The plane was very clean and the crew was very nice.
Very good flight. Very uneventful which os what you want.
The lounge in Japan was busy and smaller. Have great choice of ramen.
Customer service was very good. Food was delicious. Wish the flight was longer.
I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.
Overall was a good experience. Crew members are nice and helpful.
Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
Good airlines btu ORL airport messed up the return flight for me. Checking out a connecting flight pax is unacceptable.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.
In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!
Excellent service, excellent food and beverage options, plenty of legroom
Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.
Check in procedure is harder than with other airlines, infotainment system is outdated
I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.
It was okay, short flight so nothing much to comment.
The crew was attentive and provided everything I needed. The business class food was excellent.
Fantastic flight company. A higher standard than any American airline company for sure.
Between being the only jetstar flight delayed to changing gates at the last moment and starting boarding late, jetstar dropped the ball on this one. we had to run for last train. Never again
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Couldn't access entertainment on app as said in an email
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
Great as usual, some delays but well communicated and made up for in the air
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
Traditional economy class. Not a full flight so spare seats. Food and drinks were good
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
Pretty excellent. I don’t know what the pilot could have done better with the bumping ( there was a storm) nor what happened to my ears coming down into bendigo. It doesn’t happen coming down into Sydney just the return flight. I wonder why?
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
80 minute delay on departure based on two no show pax; removal of checked bags. Boarding very awkward, and waiting in terminal until specific rows called (not zones). Overhead not used for boarding, but specific staff member notifying people at the top of the stairs. Numerous people noted "this is confusing" on boarding. Seats ok, but entertainment (and food, and seat selection) all at extra cost. Smooth flight, and friendly neighbours.
Over four hours late. No entertainment without paying and same for food. Asked to check in at original time even though we were told it was going to be very late leaving. Way too long time to hang around the airport. Arriving to Sydney luggage did not arrive for an hour. Had to get staff to go and find out what was going on. All this made for a very long day and night for a eight hour flight.
I had opted to pay extra for a ticket on Jetstar A321-Neo in the first row, believing it would enhance my travel experience. Unfortunately, this was not the case. The constant line-up for the toilet resulted in people frequently standing next to me, causing significant discomfort throughout the flight. It was difficult to relax with the persistent disturbance from passengers bumping into my seat. Furthermore, I was disappointed to find that the QR code for purchasing in-flight entertainment did not function, leaving me without access to the amenities I had anticipated. Given these circumstances, I will not be purchasing seats in the first two rows in the future, nor will I choose to fly with your airline again.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Delayed twice. Poor communication and people made to change gates too often.
Very disappointed with my recent Jetstar experience. Firstly, it was extremely frustrating that we had to pay extra for basic things like in-flight entertainment and meals. Other airlines provide these essentials even with standard tickets, but Jetstar offered no comfort or amenities without additional charges. For a long international journey, this made the experience very uncomfortable. On top of that, there was a delay on our flight from Melbourne to Bangkok due to parts replacement, which was already inconvenient. But the biggest issue was the massive 5 hours and 15 minutes delay on our return flight, which completely disrupted our plans, caused unnecessary stress, and impacted both our time and health. Jetstar provided vouchers, but they were not nearly sufficient to cover proper meals or any meaningful service at Bangkok Airport. After such a long delay, this felt extremely inadequate and did not compensate for the inconvenience we faced. Overall, this has been one of my worst travel experiences. I am extremely disappointed and will not be booking with Jetstar in the future. I strongly request Jetstar to provide additional compensation for the significant delays and the discomfort we had to go through.
Excellent help with Wife needing disability access at Brisbane airport