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La personne nous ayant fait monter dans l'avion était détestable, en effet elle a fait payer des suppléments bagages à toutes les personnes voyageant avec une valisette alors même que le bagage correspondait aux mesures indiquées sur le site internet, et ce sous prétexte qu'il "est interdit d'avoir des roues à son bagage". Tout cela alors que la porte d'embarquement a changé au dernier moment, poussant tous les passagers à traverser l'aéroport alors même que le vol était retardé pour des raisons totalement lunaire tant la façon de les décrire était maladroite, je cite le pilote "Nous avons du retard, car à Pise des enfants handicapés, les pauvres, ont pris du temps à débarquer", remarque que la totalité de l'avion a trouvé déplacé. Le clou du spectacle, encore plus de retard, cette fois ci à cause de la météo, n'étant pas la faute de la compagnie, mais cette dernière ne présentant que des excuses sonnant bien fausses. Résultat des courses: arrivées à l'aéroport à 23:20 au lieu de 22:15, un supplément bagage injustifié pour mon amie, des commentaires désobligeants et déplacés, du grand art!

Late.

I paid you 145$ to add another luggage, why i hade to upgrade and pay another 30plus frank to be able to take the luggage that i use with ElAL and Iberia and even after i upgrade it was NORMAL set without even coffee

Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.

Cons: There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways.

Pros: N/A

Cons: Not cancelling this flight and 5 other flights.

Cons: Easyjet does not offer corona rebooking - bad!

Cons: Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!

Cons: From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible.

Cons: It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight.

Pros: Competent crew

Cons: Very late

Cons: Terrible boarding after 2 hours.

Major Delays

Pros: The staff handled everything really well. Continuously being updated to the delay reasons.

Cons: Being stuck on a plane on the tarmac for 2+ hours, before being moved to a corridor, and then a bus, and then boarding a new plane. No information about delay compensation or refunds being given. No provisions for providing food or drinks for the toddlers/babies/children that had been kept on the plane for a couple of hours.

Cons: The attitude of ground staff

Cons: Flight not on Time Super hot temperature on board (almost unhealthy)

Pros: I was given trouble when boarding the flight

Cons: Better customer service

Pros: That we got home

Cons: It was 2 hours late which meant we missed our train and got home 4 hours late