The flight boarded and departed pretty much on time as it’s just a one hour flight there is no food or entertainment so I marked that at the neutral but they do offer water and I’m sure if you needed some food you could bring your own onboard. This was our third internal flight with Vietnam Airways and I recommend them.
This is a very short commuter flight, so there is no food or flight entertainment. Hence, I marked it in the neutral flight left on time. The plane was full pretty much and it was a pretty easy flight overall very good.
The flight crew and attendants are very professional and polite.
Food and welcome services were good , however we experienced issues with the entertainment system and poor headsets
Very good flight and very kind crew Only thing is I wish there would be a vegetarian option for the meals
Lovely staff, comfortable seats. Transit time was short but they had great processes in place to get us on the plane.
For a domestic flight, seats are ok, but fir us as tall dutchies, the legroom is too small. However, for a short and affordable flight, is not a big problem. Staff is still very nice and a complementary water very welcome.
2 hours delay, time changes started already 2 days before the flight
Average, not more then that. Cannot compete with Singapore Airlines
I bought the front row seat and made and early online check in but they changed my seat to the back row without prior notice. The inflight meal was too poor, only a piece of small finger food. The boarding is a disaster, everyone is stuffed in a bus in chaos. Doesnt worth the money at all.
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Delayed twice. Poor communication and people made to change gates too often.
Excellent help with Wife needing disability access at Brisbane airport
The flight was delayed by 2 hours but the Jetstar crew were fantastic.
Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!
Flight was delayed more than 1.5 hours. Gate changed multiple times
First time flying with VietJet Air is so so. Check-in process for domestic is okay and easy but during our flight back to Manila, the ground staff at Tan Son Nhat International Airport weighed our hand luggage before boarding when in fact, it should be weighed during the check-in process. They are very strict in terms of the 7kg hand carry it’s either you’ll pay extra, or leave things behind.
I was unable to check in online so had to line up at the airport. When I got to the counter? The staff told me I had to check my carry on luggage, which cost $70. When I boarded the plane, I saw many suitcases that were bigger and heavier than my carry on… so not sure how they were able to bring them on and I wasn’t …
Waited for 1 hour on tarmac because they couldn’t locate a tow truck. Flight was fine once we eventually took off.
Late departure, late arrival, and personal items on laps during takeoff and landing. Departure gate opened on time, but no direction as to whether to board at front or rear of plane based on seat number. Fashionable staff with sunglasses inside the plane and cockpit remained for ten minutes after the boarding complete announcement. For a scheduled 80 minute flight, adjusted to 65 minute as noted on takeoff; the total time on the plane with delays was r more than two hours. No confidence had there been an emergency that anyone would have been able or aware of what to do.
The flight was OK, but you need to warn passengers going to Vietnam that the full first, middle and last name needs to be in the issued visa, At least 5 passengers on that pane did not have that. We all had to pay $298 each to some agent to amend the visa. At least one lady could not and was left behind.
VietJet is a discount airline like EasyJet, Flair or Spirit. I flew 3 flights in 2 weeks and all were Airbus 321's. 2 of the flights left and arrived on time and 1 left and arrived about 45minutes late. Seat pitch in economy is 29" but exit row seats have super-generous leg room. There are no power ports or entertainment of any kind. Food is best purchased on-line before the flight but there is a limited selection available in flight - cash only. The aircraft are clean and the airline is run as well as any other airline that specializes in economy passengers.
Our flight was 3 hours delayed and the airport was hectic as our boarding pass said one gate while the digital screens said another gate. Attendants were clueless and said to watch both! Vietjwt cared more about selling their merch than even providing any water for the 2 hour flight
Cheap flight but more expensive when the airlines demands you pay over 30$ for 1 kilogram overweight ( it is 8,2kg I have for carry on baggage) The flights announcement 2PM, and it departed 4 PM, no announcement for delaying, People says Vietjet is delayJet airlines in their blood.
Vietjet tried to steal extra money from passengers by forcing them to change the name on the ticket that was correctly filled in on an English form online when ticket bought online. I bought the ticket via a foreign website where the language is English, At filling in the passenger's name, it says middle name first, then first name, and last name, That the ticket done and printed. when my wife checked in the staff at the check in counter said that her name was written wrong, she must fill the name in Vietnamese style, writing the Last name first, then middle name, first name comes last, even though her name was not misspelled. At the aiport I asked the Vietjet customer service, if it is written in Vietnamese way, it will be wrong when she travel abroad ? The custom service could not answer. It took over an hour where my wife was thrown like a ball between the check-in counter, to the Vietjet customer service , then to passport control. The cost is 110,000 vnd for change place in vietnamese way, I thought if there are millions of passengers who have done the same mistake, how much money Vietjet raked in every year On the flight, it is not allowed to sit in the empty seats in front or next to me, I sat in the middle in a row where two big men were sitting, I really need to change seats but the crew asked to pay extra to buy the empty seats. It is petty and cruel of Vietjet. There is no other choice than the state-owned airline, then you have no choice but to swallow the bite
Our flight was delayed for about 3hours however the ground crew made it sure that we will not miss our connecting flight from Hanoi to incheon.
