pros: "The staff were great but the wait time on calling quantas is ridiculous, check in on an old machine is slow etc"
Cons: "requested an aisle seat online and was not given one. I requested vegetarian meals but was automatically served up dead animals as food so had to keep requesting vegetarian food everytime food was offered. Rather that checking in with an actual human I was directed to a slow and time consuming check in machine."
Pros: "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
Cons: "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."
Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Pros: "Great service"
Cons: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
Pros: "Great service, flight was not packed and had an exit row to myself."
Cons: "Delayed by a half hour. Better than the 2 hours the last time I took this flight 3 weeks ago."
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Pros: "Roomy, boarding was efficient, clean"
Cons: "some crew member favoring, service attitude"
Pros: "Overall a comfortable way to travel."
Cons: "For flying business the food was awful; the person sitting next to me actually sent his meal back it was so bad. They had a relatively pedestrian menu, but were unable to deliver. The steak was overcooked and grey throughout, prawn starter was tasteless and bland, and panna cotta was overly sweet and weirdly goopy. The dinner options were so uninspiring that I skipped. I understand that it's airline food - but don't offer it if you can't at least make it slightly acceptable.... The staff was a bit all over the place and slow - it seems like having the flight at capacity was too much for them to handle. The sets in business are really starting to show their age and need a really need a steam clean."
Pros: "Great crew, meals were good."
Cons: "Flight delayed three hours."
Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "Pre-boarding customer service staff changed seats for extra leg-room"
Pros: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Cons: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Fantastic service"
Cons: "Boarding gate was like queuing for a sporting event"
Pros: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Cons: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"
Pros: "Seat so small , lack of back support and cushioning"
Cons: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"
Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."
Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."
Cons: "Flight was late and Sydney departures chaotic AND CROWDED"
Pros: "Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible."
Cons: "It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise."
Pros: "No power at the seats USB or otherwise"
Pros: "Crew were amazing, food was delicious"
Cons: "Boarding was delayed with no explanation, we sat once boarded waiting to take off not knowing what the further delay was, ended up arriving and clearing customs an hour behind schedule. This is becoming more common with my flights with Virgin Australia."
Cons: "No comment all ok"
Pros: "Easy checkin"
Cons: "Flight was late in leaving. Sat in seat for 45 minutes without moving."
Pros: "Food was unexpected and good, healthy"
Pros: "Movie selection was good. Complimentary wine was excellent and plentiful."
Cons: "Seat room was cramped."
Pros: "The food was pretty damn good Staff were friendly"
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Cons: "Missed my flight due to lost luggage"
Pros: "The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal."
Cons: "I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room."
Pros: "The service on board was excellent and the flight atendants really nice"
Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."
Pros: "Staff were polite"
Cons: "No entertainment if you didn’t have their app installed. Food was average. No room near our seats for our bags in the overhead bins because crew & other passengers further down the plane had already used them. Had to wait outside in the cold to board. One of my bags was broken on this leg! Tight seating! Not impressed."
Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."
Pros: "Crew was good, and water was served frequently."
Cons: "Got out late from Sydney and got stuck in a holding pattern in Bali. We had to take a shuttle to and from the plane was was cramped with screaming children. Due to the delay we got stuck at immigration for 50min. We weren’t told about the entertainment until already on the plane when we couldn’t download the app."
Pros: "friendly and polite staff all was good"
Cons: "passengers with large carry on bags fill up overhead lockers by the time you get to your seat they are already full with peoples bags that are nowhere near their seat allocation."
Cons: "No entertainment no food or drinks"
Pros: "Good Service"
Pros: "Lovely plane, good entertainment, great refreshments!"
Cons: "Nothing was bad!"
Pros: "The first. Captain flew brilliantly or however many there were"
Cons: "During the international flight a lot was not healthy. The crew were disinterested in the work in economy class with the exception of a very helpful young man. The announcements couldn't be understood, the speakers crackled so much and the stewardesses spoke in very heavy accents. There was still debris from the previous flight in the seat holders. The entry into the plane smelt unfresh . The TV. Programming was limited and often did not work. Overall it was a flight that lacked international standards. The final flight to cape Town was excellent. I was going to write you a letter. We are capable of much higher standards and I felt ashamed. The international flight to Perth was better but the flight back from Perth was not good. Every flight should be welcoming and helpful. The attitude and involvement of flight crew makes or breaks the journey even if the craft is old and not perfect With regards eva young and trusting that this review canbe of help."
Pros: "Such a comfortable flight. No complaints at all."
Pros: "Boarding in Sydney was easier than anticipated. Crew were good"
Cons: "Stop off in Darwin? Really? Star Alliance is a bit of a joke-poor coordination between VA and Air NZ. No lounge access given we’re Air NZ elite members"
Pros: "Free booze. That was literally the only redeeming quality of this 30+ hour trip."
Cons: "I didn't like that the plane I flew on (Delta) was different than the company I booked with (Virgin Air). The 15 hour Delta flight was extremely uncomfortable with little leg room (I'm only 5' 3") and no outlets to charge devices. Additionally, my virgin air flight from Perth to Sydney that ran from 12 am to 6 am had no blankets or pillows. I was freezing cold. The stranger next to me saw me trying to wrap my jumper around my feet to keep them warm and offered me his wool jacket to stay warm. Wifi would have also been nice... no wifi."
Pros: "Seats, crew, boarding normal"
Cons: "No entertainment, food or charging port"
Pros: "Friendly staff; good value refreshment; arrival in Perth was early."
Cons: "On this occasion, all went well. Top marks!"
Cons: "Our flight was cancelled and as we were overseas and did not know we had been put on a flight 4hrs earlier and as we got to the airport to later than that earlier flight had to buy new tickets with another airline. We are very disappointed as it cost up extra money."
Pros: "Fast Check in & Boading using their self check in system."
Cons: "There were only two toilets at the rear of the plane as the front ones were reserved for Business Class. This caused constant queues from the rear of the plane making it difficult for those leaving the toilet as they worked their way back through the queue. This made it very uncomfortable for the passengers in aisle seats at the rear as people had to invade their space to get past each other, particularly when the food and drinks trolley came through. Entertainment was available only on your own device by planes wifi system. Unfortunately you needed to download an app before flying, so was not able to try this out. Virgin should of communicated this requirement prior to the flight."
Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."
Pros: "Overall service is excellant ."
Cons: "not really."
Pros: "The crew were very welcoming and pleasant throughout the flight. Service was faultless. The choice of entertainment was the best I have come across, movies, games etc. for all ages. The seating was very spacious with plenty of leg room.Thanks Virgin"
Pros: "I liked the food, and friendly staff. Pilot landed plane very well"
Cons: "We all had to use one run way due to heavy winds and waited on the small plane with nothing to do. I didn't bring my ipad as virgin has always had a screen even if it be 4 from the roof of the plane, there's music with a headset. This plane had nothing at all, I choose virgin for the reason you generally get a good plane. My suggestion is to sell of the bad planes like this one before you loose the customers that trust you."
Pros: "friendly staff smooth trip"
Cons: "it got abit stuffy the aircon wasnt great but it was a nice flight"
Pros: "Very little, again delayed in leaving resulting in arrival quite late"
Cons: "Unknowlingly dropped teeth which went under the seat and Virgin has no means of contacting airport to put mind at rest after flight and phone contact almost impossible as staff unable or unwilling to assist. No phone number in directory, no phones at airport. and in an emergency no way of contact and no one willing to do anything to assist. Food better but still too much rice. Long boring flight with no entertainment in flight. Very Very Disappointing Robert Richardson 0895930984"
Pros: "Empty, friendly staff"
Cons: "Late for my conference"
Pros: "Short distance, so don't care"
Cons: "Little bit of delay"
Pros: "Nil complaints"
Pros: "Departure on time"
Pros: "We arrived intact only 3 hours late and we were informed early"
Cons: "Seating far too little leg room. Too close together."
Pros: "Efficiency at the check-in and the excellent service by the crew on board."
Pros: "The egg and lettuce sandwich was fresh and delicious! A bigger serving would have been nice. The Cadbury biscuit chocolate was also a perfect match with a coffee."
Cons: "The inflight entrainment could have been more extensive. For example the big fat Greek wedding advertised in the inflight magazine wasn't available as a selection."
Pros: "Service from the crew was good, however it would have nice to have been woken & offered lunch."
Cons: "Too many screaming children! Very cold."
Pros: "Can't rate food as it is not my practice to eat airline food."
Cons: "Unavailability to select a seat or extra baggage online. That an extra 2 or three kilos is charged as an extra bag."
Pros: "The flight per se was fine"
Cons: "They cancelled our flight and rescheduled us for four hours later midnight before our flight, and as we were on vacation we lost a half day in the airport."
Pros: "Every aspect of the flight."
Pros: "The crew was very friendly and helpful"
Pros: "Excellent crew & service"
Cons: "Boarding started (& almost finished) before boarding time, sounds silly but ended up being a little stressful"
Pros: "Great crew and seats were very comfortable"
Cons: "The person sitting next to me was extra nervous which was a little un nerving"
Pros: "Seats okay but would not recline"
Cons: "Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes."
Pros: "Seat 26A had a faulty back support, with protruding metal spring/wire."
Cons: "Better maintenance"
Pros: "Crew always happy and polite."
Cons: "all travellers were polite this trip, which I’m sure was appreciated by the crew."
Pros: "Just as same as what I expexted as a LCC."
Cons: "Flight was delayed and additional baggage charge was non-refundable."
Pros: "Service was great. Best food hubby and I ever had on a flight, international or domestic!"
Cons: "No issues!"
Cons: "NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!"
Cons: "If the boarding time had remained unchanged and there was more legroom"
Pros: "Seat not very wide"
Cons: "Screaming kids in business & just behind business"
Cons: "I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing."
Cons: "Delayed so long."
Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Cons: "Small walkway and seats."
Cons: "It could have not been 2.5hrs delayed"
Pros: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Cons: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"
Cons: "The coffee"
Pros: "business seats did not reclined ..... if i knew that not buying jetstar"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Pros: "Good service and nice people"
Cons: "Nothing everything was good"
Cons: "Ok so. With ticket purchase you only get a carry on bag in economy. To pay for a checked 15kg bag is $68, but only if you pay ahead of time. If you pay at the counter it will cost you $100. The woman at our gate was completely alone, and clearly frustrated by the situation and kept radio-ing for information about where the rest of her crew was. They are flying 787 Dreamliner now and just squeezing as many people as they can on them. I am a 5’10” female and my knees were hitting the seat in front of me. Want to recline your seat? Go ahead, but the bottom of the seat now slides forward as well to compensate for the lack of space. So if you’re tall like myself, you can’t recline your seat because it forces your knees further into the seat in front of you. Lastly, they have this ‘amazing entertainment service’. It’s $8 to watch a movie or play a game of solitaire. Such a scam. Water is the only drink included and the power outlet in my seat didn’t work. They are exactly what they have always been, but dressed up nicer, cheap and crappy airline looking to make as much money as possible. Won’t be flying with them again. For the money I paid to check a bag plus ticket cost, I could have flown a much nicer airline. will do next time!"
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Cons: "Rude ground staff."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "never fly with Jetstar again ripped off with return baggage cost girl at reception seemed to get pleasure at taking 60 dollars from me for another hidden cost"
Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."
Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."
Pros: "The flight was on time leaving and arriving good checking."
Cons: "The plane is very basic no entertainment very dull."
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Pros: "On time Polite and friendly crew Way better than Qantas"
Cons: "How is it that a chair on a public train can be more comfortable than one I pay thousands to use"
Cons: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."
Pros: "Need to replace seat."
Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."
Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."
Cons: "Beer was warm. At that price for average beer it would be nice to have it cold!"
Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"
Pros: "Polite staff well organized"
Cons: "My flight was 45 minutes late Absolutely no room when seated"
Pros: "Jetstar staff we able to change all my flight details"
Cons: "Better communication between Jetstar and passages as it was me who notified them that I would miss my connecting flight due to the rescheduled departure of my original flight from Melbourne to Sydney."
Cons: "Jetstar is the worst airline around. Its absolutely ridiculous that they charge you 10X more for checked luggage at airport check-in. When I booked my flight 5 months in advance, I didn't see the option of buying luggage (and also didn't think it mattered at the time because normal airlines like Delta, United, etc. charge the same rate no matter when you decide). Thank goodness I knew to buy luggage before getting to the airport but was still charge $60 AUD (when it would have only been $35 if I did it when I originally booked). And it would have been over $150 if I waited for the airport. WHO THE F CARES WHEN I DECIDE TO CHECK A BAG??? YOU STILL HAVE TO GO TO THE COUNTER NO MATTER WHAT. Jetstar is such a low class airline. Then they wanted to weigh my carry-on which was 9kilo (2k over the limit)... full of all camera gear. The guy literally started yelling at me, made me feel so uncomfortable, and my eyes began to water. He was screaming to another woman in front of everyone that I was WAY over the weight limit and was to be charged $210. He was extremely aggressive. (This was a moment I wish I would have whipped out my phone and took a video... would have gone viral). The woman wasn't any better either. At first she was really aggressive and I hadn't said a word. I just watched them react as if I brought a weapon. She raised her voice at me yelling about the stupid luggage being too heavy.... and at that point I told her that she needed to lower her voice and talk to me like a human (let alone a customer). At that point she did realize that she was being ridiculous and lowered her voice (I might even give her the benefit of the doubt and say the guy may have rattled her). I explained to her that I was carrying expensive camera gear and batteries (which you cannot put in checked luggage) and that I'd be happy to put it in the checked bag (especially since I had extra kilos that I hadn't used). She said I would need to sign a waiver exempting them from being responsible if anything was stolen from my bag. I politely said absolutely not. If you cannot get my luggage to my destination safely then I would happily not get on the plane and walk over to the Air New Zealand desk and buy a ticket. At that point she looked me up and saw how much I flew with them and then decided to let me on the plane. Which mind you, the plane was 75% EMPTY. After all that. Geez. Never again Jetstar. Never again."
Pros: "Few crew members who went out of their way to ease our frustration"
Cons: "Surprise expenses Most people who buy directly through the Jetstar website add baggage allowance. You don't get this option when buying on Kayak. Poor connection and wait time The long layover was annoying, and proved costly, too. You need to buy a Visa in Australia if your layover is longer than 8 hours. Kayak doesn't warn you about this, and so you have to collect your baggage, go through customs, and buy a Visa. In sum, Kayak shouldn't allow you to purchasing strings-attached tickets from this airline."
Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"
Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"
Pros: "Service is very good"
Cons: "Food is inadequate for vegetarians and vegans. It is not too difficult to adjust the menus to include more interesting food variations. Virgin, Tiger domestically make a bigger effort. Jetstar cheeses have animal rennet - not necessary in this day and age. Toastie could be cheese and tomato, not only with bacon.. I complained to Jetstar head office, and the response was inadequate. Proof is if they make an effort and change. If another airlines is similar price with better food, I would automatically go with the other carrier. It's all part of hospitality. Jetstar are stubborn. Irrespective of being a low cost airlines - no excuse."
Pros: "Didn't crash"
Cons: "Misleading baggage policy cost additional $150 for a single bag at check in. Agent unwilling to find a different fare / baggage rate. On board they charge everything. Seats uncomfortable, felt passenger behind knees into my back. Overall terrible, cheap airline."
Cons: "Extra fees for everything! Didn't expect to have to pay so much for luggage. Next time I won't be fooled by the low airfare."
Cons: "There are no complimentary snacks. Also, we had to pay for the movies. I wish the entertainment was free like on all other airlines."